InHealth Group Reviews 

182
•
TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the clinical staff are exceptionally welcoming, kind, and professional throughout various medical scans and procedures. Many people appreciate how clearly healthcare professionals explain each step, which greatly helps reduce anxiety and makes clinical visits much more comfortable. Some reviewers were not happy with frustrating scheduling difficulties, long waiting times, and unexpected appointment cancellations. A few other people also felt that certain front desk interactions were unhelpful, unwelcoming, and deeply disappointing during their visits. Others expressed concerns about receiving inadequate aftercare support or encountering disorganized communication from the central customer service teams.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting the professional, welcoming, and... See more

Service

Customers consistently note ambiguous experiences with service, as opinions are sharply divided regarding... See more

User experience

Users describe ambiguous interactions with user experience, ranging from highly positive encounters to deeply... See more

Location

Consumers find location details to be ambiguous, often experiencing difficulties with finding suitable and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

referred for echo, no appointments. Had to log in everyday. No appointments. Finally had an email appointment, 48 hrs notice. Was not told they would call me. I was told to call them. ...every day! A... See more

Rated 2 out of 5 stars

Referred by GP 9/3, assuming appointments are quicker than NHS. Took two weeks for a link to be sent. I than found out two clinics in Birmingham are miles away from where I live. Very few appointm... See more

Rated 2 out of 5 stars

2* due to my first appointment. At my first appointment, I found the experience extremely distressing due to my claustrophobia & anxiety. The picture on the letter of the open scanner was different... See more

Rated 5 out of 5 stars

I had a follow up Colonoscopy after three years. My last experience was not great by comparison to this one. As I lay on the bed awaiting the procedure my blood pressure was 179/94 ,I thought what mi... See more


Company details

About InHealth Group

Written by the company

https://www.inhealthgroup.com/

Making Healthcare Better


InHealth Group is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our mission is to make healthcare better. We do this by working with hospitals and commissioners across the NHS and independent sector.

Our wide range of services span numerous pathways and are delivered in both acute and primary care settings for more than 3 million patients a year.

We operate from a range of facilities, including our own purpose-built community diagnostic centres, hospital sites, community health centres, GP surgeries and mobile units.

https://www.inhealthgroup.com/

At InHealth we ensure every patient receives their medical test, scan or examination quickly and delivered to the highest standard of care. Ask your GP or consultant for more information about the InHealth services in your area.

We are committed to supporting our referring partners by providing greater accessibility, choice and efficiency of service.

InHealth work in over 200 hospitals and over 100 community based medical centres, GP surgeries and health clinics, providing convenient access to a wide range of diagnostic and healthcare services for patients across the UK.

Contact info

3.0

Average

TrustScore 3 out of 5

182 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(182)

40 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great

My experience with inhealth was very positive and professional. The only thing that stops me from giving it five stars is that the quality of the microphone from inside the MRI machine was quite low, making it hard to understand the person on the outside trying to communicate with me.

17 March 2022
Unprompted review
Rated 4 out of 5 stars

Good experience

I needed to take two trains to get there 1hours and half,but when I got there, every thing was fine, the staf was great they made the test easy and comfortable.

17 March 2022
Unprompted review
Rated 5 out of 5 stars

A* review

The guys that done my mri were extremely polite and helpful protecting my dignity and very clear with instructions.

17 March 2022
Unprompted review
Rated 1 out of 5 stars

Staff made me feel uncomfortable

Staff made me feel uncomfortable. I arrived ontime but there was no parking so ended up coming in ten minutes late. I did call the number but no one answered.

I was supposed to get a trans vagina scan but ended up not getting it. She did not make me feel welcome. Did not even allow me to take off my jacket. She kept the curtain open and did not ask me if it was okay that another member of staff sit in with us. In the end I opted out of the transvaginal scan. When leaving she left the tissue hanging out of my leggings which I could not see. She also made a cheeky comment about me being late which I thought was unprofessional even though I was saying sorry.

17 March 2022
Unprompted review
InHealth Group logo

Reply from InHealth Group

Hi Sharla, thank you for your review. We are sorry to hear about your experience, but appreciate you bringing this issue to our attention. We have forwarded your review to our complaints team to investigate the issues that you have described and they will contact you within 3 working days.

Rated 1 out of 5 stars

Communication required

Person who was doing scan seemed uninterested and grumpy.
I contacted GP for result, they told me certain areas of scan were no good due to empty bladder. Not sure why grumpy didn't just talk to me about it at the Time. I did not see any instructions on information sent to me regarding food and drink. I have an ongoing issue and it was disappointing that the health care professional behaved this way.

17 March 2022
Unprompted review
InHealth Group logo

Reply from InHealth Group

Hi Moreno, thank you for your review. We are sorry to hear about your experience, but appreciate you bringing this issue to our attention. We have forwarded your review to our complaints team to investigate the issues that you have described and they will contact you within 3 working days.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look