Ingeus assessor claimed to see me on video despite her camera being broken the whole time. She then wrote a report 'observing' my movements and appearance. Total lack of professional integrity. No not... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
She was rude on my form, lied on the report made up things that were false or complete opposite of what I had mentioned. These people must be getting paid to lie. Absolutely horrendous to do this to p... See more
Company replied
They organise Phone Call Appointments and can never ring on time,nearly 40mins late now,told her my situation she still said so u want to work part time,not got a problem with the lady she's lovely... See more
Company replied
For a company made to help people get into or stay in work, this company is a joke. As an employee protected by both the disability and the equality act this company have treated me like garbage. U... See more
Company replied
Company details
- Employment Center
- Career and Education Provider
- Employment Search Service
- Mental Health Service
- Recruitment Service
Written by the company
Our mission is to enable better lives. We design and deliver services to help people improve their employment, skills, health and wellbeing. We specialise in employment, health, justice and youth services and work in partnership with government, employers, and local networks across the UK. Our Employment division helps people on out-of-work benefits get back into meaningful employment, including working with people referred from Jobcentre Plus. We make sure people have the skills, support and behaviours to get jobs, gain independence and become productive employees. Our Youth division delivers services to young people to support them get skills for work and life. We help build a new generation of confident, independent and thoughtful young citizens. Our Justice division works with people in the criminal justice system to transform their lives and create safer communities. Our Health division enables individuals to adopt better behaviours and to access the right support to remain independent and healthy. Ingeus UK is part of international human services provider, APM Group.
Contact info
66-68 East Smithfield, E1W 1AW, London, United Kingdom
- feedback@ingeus.co.uk
- ingeus.co.uk
2.7
Poor
364 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Ingeus UK
Thank you Don for the feedback. We’re so pleased to hear that our team could support you with your needs and help you take the next step in your journey. You’ve got this!
Very supportive and professional…
Very supportive and professional institution.
I had the chance to get the best support possible in all perspectives.
The team was amazing and never let me down.
Thank you very much to every member of ingeus!
1 July 2024
Reply from Ingeus UK
Thank you for taking the time to give us a review. We’re delighted to read your positive comments. All the best with your journey.
Reply from Ingeus UK
We’re grateful to hear your fantastic review! We’re so glad our service made a positive impact to be shared with others. Thank you. We wish you all the best for the future.
The people ingeus uk are responsible…
The people ingeus uk are responsible for getting me ready and able for the work place helped and encouraged me with all my problems and low esteem there was threat of sanctions just help.the jcp and universal credit could learn a lot from them
12 August 2024
Reply from Ingeus UK
We’re grateful to hear your fantastic review! We’re so glad our service made a positive impact to be shared with others. Thank you. We wish you all the best for the future.
getting support ryone is/was brilliant with me,work…
Everyone is/was brilliant with me,work shops were really good,had to give up the computing course due to illness, but fully recommend all the staff and INGEUS.
SPECIAL THANKS TO JANINE AND KERRY
15 February 2024
Reply from Ingeus UK
Thank you for your feedback. This helps us learn what is working well and we will share your comments with the team. Thanks again for taking the time to share your views!
Very good communication,always help and…
Very good communication,always help and advice me.
1 July 2024
Reply from Ingeus UK
Thank you so much for your feedback! We’re thrilled to hear that you had a great experience. Keep up the great work.
I had an extremely positive experience…
I had an extremely positive experience with them. They have always been very kind, professional, and available on every occasion.
12 August 2024
Reply from Ingeus UK
Your feedback made our day! Thank you for taking the time to share this. Best of luck for the future.
YOU CAN DO IT!!!
I am a 32 year old man from Stockport who has been suffering with mental health issues for many years affecting my ability to work, However with help from the lovely “down to earth” people at ingeus I was able to overcome many obstacles and get myself a full time job in which I am thriving, thank you ingeus and everyone involved for helping me get back on track and for anybody reading this you can do it too!!! Believe in yourself !!! WL
12 September 2023
Reply from Ingeus UK
We’re grateful to hear your fantastic review! We’re so glad our service made a positive impact to be shared with others. Thank you. We wish you all the best for the future.
Outstanding Support
My experience with Ingeus has been fantastic. They helped me find a self-employed job that perfectly matches my skills and interests. The staff are incredibly friendly and always ready to assist, providing guidance every step of the way.
12 June 2024
Reply from Ingeus UK
We’re grateful to hear your fantastic review! We’re so glad our service made a positive impact to be shared with others. Thank you. We wish you all the best for the future.
Change trainer for Mr Mark proper man…
Change trainer for Mr Mark proper man everything sorted always positive conversations always help full. Nice one lad
12 August 2024
Reply from Ingeus UK
Thank you for the feedback. We’re so pleased to hear that our team could support you with your needs and help you take the next step in your journey. You’ve got this!
Reply from Ingeus UK
Thank you for taking the time to give us a review. We’re delighted to read your positive comments. All the best with your journey.
Nice people well treated plenty of time…
Nice people well treated plenty of time for you would recommend it to others
2 July 2024
Reply from Ingeus UK
We’re grateful to hear your fantastic review! We’re so glad our service made a positive impact to be shared with others. Thank you. We wish you all the best for the future.
Helpful people at Ingeus.
10 July 2024
Reply from Ingeus UK
Thank you Florentin for the feedback. We’re so pleased to hear that our team could support you with your needs. We wish you all the best for the future.
Good program and a great experience
A well thought out program that turns small steps into a toolkit you can carry with you throughout daily life to take care of your mental health.
The monthly sessions were a great format that worked with my time commitments, with additional resources or check-ins available when I need it.
As with anything, you get out of it what you put in. But I was paired with a great person to lead me through the program, so our joint approach created a positive experience.
24 June 2024
Reply from Ingeus UK
We’re grateful to hear your fantastic review! We’re so glad our service made a positive impact to be shared with others. Thank you. We wish you all the best for the future.
The staff really helped me and…
The staff really helped me and supported me to get employment
8 August 2024
Reply from Ingeus UK
Your feedback made our day! Thank you for taking the time to share this. Best of luck for the future.
Reply from Ingeus UK
Thank you for taking the time to give us a review. It's great to hear how useful you found our service. All the best with your journey.
The whole structure from reception to…
The whole structure from reception to the locked offices to the open offices is ill conceived - having to knock on the door to see your advisor ( usually answered by scowling colleagues ) and to have personal conversations in an open plan office is not particularly comfortable
9 August 2024
Reply from Ingeus UK
Thank you for your valuable feedback. We are committed to addressing the concerns you’ve raised. Please get in touch with us at feedback@ingeus.co.uk so that we can investigate further.
Reply from Ingeus UK
Thank you so much for your feedback! We’re thrilled to hear that you had a great experience. Keep up the great work.
My coach Leah and manager Kim were and…
My coach Leah and manager Kim were and are very amazing, kind and helpful. Attended and understood my needs, thanks to them I am in the study program, in which things are going well and I am going to the right path. Thank you both and I would not let them or myself down, I will do my best to achieve my goals step by step.
8 April 2024
Reply from Ingeus UK
Thank you for your feedback. This helps us learn what is working well and we will share your comments with the team. Thanks again for taking the time to share your views!
Very positive experience.
8 July 2024
Reply from Ingeus UK
Thank you for the feedback. We’re so pleased to hear that our team could support you with your needs and help you take the next step in your journey. You’ve got this!
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