Ingeus UK Reviews 

364
•
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, most reviewers were unhappy with their experience overall. Reviewers frequently mentioned that health and claim assessments were completely inaccurate, feeling more like stressful interrogations designed to catch people out rather than offer real assistance. People also expressed deep frustration regarding unhelpful customer service, poor communication, and unprofessional staff behavior during scheduled appointments. Some people were satisfied with the dedicated help they received from specific employment advisors during their scheme. Consumers noted that these supportive mentors provided wonderful guidance, communicated effectively, and made participants feel genuinely cared for throughout the entire process. Individuals also appreciated the positive impact these professionals had on securing stable employment.

What people talk about most

Staff

People report ambiguous experiences with staff, highlighting both dedicated professionals and troubling... See more

Service

Consumers find service to be a mix of frustrating obstacles and occasional support, with many reviewers... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as reviews reflect a sharp divide in... See more

Claim

Users describe negative interactions with claim, expressing profound frustration over ignored medical... See more

Ethics

Reviewers express dissatisfaction regarding company practices, describing the organization as heavily focused... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Ingeus assessor claimed to see me on video despite her camera being broken the whole time. She then wrote a report 'observing' my movements and appearance. Total lack of professional integrity. No not... See more

Company replied

Rated 1 out of 5 stars

She was rude on my form, lied on the report made up things that were false or complete opposite of what I had mentioned. These people must be getting paid to lie. Absolutely horrendous to do this to p... See more

Company replied

Rated 1 out of 5 stars

They organise Phone Call Appointments and can never ring on time,nearly 40mins late now,told her my situation she still said so u want to work part time,not got a problem with the lady she's lovely... See more

Company replied

Rated 1 out of 5 stars

For a company made to help people get into or stay in work, this company is a joke. As an employee protected by both the disability and the equality act this company have treated me like garbage. U... See more

Company replied


Company details

  1. Employment Center
  2. Career and Education Provider
  3. Employment Search Service
  4. Mental Health Service
  5. Recruitment Service

Written by the company

Our mission is to enable better lives. We design and deliver services to help people improve their employment, skills, health and wellbeing. We specialise in employment, health, justice and youth services and work in partnership with government, employers, and local networks across the UK. Our Employment division helps people on out-of-work benefits get back into meaningful employment, including working with people referred from Jobcentre Plus. We make sure people have the skills, support and behaviours to get jobs, gain independence and become productive employees. Our Youth division delivers services to young people to support them get skills for work and life. We help build a new generation of confident, independent and thoughtful young citizens. Our Justice division works with people in the criminal justice system to transform their lives and create safer communities. Our Health division enables individuals to adopt better behaviours and to access the right support to remain independent and healthy. Ingeus UK is part of international human services provider, APM Group.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

364 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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2.7

All reviews

(364)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lorren Kember - The Best

Lorren was brilliant throughout - we really got on well and she was very understanding of me and my situation throughout.
Able Futures really helped me turn it around and I'm very grateful for that.

2 October 2023
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Reply from Ingeus UK

Thank you for your feedback. This helps us learn what is working well and we will share your comments with the team. Thanks again for taking the time to share your views!

Rated 5 out of 5 stars

Ingues we’re a great support to me…

Ingues we’re a great support to me getting back to work helped me with travelling costs to appointments and to get to my training for back to work my advisor was really lovey and helped me a lot

5 August 2024
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Reply from Ingeus UK

We’re grateful to hear your fantastic review! We’re so glad our service made a positive impact to be shared with others. Thank you. We wish you all the best for the future.

Rated 5 out of 5 stars

Hard working people…

Nice hard working staff that will support you in what ever you chose as a profession

1 January 2024
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Reply from Ingeus UK

Thank you for taking the time to give us a review. We’re delighted to read your positive comments. All the best with your journey.

Rated 5 out of 5 stars

I feel myself with Ingeus…

I feel myself with Ingeus fabulous,wonderful,excellence,calmness and I very happy.

5 August 2024
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Reply from Ingeus UK

Your feedback made our day! Thank you for taking the time to share this. Best of luck for the future.

Rated 4 out of 5 stars

Several different therapists but the…

Several different therapists but the final one was fab. Very helpful. Helped me clear my thinking and feel more confident

22 May 2024
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Reply from Ingeus UK

Thank you Mandy for the feedback. We’re so pleased to hear that our team could support you with your needs and help you take the next step in your journey. You’ve got this!

Rated 5 out of 5 stars

eview 5

eview 1: Sympathetic and Empathetic Approach

I have had a wonderful experience with Ingeus, thanks to their incredibly sympathetic and empathetic approach. From the very beginning, the team showed genuine care and understanding of my situation. They listened attentively and provided the support I needed with kindness and respect. Their compassionate approach has made a significant difference in my journey, and I am grateful for their continuous encouragement and assistance. Ingeus truly stands out for its dedication to helping individuals with a personal touch.

Review 2: Regular Follow-Ups and Consistent Support

Ingeus has been outstanding in providing regular follow-ups and consistent support. They kept in touch with me throughout the entire process, ensuring that I felt supported and informed. The regular check-ins were not just a formality but a genuine effort to understand my progress and address any concerns. This level of dedication made me feel valued and motivated. I can’t thank the team enough for their unwavering support and commitment to helping me succeed.

Review 3: Financial Assistance and Supportive Environment

I am incredibly grateful for the financial assistance provided by Ingeus. This support has been a crucial factor in helping me navigate through a challenging period. The team made sure to explain all the available resources and guided me through the application process with patience and clarity. Their assistance went beyond just financial aid; they also created a supportive environment where I felt encouraged to reach my goals. Ingeus has truly been a lifeline, and I highly recommend their services to anyone in need of compassionate and effective support.

2 August 2024
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Reply from Ingeus UK

We’re grateful to hear your fantastic review! We’re so glad our service made a positive impact to be shared with others. Thank you so much for taking the time to share this. We wish you all the best for the future.

Rated 5 out of 5 stars

Great staff

Great staff really care about the people of you are struggling to find work as a disabled individual these guys can help and will help

5 August 2024
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Reply from Ingeus UK

Thank you so much for your feedback! We’re thrilled to hear that you had a great experience. Keep up the great work.

Rated 4 out of 5 stars

Staff was helpful

Staff was helpful, very nice, I didn’t get what I really wanted, the job a get wasn’t what I expected but it is a job , but the staff was really nice

28 June 2024
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Reply from Ingeus UK

Thank you for your feedback. This helps us learn what is working well and we will share your comments with the team. Thanks again for taking the time to share your views!

Rated 5 out of 5 stars

They have massively helped me I am…

They have massively helped me I am disabled and want to work I know the governments pushing for more hours but I can’t do it, so they helped me get into a job, have been there every step of the way CV building, meetings to help my anxiety before I even looked for work, giving me advice on what should be in place at work to help me etc. Kerry is amazing so is everyone else but the ones I have had I’ve had a few helpers and they have all gone above and beyond to help! It’s more like a supportive friend than a support into work feeling!

5 August 2024
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Reply from Ingeus UK

Thank you for your feedback. This helps us learn what is working well and we will share your comments with the team. Thanks again for taking the time to share your views!

Rated 5 out of 5 stars

Great people

Them great people to work with
Them have helped me bk to work and once u in work Them to work with u verry greatful to them

21 June 2024
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Reply from Ingeus UK

Thank you Sharon for the feedback. We’re so pleased to hear that our team could support you with your needs and help you take the next step in your journey. You’ve got this!

Rated 4 out of 5 stars

Programme review

I was really happy with the programe. The help I received was really beneficial and led to me getting back to work. I think the programme is great for people with metal issue and people who are struggling to get back into work.

26 July 2024
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Reply from Ingeus UK

We’re grateful to hear your fantastic review! We’re so glad our service made a positive impact to be shared with others. Thank you. We wish you all the best for the future.

Rated 5 out of 5 stars

Ingeus IWorks have been a God send…

Ingeus IWorks have been a God send since job centre referred me to them, the tailored support they have offered me have far surpassed my expectations. So much gratitude goes out to my work coach Jemma Pinto for being such a pillar of inspiration though out my time in Ingeus and even still offering me tips and advice in my current job.Big shout out to this organisation that’s making a big difference in people’s lives. Thank you

14 December 2023
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Reply from Ingeus UK

Thank you for your feedback. This helps us learn what is working well and we will share your comments with the team. Thanks again for taking the time to share your views!

Rated 5 out of 5 stars

Carrying coaches ..

I can feel that my work coaches are interested in me and for my best outscome regarding place of work. I had receved they attention and answer my unexpected phone calls and I olso get financial support regarding to get nice outfit for an interview and olso some money for transport to work.

1 August 2024
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Reply from Ingeus UK

Thank you Dominika for the feedback. We’re so pleased to hear that our team could support you with your needs and help you take the next step in your journey. You’ve got this!

Rated 5 out of 5 stars

So Happy!

I was introduced to Ingeus, by my work coach, The service that was provided to me was not expected, I only wish I could of used there service more than what I needed, It is such a complete service that they offer & still the organisation is there for me If I needed anything.

3 August 2024
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Reply from Ingeus UK

We’re grateful to hear your fantastic review! We’re so glad our service made a positive impact to be shared with others. Thank you. We wish you all the best for the future.

Rated 5 out of 5 stars

The are so timely and professional

The are so timely and professional, always willing to assist.

25 June 2024
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Reply from Ingeus UK

We’re grateful to hear your fantastic review! We’re so glad our service made a positive impact to be shared with others. Thank you. We wish you all the best for the future.

Rated 4 out of 5 stars

The health support I received was…

The health support I received was excellent from the health workers. Also my work coach was very informative and supportive.

1 August 2024
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Reply from Ingeus UK

Your feedback made our day! Thank you for taking the time to share this. Best of luck for the future.

Rated 1 out of 5 stars

Shamelessly Drinking Alcohol at Work

I forgot to mention in my previous review that I on an occasion turned up for a Friday morning appointment only for my adviser to gleefully tell me she was due to have a great day while she drinks the bottle of Wray & Nephew that was sitting on her desk. Not exactly the best impression to be setting as an employment adviser working for a government funded organisation.

3 May 2024
Unprompted review
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Reply from Ingeus UK

Thank you for sharing your feedback with us. We take your comments very seriously and would like to investigate further. Please email us at feedback@ingeus.co.uk so we can gather more information and address your feedback further.

Rated 5 out of 5 stars

Help me look for jobs

Help me look for jobs
Everyone was polite

1 August 2024
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Reply from Ingeus UK

Thank you so much for your feedback! We’re thrilled to hear that you had a great experience. Keep up the great work.

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