ING España Reviews 2,186

ING are a Dutch bank which operates in Spain but does not have International Customer Support.

We were told to use ING as we would get a good mortgage rate. Well, I can't even get the app open to use it for day-to-day banking.

I have locked the code on my ING app. I have tried to unlock the code.

Each and every time I call in I am met by a Spanish ING employee who sounds like they are doing me a favour.

It's literally your job to help me. You get paid to do so. If you don't like it, find another job.

The branch in Alicante forces you to queue outside?

Yes, I am English. No, I do not expect the rest of the world to speak English. Yes, I can speak Spanish.

I have opened an N26 account in response and will be opening an account with Sabadell for my Salary.

I suggest you do the same.

They were a good bank when I started with them many years ago but now, they are terrible. First of all, no English! Not one person can help me with a problem in English. Secondly, they blocked a large amount of money that was sent from abroad, even though I had the correct papers and of course, the tax I had to pay to the government, they still did not unblock it. They told me I had to pay the tax to them. NO NO NO. I already paid it and had to bring my lawyer into it. They finally released my money. Thirdly, had problems with scammers. They said once the money was released, they would TRY to recover the money. As the payment wasn't released yet, they could have cancelled the payment but they didn't.

Please DO NOT open an account with Ing direct. Not to be trusted and customer service is non existent. I transferred a large sum of money across to my Ing account on the 20th June. It is now the 2nd of July and I still haven't received the funds. It should have taken a maximum of 2 working days. I opened an incident with them on the 25th of June and still haven't had any feedback. Over an hour ago, I called ING to find out what's going on and still find myself on hold as I write this. I don't often write reviews but really wanted to warn others because such an issue could potentially put someone in a very difficult and desperate situation

Been with them in Spain from the first year they started here. Never had any issue that was not resolved quickly. No fees and nice app.

I had several times that ING retains transfers made to my account without notifying me. As we speak they are preventing me from receiving my salary that I receive monthly. My account is always in plus, and I make no fuss or weird stuff, it is just pure incompetence (or fraud?) from their side.
They never seem to discover that they are effectively stealing my money themselves, I have to go through all the formal hugely obscure steps to contact them and sort it out myself. I wonder if I have missed any transfers that I am unaware of and which they simply kept.
I would not recommend them. At all.

In my opinion, they have kept as the most trustable bank in Spain. While other banks' service has been getting worse, and commissions/scams rise up, ING is the one keeping a bit of ethical behavior with their users.

Good thing that I left Caixabank for them!

I started banking with ING in 2008, for the low comissions, and unbeatable broker rates. My definition of a good bank or insurance company, is a company I don't have to talk to, or care about. Lately I talk to ING too often, or rather I talk to a machine or try to get an operator at the phone. 9+ months to fix a broker transfer. Very high fees. Very difficult time contacting them or getting an answer. Now Im actively looking for a quality low cost bank. This bank isnt any longer.

The Spanish app version of ING should have a feature to change in the menu to the English language.Otherwise the app and Banking experience will be rubbish.. Especially when your account is blocked for no reason....expat living in Spain..

After decreasing my credit card limits for a trip to Mexico, I'm not able to increase them back to where they were before (and what the standard is according to their help article at 600€ daily and 1500€ weekly for ATM withdrawals and commerce). When calling their call center, the agent tells me that he cannot do anything about the situation, he cannot even forward a case to the risk department to have my credit score checked. A credit card with a 300€ limit per month is completely useless. So I need to find another bank that is more interested in my business than ING Spain. Very disappointing.

Had a bit of a headache dealing with ING Direct recently. Needed help, but reaching out through calls and online inquiries seemed like a dead end. Felt ignored and undervalued, not what you expect after being a customer for a while.

What irked me more was the lack of ING Direct owning up to the issues. Responses were deflective and lacking the accountability I expected.

To top it off, my case was left hanging with no resolution in sight. Decided to shop around for a more customer-friendly bank. Just a heads up for anyone eyeing ING Direct – might want to weigh your options.

Pensaba que los otros bancos en España eran malos, pero el banco ING es el peor. Tuve que ir hasta la oficina más cercana en la ciudad de Alicante, hacer cola durante 30 minutos, mientras que los cajeros hablaban basura con los clientes y luego me dijeron que no podían desbloquear mi cuenta. Un servicio terrible.

I thought the other banks in Spain were bad, but ING bank is the worst. They blocked my account, wouldnt unblock online or by phone. i had to go all the way to the nearest office in Alicante city, queue for 30 mins while the cashiers talked rubbish with clients and was then told they couldnt unblock my account. Terrible service.

The worst bank on planet earth.

On every single occasion I rented a car anywhere in Europe, they don't let the credit card payment go through to cover the insurance. The last 8 TIMES I rented a car, I called ING before to tell them that I was renting a car, told them where, when and how much the insurance fee would be and they still blocked it on the day. EVERY SINGLE TIME I have to ring the customer service while you stand at the car rental desk and spend an hour getting them to let the payment go through. The last occasion they wouldn't do it and I had no choice but to pay the entire car insurance at the desk. They cost me over 400 euros. I tried to get the money back and customer service didn't even reply to my emails or calls. I only ever use my credit card to rent cars for business, and I pay the cost at the end of the month. There is always enough credit on the card and ABSOLUTELY NO REASON WHY IT SHOULD BE BLOCKED. They always tell me its security related, so thats why I ring them a day before to unblock everything, but still they block. Pathetic.

Apart from this they randomly block online payments for no reason and block incoming payments into my bank account, demanding paperwork for tiny stock dividends.

Pathetic small time bank with an unbelievably horrendous customer service!

HORRIBLE EXPERIENCE on the edge of being a fraud. STAY Away from this hell.

I am a client since 2005. It was a no-commission bank, but since then, they charge you a monthly fee now. On top, it is impossible to get an agent in their webchat, and phone waiting times are extremely long. The worst part: they retain your international transactions for 2 days, whereas in other banks they arrive in 5 minutes. It is no Ionger a competitive bank, will close my account.

So many bad comments, but I can only say great things about ING. Never had a problem with them, every time I need to reach customer support, they are kind and fast. Recently, I suffered a phishing attempt and they were able to block my account before I was taken any money. I'm super grateful. They were responsive and quickly helped to fix the issue. Well done ING España!

As a European citizen it is taking me 15 to have my account active — so far

I recently found myself in a distressing situation involving fraud. Unfortunately, the actions taken by ING about this incident left me profoundly dissatisfied.

Upon discovering unauthorized charges on my account, I promptly notified them and followed the necessary steps instructed by them to rectify the situation. I followed the protocol, even allowing time for the unrecognized charges to fully come down into my account, and subsequently filed a formal report with my local police station. Then I found myself in an unsettling period of radio silence.

After a couple of days, I decided to contact their Support Team, only to be "informed" (in the most unprofessional way) that the outcome was unfavorable, stating that I was the one "providing my bank details to the commerce." (Because of, you know... fraudsters!)

I was astonished by the lack of qualification among the customer service agents. Throughout the ordeal, I noted that only a single agent exhibited a solid graps of the companys policies and procedures. The remaining representatives seemed unfamiliar with even the basics of the organization they represented. These inconsistencies made me lose my confidence in ING's ability to address such a delicate issue.

In addition, the email address provided on their website for submitting the police report was incorrect!

Comparing my experience with what I've seen on other online banks, it's evident that there are institutions that surpass ING in terms of customer care, security and fraud prevention. It's disheartening to realize that this company falls extremely short regarding the importance of safeguarding their account-holders against phishing and fraud.

Last but not least, I must say that the mobile app is terrible. It's user interface is confusing, navigation is sluggish, and its overall functionality is simply disappointing.

It's disconcerting to witness such a promising bank fall short of its potential, especially in matters as critical as security and customer satisfaction.

An absolute mess from top to bottom. Brought me in 4 times to sting me along because no one knew how to open an account for me despite I'm a resident with a NIE. No one there knows what they're doing, at all. Address details incorrect, one person says one thing - another something else - so sloppy with zero accountability. Just be very careful. There's better out there. Don't waste your time like they wasted mine.

I have been robbed by scam, the bank proceeded to inform me that I got robbed voluntarily, dismissed my incidence, gaslighted me, manhandled me, and did not resolve any of my issues or at least tried to resolve it. Plus adding extra charges for calling them, I think they are in with the scam too. This is the worst BANK ever, do not use it. I can reassure you'll have a bad experience.

I regret joining this bank, worst customer experience ever. Personnel who have basically no clue of what to do even for trivial issues such as errors occuring while trying to activate my credit card, and user-unfriendly methods of voice contact. Feels like a service from the '50ies but with the implementation of internet.