Infowerk Reviews 1,480

Good quality printing but delivery can be delayed.

Very easy , user userful , graphics is amazing , paper is very good quality...

Three times yes...

10.EASY TO USE TOP
10.PRINT TOP
10.Paper TOP

Everything was OK. Fast and simple. I recommend.

The Business cards we have printed are always of high quality and delivered very quick. We have used this service now for a number of years and they have never disappointed.

good service

EDIT: Sent the email again, apparently it never reached Easyprint as I, like said, haven’t received any answer.

The designing tool is somewhat untrustworthy. Even though I removed the example texts from business card template before adding my own picture on it, there was a word "Text" on my business card. As the picture in the front of the card is colourful, I didn't notice the extra word until I had the cards in my hand. Since I hadn't written the word on it I asked for Easyprint to take at least some responsibility. They credited my account with the whole sum so that's great and good customer service.
After this incident I knew to pay good attention when I ordered next time. I ordered some tees, new business cards and a hoodie. When designing the hoodie, I changed one main feature in the midst of planning (from "Mens" to "Womens") and didn't change anything else (i.e. colour or size. Funny enough, the colour didn't change to default grey but the size did, I found out when repeating my steps to find out how the h*ll the size had changed all of a sudden). I had already sent the order quite late at night when I noticed that the size was XS even though I had selected L. I immediately sent them an email asking to change the size, but unfortunately the next morning I was told the hoodie had been forwarded in their system so it couldn't be changed anymore. I told what had happened and that it was the software, not me, that had changed the size, but never heard back. Now I have a - as it's rubbish - rather expensive tiny hoodie on it's way, and have no use for it.
Positives are fast service and affordable prices (when you get what you meant to get). Not sure I'll order anything more in the future, might be better to stick with my old service provider as their designing tool doesn't have a mind of it's own.

Available payment mehods aren't listed clearly in the website. I tried to figure them out by proceeding in the workflow with a dummy order first, but after making my real design and proceeding again for real purchase, some payment methods that were there earlier were now disabled. Particularly disappointing that direct payment via web bank was not possible.

Delivery times are expressed badly - by definition delivery time means when customer will receive a shipment, but Easyprint's rules imply that they only send it out from factory at that time, meaning it could take indefinitely long before customer receives it.

In my case, delivery was faster than expected though, but it was a ridiculous circus as DHL's tracking page just said that delivery had been attempted but recipient was not at home. Well, I happened to be at home they didn't inform me, so the delivery guy had only been on the street apparently, and as such the delivery would have been impossible. I wonder why they waste time and resources for such guaranteed failures. So I had to be proactive and request new delivery from DHL's customer service, and for some inexplicable reason they only allow delivery to home, meaning you have to be there for several hours, and the most obvious and reasonable delivery type ie. fetching the package from their delivery point whenever you want is not possible. It's not quite acceptable that customer has to go through this much work, confusion and stress to get what they purchased.

Business card quality was ok, although cutting is not perfect so there are small white unprinted stripes at some edges.

Easy improvements to do: 1) allow direct web bank payment, 2) make delivery rules clear and fair, 3) contact customer before delivery attempt, 4) allow fetching package from delivery point instead of forcing delivery to home. With these fixed my rating would be 4, missing only 1 star for minor quality defects.

Beautifully made Business Cards Thank you!

The package should be more protected. I only had a cardboard protecting one of the orders. The quality of the products are good. Time for deliver were good too.

Very fast and Easy to making ,..

Used numerous times now and hard to knock for the price. Reasonable quality, easy to use design tool and fairly quick turnaround.

Quality was lower than usually - colour was not the same.

Date of delivery not the same as promised.

Fast, everything in time...I'm very satisfied! I would recommend it!

Good Value, very quick delivery.

Prompt despatch as per requirements however issues with DHL on requireing signature caused unnecessary hassle. Took two attempts to get parcel.

if i could give 0 stars I would. This company send me a roller banner which is terrible quality. The metal all flimsy and breaking and not strong enough to hold it up which poses health and safety risk. Also image was blurry and colour dull. They don't bother reading the notes you put on the order. I would definitely avoid. Don't know how they have positive reviews but i'm guessing they got people to write them for them. This is just an honest opinion from a small business owner.

Quick delivery

Had some stickers printed with a black background and they are very grainy, not like the file sent. No contact since the delivery after numerous emails.