Once I had worked out that I couldn't include my lot number in the search, only the strata title number, the site worked well up until the review of the shopping cart. I correctly selected my lot from... See more
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Review summary
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Reviews shaping this summary
Took a little time to find what I was looking for, but once I ordered our drainage diagram, it was processed and arrived within the hour. An easier search function and it would have been 5 stars.
Tricky to find the right search key - several attempts had to be made to get a result other than "couldn't find any record of the property".
The information we requested was received in a very timely manner. We do find that some reports are more expensive than those accessible through ASIC.
Company details
Written by the company
Make your big life decisions with the help of InfoTrackGO
Contact info
135 King street, 2000, Sydney, Australia
- 02 8203 7600
- support@infotrackgo.com.au
- infotrackgo.com.au
4.0
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 73% of negative reviews
Typically replies within 1 week
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Great information
15 April 2026
I am yet to receive the report 3 days…
I am yet to receive the report 3 days after ordering. Website noted 24 hrs.
14 April 2026
Reply from InfoTrackGO
Hi there,
Looking into your order details, the search results were emailed through to you within 1 minute or the order being placed.
I will email you separately to confirm receipt of the search results and to follow up on any other concerns regarding your order.
Regards
InfoTrackGO Support
User friendly experience but cost…
While delivering a user-friendly experience remains a priority, it is equally important to optimize and minimize associated costs given the current expense levels. A single-page interaction, particularly one that requires only a simple click, should not incur disproportionately high costs. Greater efficiency and cost-effectiveness should be considered to ensure sustainability without compromising usability.
2 April 2026
I requested a different address but it…
I requested a different address but it spit out a incorrect search
1 April 2026
Reply from InfoTrackGO
Hi there,
Looking into your order details I can see that there appears to be an error with the search process that was placed in our system.
We will reach out via email for more information regarding the order's search error.
Regards
InfoTrackGO Support
No information on required formats
No information on required formats - so it took forever.
27 March 2026
Efficient and user friendly
27 March 2026
The report I ordered was incorrect and…
The report I ordered was incorrect and it apparently doesn't exist. I'm not sure why the file would be added / tagged incorrectly. On a positive not it's been confirmed my money will be refunded, which i hope will happen.
26 March 2026
Easy to navigate and user friendly
Easy to navigate and user friendly. Prompt delivery of purchase.
17 March 2026
I received the ASIC company extracts in one minute.
I received the ASIC company extracts in no time (just in a minute) after making a payment for my requests.
19 March 2026
The report provided exactly what I was…
The report provided exactly what I was after and was not especially expensive for just one company.
I did think I had a problem, but I was wrong. However, my experience with the Chat, which put me onto a human was very good.
19 March 2026
Speedy Service.
Cale was of great help on the live chat. The service was quick and efficient.
24 March 2026
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