Infinity massage chair was extremely well built, stylish, and easy to use. Built-in speakers produced great sound and bluetooth connection was easy to use and reliable. I use it every night before sle... See more
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Review summary
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We have enjoyed our Infinity Massage Chair for over five years now. It's a great investment! We got a great deal from Costco, including delivery and set-up. I am retired but do some pretty strenuous l... See more
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I purchased the Infinity Synner D model massage chair from Costco. Every step of the purchase and delivery/set-up process was very smooth. The chair is pricey but worth every cent. But what really sta... See more
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We had an issue with our massage chair while still on warranty. We called Infinity Technical Support and Daniel Horgan was very helpful and courteous. H e sent parts to our home and arranged for a rep... See more
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Company details
Information provided by various external sources
In today's culture, we place more emphasis on our wellness than ever before. After all, a higher level of overall well-being leads to a higher quality of life, which better equips us to conquer our limitations and enjoy doing the things we love most. At Infinity, we aim to help people of all lifestyles do just that. When you hear “massage chair”, you might not realize the extent to which it can impact your life, but the physical and mental benefits can be truly astounding in unexpected ways. Take a look at this list of different types of limitations we’ve helped people overcome, and you might just be surprised. - The trained athlete searching for a way to speed up recovery time and hit that next goal faster. - The wellness advocate looking for a new vehicle for mental and physical wellness. - The weekend warrior in need of pain relief and prevention after brief but high-intensity workouts. - The active senior needing to maintain flexibility, range of motion, and circulation. - The recuperating athlete getting back on the wagon after suffering and recovering from an injury. - The couch potato ready to ease the transition into an active, healthy lifestyle. - The chronic pain patient working to overcome pain and discomfort and enjoy everyday life once more. - The office worker looking to improve posture and reduce back pain from long days spent at a desk. - The chronic stress sufferer facing anxiety and tension while working toward mental wellness. - The on-the-go parent desiring a few moments of peace and relaxation away from the hustle and bustle. Since we want to help so many different people in such a variety of ways, we had to create a new word to explain what we do: Unlimit \uhn-lim-it\ verb To remove restrictions, exceptions, and confinements that inhibit us from living our best lives To open up to infinite possibilities While the goals and struggles may vary, all Infinity customers utilize the benefits of our massage chairs to unlimit their lives. Whether you fall into one of these categories or land somewhere in between, Infinity is here to help you achieve wellness in your life.
Contact info
72 Stard Rd, Unit 2, 03874, Seabrook, United States
- 603-910-5000
- info@infinitymassagechairs.com
- infinitymassagechairs.com
4.7
Excellent
784 reviews
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My chair was defective and after…
My chair was defective and after numerous attempts to fix, Infinity came through and replaced the chair with a new one. Thank you Crystal Simons for your assistance. I love my new chair!.
8 May 2026
Unprompted review
Reply from Infinity Massage Chairs
Hello Leslie,
We are so glad we could resolve this for you and that you love your new chair! We appreciate your patience. We'll pass along your thank you to Crystal.
Thank you Leslie, for the 4-Star Review.
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs.
Excellent service
Excellent service, knowledgeable and friendly technician (Joe).
13 May 2026
Unprompted review
Reply from Infinity Massage Chairs
Hello Donna,
We are delighted you had such a positive experience with our service and team. We appreciate your kind words.
Thank you Donna for the 5-Star Review.
Happy Relaxing!
Customer Experience Team, Infinity Massage Chairs
It just feels wonderful.
21 April 2026
Reply from Infinity Massage Chairs
Hello Mary,
Thank you so much for your kind review! We’re thrilled to hear that your experience “just feels wonderful.”
Thank you for the 5-Star Review!
Happy Relaxing!!!
Customer Experience Team - Infinity Massage Chairs.
Very prompt and knowledgeable service…
Very prompt and knowledgeable service technician was able to solve the issue and gave me a lot of information about the chair and how to beat keep it maintained
8 May 2026
Unprompted review
Reply from Infinity Massage Chairs
Hello Lee,
We're happy to hear that the service technician was helpful and resolved the issue effectively. We appreciate you taking the time to share your positive experience and feedback.
Thank you Lee for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Truly superior customer service!!
We bought a chair through Costco and we love it. My husband is in it twice a day and I’m in it every evening before bed. We are completely addicted. The customer service from infinity is excellent and it’s a rare thing nowadays. They go above and beyond and I want to give a special shout out to Crystal. She is a gem!!! We’ve had quite a few repairs done to it, but the five-year warranty has been great. Infinity does an excellent job employing their service technicians. It can be time-consuming to troubleshoot with them, but they get the job done. There are a lot of things going on in these chairs, so I highly recommend always having the best warranty. The white glove service was great!! My husband and I are both artists and do a lot of physical work that puts a lot of strain on our bodies. We would never go without one of these chairs!!!
6 May 2026
Unprompted review
Reply from Infinity Massage Chairs
Hello Sarah,
Thank you for sharing your experience! We’re thrilled to hear how much you and your husband are enjoying your chair and that it has become such an important part of your daily routine.
We truly appreciate your kind words about our customer service team, and we’ll be sure to pass along your special shoutout to Crystal — she’ll be so happy to hear this! We’re also glad to know our technicians, warranty support, and white glove service have helped make your experience a positive one.
Thank you again for your trust and support. It means so much to us to know our chairs are helping provide comfort and relief for the hard physical work you both do as artists. We’re honored to be part of your wellness routine!
Thank you Sarah for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs.
Ther tech was amazing
Ther tech was amazing! Darnell kept us up to speed with every detail. Parts came and he got us up and rollling!
Thank you!
6 May 2026
Unprompted review
Reply from Infinity Massage Chairs
Hello Dave,
Thank you for sharing your experience. We are thrilled that Darnell provided such excellent service and kept you informed throughout the process. We’re glad the parts arrived and that he was able to get you back up and running quickly.
Thank you Dave for the 5-Star Review!
Happy Relaxing!
Customer Experience Team, Infinity Massage Chairs
So far we have loved our new chair
So far we have loved our new chair, delivery and setup went great, and we had one mechanical issue which they promptly sent someone out to correct. This is our first massage chair and it has been effortless working with customer service folks at Infinity.
24 April 2026
Unprompted review
Reply from Infinity Massage Chairs
Hello Stacie,
Thank you for sharing your experience! We’re really glad to hear you’re loving your new chair and that delivery and setup went smoothly.
We also appreciate you mentioning the service visit; we're happy we could get that taken care of quickly for you. That’s exactly the kind of support we aim to provide.
Thank you Stacie for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chair
I purchased the Infinity Synner D model…
I purchased the Infinity Synner D model massage chair from Costco. Every step of the purchase and delivery/set-up process was very smooth. The chair is pricey but worth every cent. But what really stands out is the customer service I received from the Infinity team. Both Heidi in Concierge and Nate in technical services could not have provided me with better customer service! They are professional, courteous, and effective. Thank you for that! I am a very satisfied customer.
28 April 2026
Unprompted review
Reply from Infinity Massage Chairs
Hello Jan,
Thank you for taking the time to share your experience! We’re thrilled to hear that your purchase and delivery of your massage chair went smoothly and that you’re enjoying your chair.
We’re especially grateful for your recognition of Heidi and Nate, we’ll be sure to pass along your compliments to them. Providing professional, courteous, and effective support is exactly what we strive for, and it means a lot to know we delivered on that promise.
Thank you Jan for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
chair experience
ordered chair, then had to wait a month for it to be delivered and set up. mighty long time for a delivery. techs got it up and running. 1st time i used it found out that footpads were not there and techs didn't mention it. 1st time rollers rolled my feet i really knew it. called c.s. and was told 4 to 5 business days to get pads. rather long time to get part delivered. by the time i finished my 1st session, the foot rest became stuck in the up position. difficult getting in or out of chair. called c.s. following monday and was told a replacement actuator would be sent out in 4 to 5 business days and then a service tech would be notified to complete repair within 4 to 5 business days. i objected to the time delay and was told they try to do better. next day i had a tech come and repairs were successful. guess it's true about squeaky wheel. a general comment about chairs auto function-- not being able to lower the intensity of rollers for the programs was a hurting experience. i run everything in manual at the moment to acclimate my spine to the pressure and hope to get to use auto programs in the future. my experience WILL get better. thanks
21 April 2026
Unprompted review
Reply from Infinity Massage Chairs
Hello Jake,
Thank you for your honest feedback—we truly appreciate you taking the time to share your experience. We’re sorry for the delays you encountered with delivery, the missing footpads, and the initial issue with the footrest. That’s not the experience we aim to provide.
We’re glad to hear that once the issue was escalated, our technician was able to resolve the repair quickly and get your chair back in working order. We also appreciate your comments about the roller intensity in the auto programs. Your feedback is valuable, and we’ll be sure to share it with our product team as we continue to improve the user experience.
If there’s anything further we can do to support you or enhance your experience, please don’t hesitate to reach out to us directly. We’re here to help and want to ensure your experience continues to improve.
Thank you again for your feedback!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs.
My technician was professional and did…
My technician was professional and did great fast work.
10 April 2026
Unprompted review
Reply from Infinity Massage Chairs
Hello Randy,
We're happy to hear that the technician provided professional and fast service. Thank you for your positive feedback.
Thank you Randy for the 5-Star Review!
Happy Relaxing!
Customer Experience Team, Infinity Massage Chairs
I recently had to return a massage…
I recently had to return a massage chair due to health complications, and the team at Infinity Massage Chairs was incredibly supportive throughout the entire process. Living in Alaska, I knew the logistics might be a challenge since it was their first return in this state, but they handled everything professionally.
I want to give a special shout-out to Crystal Simons. She was fantastic—communicative, empathetic, and persistent in finding a local provider to handle the pickup for me as a disabled veteran. She kept me updated every step of the way until my refund was ready at Costco. It’s rare to find such excellent customer service, and I highly recommend this company
14 April 2026
Unprompted review
Reply from Infinity Massage Chairs
Hello Michael,
Thank you for sharing your experience with our team. We are so glad we could support you during the return process, especially given the unique challenges in Alaska. It's wonderful to know our team's efforts to provide excellent customer service were recognized and helpful to you. Thank you for recommending us!
Thank you Michael for the 5-Star Review!
Wishing you good health and all the best moving forward.
Customer Experience Team - Infinity Massage Chairs
share my positive review
I am writing to share my positive experience with support team. I purchased one of the massage chairs at a Costco near my home about two years ago, and it came with a five-year warranty. While I have always loved the chair, it recently began making a metallic clashing noise that disrupted the experience.
I contacted tech support team and worked with Isiah, who correctly diagnosed the problem. The necessary parts were shipped promptly via FedEx, and a local technician contacted me shortly after to complete the repair.
I am very happy with the results. Thank you for the excellent service and support.
11 April 2026
Unprompted review
Reply from Infinity Massage Chairs
Hello Mehrdad,
Thank you for sharing your experience. We're happy to hear that Isaiah with our support team, and the technician, resolved the metallic noise issue with your massage chair! We're thrilled you're satisfied with the service.
Thank you Mehrdad for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
High maintenance product …
I purchased one of the massage chairs back in July 2025. So less than a year later I’m already having issues with it. I got the warranty which I guess could be promising , but dropping a couple of grands on a chair for it to be crapping out less than twelve months later is wild . I’d say most people from customer care are useful but some are snarky and just don’t listen. Doesn’t seem there’s a customer care review survey though so guess it is what it is.
I wouldn’t recommend purchasing one unless you’re ready to deal with adding chair maintenance , trouble shooting and back and forth phone calls to your to do list.
9 April 2026
Unprompted review
Reply from Infinity Massage Chairs
Hello Xeryn,
Thank you for sharing your feedback—we’re really sorry to hear about your experience. We understand how frustrating it must be to run into issues with your chair so soon after purchase, especially after making such a significant investment.
Your comments about customer care are also concerning, and we take that seriously—this is not the experience we aim to provide.
We’d really appreciate the opportunity to look into this further and make things right. Could you please reach out to us directly at customer experience team.
Thank you again for your feedback—we’re here to help and would like to turn this experience around for you.
Customer Experience team, Infinity Massage Chairs
Technician came out
Technician came out, knew exactly what to do and how to fix the problem.
6 April 2026
Unprompted review
Reply from Infinity Massage Chairs
Hello Jamie,
Thank you for sharing your experience with the technician.
We're happy to hear that the technician provided knowledgeable and efficient service!
Thank you Jamie for the 5-Star Review!
Happy Relaxing!!
Customer Experience team, Infinity Massage Chairs.
Great Investment! Love our Infinity Massage Chair!
We have enjoyed our Infinity Massage Chair for over five years now. It's a great investment! We got a great deal from Costco, including delivery and set-up. I am retired but do some pretty strenuous labor maintaining our property---chainsaws, wood chipper, trenching, irrigation, landscaping, etc. The Infinity massage chair really helps relieve sore muscles at the end of the day. My wife use the Infinity Massage Chair to relax when she suffers a migraine. We really enjoy our massage chair. It adds to our quality of life.
6 April 2026
Unprompted review
Reply from Infinity Massage Chairs
Hello Kenneth,
Thank you so much for sharing this—we really appreciate it! It’s awesome to hear you’ve been enjoying your Infinity Massage Chair for over five years.
Sounds like you definitely put in some hard work, so we’re glad the chair helps you unwind and recover at the end of the day. And it’s great to hear your wife is able to use it to relax when she needs it too.
We love knowing it’s made a difference in your daily life. Thanks again for your support, and enjoy many more relaxing sessions!
Thank you Kenneth for the 5-Star Review!
Happy Relaxing!!
Customer Experience Team, Infinity Massage Chairs
False promises
This company requires you to do positive posts to get bonus. Once you do the positive review the company is no longer interested.
It is for this reason i would say make your purchase else where with better after delivery service
1 January 2026
Unprompted review
Excellent support and an easy repair process
Infinity Massage Chairs gave me a very positive service experience. William walked me through the system-level check over the phone, and Yvonne helped narrow down exactly which zone was causing the clicking noise in my chair.
Martin then came out for the repair, let me know when he was on the way, showed up on time, and fixed the chair in about an hour. He put everything back together, wiped it down, and made the entire process extremely easy for me.
I really appreciate the strong phone support and the professional in-home service. Thanks to William, Yvonne, and Martin for making this such a smooth experience.
30 March 2026
Unprompted review
Reply from Infinity Massage Chairs
Hello Avina Family,
Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that the entire process from troubleshooting to repair was smooth and easy for you.
We'll share your feedback with William, Yvonne, and Martin—they’ll be delighted to know their support made such a positive impact. Providing clear communication, timely service, and a hassle-free experience is always our goal.
Thank you Avina Family for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Jackpot- great advanced massage chair and A+ customer service
It took us a while to get the massage chair we wanted. We originally went with a different brand and it didn't work out. When we saw the Infinity, we really liked, and the salesperson made a lot of promises (after having a not so great experience with the other company). We were cautiously optimistic. Cut to Crystal, the customer service rep, and Mary, the shipping manager, who made sure the salesman's promises were kept. They held our hand through the shipping and delivery, ensure our white glove service, and swarmed any hiccups. The only thing we found better than the excellent customer service is the chair itself. My goodness - what a therapeutic and relaxing treat. The programs are intuitive and easy to customize. We would highly recommend the chair and the company.
31 March 2026
Unprompted review
Reply from Infinity Massage Chairs
Hello Adrienne,
Thank you so much for your kind review! We’re thrilled to hear you’re enjoying your massage chair and that it’s been such a relaxing addition to your home.
We truly appreciate your recognition of Crystal and Mary—they’ll be glad to know they made a positive impact on your experience.
Thank you again for your trust and recommendation!
Thank you for the 5-Star Review!
Happy Relaxing!
Customer Experience Team, Infinity Massage Chairs
Had a great experience with Paige
Had a great experience with Paige. Friendly, professional and very knowledgeable of product. Thank you so much
10 February 2026
Reply from Infinity Massage Chairs
Hello Tiffany,
We're happy to hear that you had a great experience! We appreciate your kind words regarding the friendly and knowledgeable service you received.
Thank you for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Infinity massage chair was stylish and solid
Infinity massage chair was extremely well built, stylish, and easy to use. Built-in speakers produced great sound and bluetooth connection was easy to use and reliable. I use it every night before sleep. If there is one area I would like to see improvement is having wi-fi capability for firmware updates.
9 March 2026
Unprompted review
Reply from Infinity Massage Chairs
Hello Carl,
Thank you for sharing your experience with us. We're happy to hear that you find the massage chair well-built, stylish, and easy to use. We appreciate your positive feedback on the speakers and Bluetooth connectivity. We value your suggestion regarding Wi-Fi capability for firmware updates.
Thank you Carl for the 5-Star Review!
Happy relaxing !!
Customer Experience Team - Infinity Massage Chairs
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