Infinity Collectables Reviews 1,523

TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Looking at 921 reviews, most reviewers were somewhat happy with their experience overall. Many customers are pleased with the quality of the products, often describing them as great and exactly what they wanted, with items arriving well-packaged and quickly. Reviewers frequently highlight the fast delivery and careful packaging, making them happy with their purchases and likely to buy again. However, a significant number of people express dissatisfaction with unfulfilled orders, especially pre-orders, and a complete lack of communication from the company. Customers report not receiving items, no updates on their orders, and emails going unanswered, leading to difficulties in obtaining refunds.

What people talk about most

Order

Reviewers mention ambiguous feedback about order, with many customers reporting significant issues with... See more

Product

Consumers find product experiences to be ambiguous, with many expressing significant dissatisfaction... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many expressing satisfaction with fast and... See more

Response time

People report negative experiences with response time, with many customers stating they received no reply to... See more

Refund

Customers had negative experiences with refund, with many reporting that they did not receive their money... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Ordered Xmas present via Shop app. A stranger things repro cap. Never arrived or updated on order. Couldn't get through to company via app. Said company not listed. Finally approached them... See more

Rated 1 out of 5 stars

I placed a pre order for an item in October of 2025… which was set to release in January 2026. Time came and went, no updates. Emailed for information, nothing. Do not order from this company. They ca... See more

Rated 1 out of 5 stars

Terrible website. I preordered a NECA Art the clown figure on October last year. It said it would be in on December. They told me at the point. My order has been received and is being processed but... See more

Rated 1 out of 5 stars

Pre ordered items back in 2025 and PAID for it total £58.02 for 2 items and postage via paypal, I randomly contacted them for an update in March 2026 after logging in and seeing my order has been canc... See more


Company details

  1. Toy Store

Written by the company

Infinity Collectables aim to bring you some of the best science fiction, fantasy and entertainment products online. Specialist in collectables from movies and television, including Star Wars, Marvel, DC, Transformers and many more.


Contact info

2.8

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 1% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

NOT RECEIVED EXPRESS GOODS

Order number: IC35902148

Paid for express delivery 1-2 days. Still haven’t received my order. Tracking just says order placed, not even been dispatched. I have emailed, instagrammed and messaged on whatnot and have just been ignored constantly. Will be going through the bank for a chargeback now. Absolutely appalling . Also deleting all my comments on instagram now

Further update: just cancelled my order, no response, no message, no email, just cancelled.

AVOID AVOID AVOID SCAMMERS

21 April 2026
Unprompted review
Rated 1 out of 5 stars

Order number 14829367 Michael myers…

Order number 14829367 Michael myers iron works model ordered in August 2025 . Not received and still on order awaiting details! no reply to emails chasing updates for months just ignored . No refund no nothing it’s really poor . Company should not be operating .

24 April 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy from here!

Had an item on pre-order that should have been fulfilled months ago. I attempted to contact them for an update on the order multiple times over the span of a month with no response. I am now attempting to get a refund through my bank but it seems unlikely.
DO NOT BUY FROM HERE!

24 April 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY - Paid for 2 items on pre-order in July 2025. They took my money and still not received them and they haven’t replied to numerous emails. Scam company, buy from a reputable site, not this one!!! Appears others are having the same problem.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Get your comic fix 😉

Well from start to finish fully enjoyable experience comics are at a great price . delivery 🚚 items wrapped up well and speedy delivery. Quality of the comics are top class .I will be buying again and again many thanks for making my hobby even more inclusive.

18 April 2026
Unprompted review
Rated 1 out of 5 stars

Despicable Company

I placed an order on the 13th of December 2025 and have not received my delivery despite sending numerous emails and completing the query forms on the site. It was not a pre-order so there is no reason that it should not have been delivered, other than this company is scamming customers. I would never recommend ordering from this company!

13 December 2025
Unprompted review
Rated 1 out of 5 stars

This company doesn’t even deserve 1…

This company doesn’t even deserve 1 star , avoid them at all costs they are absolute con artists they scam you out of your money i purchased several pre orders totalling around £650 i never received any items or replies from them ,PayPal couldn’t help as it was over 6 months,i took this matter to a small claims court through gov.com it cost me £60 but in. The end i got my full money back , so for others who have got an issue take them to small claims court to get your money back off these rob dogs , they are also selling through whatnot so i would avoid this company at all costs

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Funko Pop

Funko pop was bargain price packaging was excellent pop arrived quickly and in mint condition lovely sellers too thank you

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Whatnot Review

Very happy with the service when buying my products via whatnot and my items was well packaged and quickly shipped.

16 April 2026
Unprompted review
Rated 1 out of 5 stars

Do not order from this company

Do not order from this company. Ordered a plushie for my son for Christmas 2025 - product never arrived, no response to my multiple emails and requests for a refund. The worst customer service I have every encountered - they have stolen my money and are blatantly ignoring this fact!!!

15 April 2026
Unprompted review

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