Infinity Car Rental - Merida Airport Reviews 63

Great service. The booking, the pick up, the car return all good. Car in great conditions. I'd consider infinity for future rentals.

My experience was great! The lady at the airport, the young man that drove me from the airport to Infinity office near by and the lady at the counter were very nice to me and did their job real well. The car a rented was fine.

The car was quite dirty in the sense that it had been to the beach and there was sand in the interior; also somo of the engine warning lights were on all the time. The staff at the Mérida offcie were helpful and polite and I got a great del because of those details. The person that handed me the keys was really through with the explanation as to why the light were on. The car had no mechanical issues whatsoever and I do really appreciate the extra effort put into the deal.

The customer service was excellent, the car we rented was comfortable to drive, and it was our best option.

Excellent service, we rented the car quickly and they explained everything very well. We had no problems and had a great experience enjoying Mérida. We rented it at Mérida airport.

they didn't charged me random stuff like other companies and i had full coverage

Very polite and service oriented staff. Excellent attention to accommodate my possibilities.

Infinity has very fair pricing. Car was clean but too basic. Employees were courteous and attentive. I would use company again.

The staff at Infinity was very professional from my first inquiry until we returned the car. They were very clear about their pricing upfront and didn’t try to up-sell or sneak any other costs in there. The van was in excellent condition. I am very impressed by the service (at the Merida airport) and will definitely use them again!

LAID HANDS ON MY UNCLE!!!!
When we got there the car we had rented wasn’t available. We were 5 people waiting in the car and my uncle came too check up on us. He had the air condition running because we had a 8 month old baby in the car. The boss of the store was mad we had the ac running because we were using his gasoline so he laid hands on my uncle to get him away from the steering wheel. The owner turned off the ac and the car was standing right in the sun at 35 degrees with a baby inside l. They closed the door of the car so we couldn’t get out!!
Finally my father opened the door and let us out. They were starting to take out things out of the van because they needed it to pick up more people from the airport but they still hadn’t found a solution to us not having a car. We told them to get their hands off our personal belongings because they were taking them out off the car. Finally they let us borrow the car they had for picking people up in the airport because it was the only available car for us 7 people and a baby. They gave us a WET AND DIRTY CAR SEAT THAT WAS TO BIG for the baby.
When they wanted to get their van back after 2 days they gave us a car with ONLY 5 seats…..
Today when we were giving back the car we got they wanted to charge us more.
Charge us more for a van we never got, a dirty van and car, a dirty car seat for the baby and a car with only 5 seats.
Never have I ever gotten so bad service. And worst off all the owner was yelling at us and telling us we were in the wrong.
NEVER USE THIS FIRM

Cortesía amabilidad seguridad y confianza buen servicio.

Very easy to book, great prices, and personnel super kind and helpful!!!