Infinity Car Rental Reviews 

362
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, bilingual staff and professional team members who make the entire rental process smooth and efficient. People consistently appreciate the clean, reliable vehicles and mention that rental prices remain very affordable across various locations. However, some customers also noted unexpected extra expenses and high costs regarding third-party insurance options upon arrival. A few individuals additionally experienced minor vehicle issues, such as receiving automobiles with unexpected cosmetic damages or cleanliness concerns. These specific minority experiences demonstrate that occasional operational challenges still occurred despite the overwhelmingly general satisfaction.

What people talk about most

Service

Users describe positive interactions with service, highlighting the friendly staff and efficient airport... See more

Staff

Customers consistently note positive experiences with staff, describing them as friendly, helpful, and very... See more

Price

Customers had positive experiences with price, reporting that it is very easy and affordable with competitive... See more

Quality

Reviewers consistently report positive feedback about quality, noting that vehicles are generally reliable... See more

Product

People report positive experiences with product, noting that vehicles are generally reliable, clean, and in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It is important to note this: book directly with THEM or be aware that no car anywhere in the world is 10 dollars a day😊. I booked with capital one and it was just a hold and not the full price, whi... See more

Company replied

Rated 5 out of 5 stars

When I arrived at the airport I was immediately contacted through WhatsApp where the driver would meet me to take me to the nearby office to pick up my rental. The office was very kindly and my car... See more

Company replied

Rated 5 out of 5 stars

I was really impressed with the service from Infinity Car Rental at Tulum Airport. Two days before my trip, I was told the Jeep I had reserved wouldn’t be available. However, the team went above... See more

Company replied

Rated 5 out of 5 stars

The staff at Infinity was very professional from my first inquiry until we returned the car. They were very clear about their pricing upfront and didn’t try to up-sell or sneak any other costs in ther... See more

Company replied


Company details

  1. Car Rental Agency

About Infinity Car Rental

Written by the company

Infinity Car Rental is the best option for renting a car without hidden fees or insurance in Mexico.

Infinity Car Rental offers competitive prices and a variety of benefits, including discounts of up to 40%. Our team is available to help you with any questions or concerns you may have during the reservation process.

We want to make your experience with Infinity Car Rental as easy and enjoyable as possible. Contact us today to learn more about our services and take advantage of our great deals!

Reserve your car today and take advantage of our discounts!

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

362 reviews

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No recent history of asking for reviews

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4.6

All reviews

(362)

201 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Service was amazing

Service was amazing. They called me a few times ahead of time, even though they were having trouble reaching my cell number. They scheduled a ride for me to get picked up as soon as I landed. Amazing service from the drivers to the front desk. Will definitely use their services in the future.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

It’s the 3rd time I rented a car with…

It’s the 3rd time I rented a car with Infinity Car Rental.
It’s very easy and affordable.
Service is very good, people are very friendly and helpful.
I recommend Infinity Car Rental a lot.
The only thing to improve it’s the exit ramp.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Great Rental Experience

We had a great experience with our rental. Pickup at airport was great. Customer service from beginning to end was great. Car was just great too!

11 August 2026
Unprompted review
Infinity Car Rental logo

Reply from Infinity Car Rental

It’s great to read your comment, Theresa! We’re glad you enjoyed a modern car in perfect condition 🚙💨. At Infinity Car Rental, we constantly renew our fleet so you can travel in comfort and safety.

Rated 5 out of 5 stars

Painless when you are informed

It is important to note this: book directly with THEM or be aware that no car anywhere in the world is 10 dollars a day😊. I booked with capital one and it was just a hold and not the full price, which was completely different due to mandatory insurance. Once you know this, the process is super simple for both pick up and return. Service was wonderful with bilingual staff, and the SUV was clean, good on gas, and just great to have! I will definitely book through them again.

7 August 2026
Unprompted review
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Reply from Infinity Car Rental

Thank you very much for recommending us, Olga. At Infinity Car Rental, we work every day to exceed our customers' expectations. It will be a pleasure to welcome you back on your next trip! 🚗✨.

Rated 4 out of 5 stars

Infinity Car Rental Cancun delivered a…

Infinity Car Rental Cancun delivered a smooth experience. The car was clean and ready, and pickup was easy. Insurance options were pricey. I recommend to research insurance options before booking, or consider booking directly with Infinity.

26 July 2026
Unprompted review
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Reply from Infinity Car Rental

Thank you so much for your review, cosmi! We’re delighted to hear that your experience with Infinity Car Rental was excellent 🚗✨. We are committed to providing you with reliability, comfort, and safety on every trip. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Best price in town, responsive on WhatsApp

Rented cars from them on two different occasions. I checked several other spots and they had the best price both times. They're super friendly, helpful, and available on WhatsApp for any issues or incidents. One thing to know: they don't fill the gas tank, you simply return it at the same level you got it. There was a misunderstanding about water damage at one point, but after I raised it with them they withdrew the claim right away, so I'm happy with how they handled it

13 July 2026
Unprompted review
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Reply from Infinity Car Rental

Thank you so much for your feedback, Oscar. We're so glad to hear you enjoyed your new car and received excellent service 🚗✨. At Infinity Car Rental, we're committed to providing safe and reliable experiences. We hope to see you on your next trip!

Rated 5 out of 5 stars

I am very satisfied with the service

I am very satisfied with the service, both the pick up from the airport, to the car rental office was very good, the car was a different make than the one we rented, but it was fairly new and in very good condition.
It was my first rental in cancun with them and I will rent again, the company I used before had extremely long lines.

28 June 2026
Unprompted review
Infinity Car Rental logo

Reply from Infinity Car Rental

Thank you very much for your comment, Edwin. We are happy to hear that you enjoyed a new car and received excellent service 🚗✨. At Infinity Car Rental, we strive to provide safe and reliable experiences. We look forward to seeing you on your next trip!

Rated 4 out of 5 stars

Easy experience

Easy experience. Insurance options seemed a bit pricey, but staff was kind and professional. Located a ways away from the airport.

26 May 2026
Unprompted review
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Reply from Infinity Car Rental

Thank you so much for your review, Jose! We're so glad to hear your experience with Infinity Car Rental was excellent 🚗✨. Our commitment is to provide you with confidence, comfort, and safety on every trip. We hope to see you again soon!

Rated 5 out of 5 stars

Excelente customer service

27 May 2026
Unprompted review
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Reply from Infinity Car Rental

“Gracias por tus palabras, Jose. Nos encanta saber que nuestro equipo te atendió con amabilidad y profesionalismo 🙌. En Infinity Car Rental cuidamos cada detalle para que viajes sin preocupaciones.”

Rated 5 out of 5 stars

Excellent service

Excellent service! I rented a car for a week to visit different towns in Yucatan. From the moment I contacted this company for a quote until I returned the car, the service and assistance were excellent. Also, the rate I got was really competitive. The car was reliable and in good condition.

16 May 2026
Unprompted review
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Reply from Infinity Car Rental

Thank you so much for your review, Pao! We're so glad to hear your experience with Infinity Car Rental was excellent 🚗✨. Our commitment is to provide you with confidence, comfort, and safety on every trip. We hope to see you again soon!

Rated 5 out of 5 stars

Everything was so smooth and without…

Everything was so smooth and without any problem.

24 May 2026
Unprompted review
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Reply from Infinity Car Rental

Thank you so much for your feedback, Unal. We're so glad to hear you enjoyed your new car and received excellent service 🚗✨. At Infinity Car Rental, we're committed to providing safe and reliable experiences. We look forward to seeing you on your next trip!

Rated 5 out of 5 stars

Review

Everyone was super kind with us, The first car we got had a mechanical issue and they changed it for another car for the same cost, they are always in communication and the rent prices are acceptable based on the quaility.

24 May 2026
Unprompted review
Infinity Car Rental logo

Reply from Infinity Car Rental

“Thank you so much for your review, Sofia! We're so glad to hear your experience with Infinity Car Rental was excellent 🚗✨. Our commitment is to provide you with confidence, comfort, and safety on every trip. We hope to see you again soon!

Rated 5 out of 5 stars

Great service

Great service. The booking, the pick up, the car return all good. Car in great conditions. I'd consider infinity for future rentals.

7 May 2026
Unprompted review
Infinity Car Rental logo

Reply from Infinity Car Rental

“Thank you so much for your review, Leon! We're so glad to hear your experience with Infinity Car Rental was excellent 🚗✨. Our commitment is to provide you with confidence, comfort, and safety on every trip. We hope to see you again soon!

Rated 5 out of 5 stars

My experience was great

My experience was great! The lady at the airport, the young man that drove me from the airport to Infinity office near by and the lady at the counter were very nice to me and did their job real well. The car a rented was fine.

18 May 2026
Unprompted review
Infinity Car Rental logo

Reply from Infinity Car Rental

“Thank you so much for your review, Ricardo! We're so glad to hear your experience with Infinity Car Rental was excellent 🚗✨. Our commitment is to provide you with confidence, comfort, and safety on every trip. We hope to see you again soon!

Rated 4 out of 5 stars

Good option

The car was quite dirty in the sense that it had been to the beach and there was sand in the interior; also somo of the engine warning lights were on all the time. The staff at the Mérida offcie were helpful and polite and I got a great del because of those details. The person that handed me the keys was really through with the explanation as to why the light were on. The car had no mechanical issues whatsoever and I do really appreciate the extra effort put into the deal.

7 May 2026
Unprompted review
Infinity Car Rental logo

Reply from Infinity Car Rental

Thank you so much for your review, Jose! We sincerely apologize for the inconvenience regarding the cleaning and the dashboard warning lights. We've taken note of this to ensure our vehicles are always in perfect cosmetic and maintenance condition before each delivery. We're delighted to hear that the efforts of our team in Mérida and the detailed explanation provided you with peace of mind. Our commitment is precisely that: to offer you attentive, friendly, and transparent service at all times to guarantee your safety during your trip. We greatly appreciate your understanding and your recommendation. We look forward to welcoming you back soon for a five-star experience.

Rated 5 out of 5 stars

Great service

Great service, car was fine and the assistance was good on everything.

4 May 2026
Unprompted review
Infinity Car Rental logo

Reply from Infinity Car Rental

"Thank you so much for your review,Al art! We're so glad to hear you had a great experience with Infinity Car Rental 🚗✨. We're committed to providing you with confidence, comfort, and safety on every trip. We hope to see you again soon!"

Rated 5 out of 5 stars

This is the best car rental experience…

This is the best car rental experience I’ve had in a long time. The pick up and drop off were so easy. The car was ready for us. The staff was friendly. We had no issues at all!

20 April 2026
Unprompted review
Infinity Car Rental logo

Reply from Infinity Car Rental

It's great to read your comment, Kate! We're so glad you enjoyed a modern car in perfect condition 🚙💨. At Infinity Car Rental, we're constantly updating our fleet so you can travel comfortably and safely

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