It is important to note this: book directly with THEM or be aware that no car anywhere in the world is 10 dollars a day😊. I booked with capital one and it was just a hold and not the full price, whi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
Parque Logístico, SM 301 MZ 8 LT8 Bodega 33-A, 77536, Cancun, Mexico
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Luis Angel at the Tulum airport was very helpful and made the experience worth while! Thanks again, I will be sure to rent a car from them next time I travel to mexico.
Our experience was excellent. The car was in good condition, the price was reasonable, and the staff was excellent.
Service was amazing. They called me a few times ahead of time, even though they were having trouble reaching my cell number. They scheduled a ride for me to get picked up as soon as I landed. Amazing service from the drivers to the front desk. Will definitely use their services in the future.
It’s the 3rd time I rented a car with Infinity Car Rental.
It’s very easy and affordable.
Service is very good, people are very friendly and helpful.
I recommend Infinity Car Rental a lot.
The only thing to improve it’s the exit ramp.
They have pick up service and the cars are new and clean the guys will go the extra mile just to make sure you get the best deal out
We had a great experience with our rental. Pickup at airport was great. Customer service from beginning to end was great. Car was just great too!

Reply from Infinity Car Rental
It is important to note this: book directly with THEM or be aware that no car anywhere in the world is 10 dollars a day😊. I booked with capital one and it was just a hold and not the full price, which was completely different due to mandatory insurance. Once you know this, the process is super simple for both pick up and return. Service was wonderful with bilingual staff, and the SUV was clean, good on gas, and just great to have! I will definitely book through them again.

Reply from Infinity Car Rental
Infinity Car Rental Cancun delivered a smooth experience. The car was clean and ready, and pickup was easy. Insurance options were pricey. I recommend to research insurance options before booking, or consider booking directly with Infinity.

Reply from Infinity Car Rental
Rented cars from them on two different occasions. I checked several other spots and they had the best price both times. They're super friendly, helpful, and available on WhatsApp for any issues or incidents. One thing to know: they don't fill the gas tank, you simply return it at the same level you got it. There was a misunderstanding about water damage at one point, but after I raised it with them they withdrew the claim right away, so I'm happy with how they handled it

Reply from Infinity Car Rental
I am very satisfied with the service, both the pick up from the airport, to the car rental office was very good, the car was a different make than the one we rented, but it was fairly new and in very good condition.
It was my first rental in cancun with them and I will rent again, the company I used before had extremely long lines.

Reply from Infinity Car Rental
Easy experience. Insurance options seemed a bit pricey, but staff was kind and professional. Located a ways away from the airport.

Reply from Infinity Car Rental
Excellent service! I rented a car for a week to visit different towns in Yucatan. From the moment I contacted this company for a quote until I returned the car, the service and assistance were excellent. Also, the rate I got was really competitive. The car was reliable and in good condition.

Reply from Infinity Car Rental
Everything was so smooth and without any problem.

Reply from Infinity Car Rental
Everyone was super kind with us, The first car we got had a mechanical issue and they changed it for another car for the same cost, they are always in communication and the rent prices are acceptable based on the quaility.

Reply from Infinity Car Rental
Great service. The booking, the pick up, the car return all good. Car in great conditions. I'd consider infinity for future rentals.

Reply from Infinity Car Rental
My experience was great! The lady at the airport, the young man that drove me from the airport to Infinity office near by and the lady at the counter were very nice to me and did their job real well. The car a rented was fine.

Reply from Infinity Car Rental
The car was quite dirty in the sense that it had been to the beach and there was sand in the interior; also somo of the engine warning lights were on all the time. The staff at the Mérida offcie were helpful and polite and I got a great del because of those details. The person that handed me the keys was really through with the explanation as to why the light were on. The car had no mechanical issues whatsoever and I do really appreciate the extra effort put into the deal.

Reply from Infinity Car Rental
Great service, car was fine and the assistance was good on everything.

Reply from Infinity Car Rental
This is the best car rental experience I’ve had in a long time. The pick up and drop off were so easy. The car was ready for us. The staff was friendly. We had no issues at all!

Reply from Infinity Car Rental
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.