I have ordered the mont blanc explorer perfume and i must say i am amazed by how it smells alomst exactly to the original and the service is superb it was less than 12 hours after i orderd that i reci... See more
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Infinitely Special is my absolute go-to! I’ve been ordering from them for some time now and I’ve never been disappointed. The scents are incredibly close to the original perfumes, and I’m constantly g... See more
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I just have to share how infinitely special this brand truly is 💫 From the moment you receive your order, you can see the care and attention that goes into every detail. The packaging is alway... See more
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The package was beautifull. I really did not expect such beautifull packaging. The service was so quick. Thank you so much Infinitely Special. This was an honour doning business with you and I defin... See more
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Company details
Written by the company
Welcome to Infinitely Special! We are a premier online retailer offering a wide range of exquisite products to enhance your living spaces and embrace your unique style. Specialising in Soy Wax candles, wax melts, room mist, Reed diffusers, and designer-inspired perfumes, we curate an extraordinary collection to elevate your sensory experience. At Infinitely Special, we believe in the power of natural ingredients. That's why our Soy Wax candles are hand-poured with love, using only the finest quality soy wax and infused with captivating fragrances that will transport you to a world of serenity and tranquility. Our wax melts provide a convenient way to enjoy enchanting aromas throughout your home, while our room mist effortlessly revitalizes any space with a burst of freshness. Indulge in the sophisticated elegance of our Reed diffusers, which combine artistic design with carefully selected scents to create a lasting impression. For those seeking a touch of luxury, our collection of designer-inspired perfumes offers a wide range of captivating scents, meticulously crafted to match your discerning taste. Customer satisfaction is our top priority, and we take pride in providing exceptional products and excellent service. We invite you to explore our diverse range of offerings and discover the perfect products to enhance your personal sanctuary. Join our community of delighted customers and let Infinitely Special transform your space into a haven of elegance and refinement
Contact info
35 Letchworth Drive, 7441, Cape Town, South Africa
- 0735259777
- Info@infinitelyspecial.co.za
- infinitelyspecial.co.za
4.8
Excellent
292 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Infinitely Special
Hi Wayne 👋
Thank you for your wonderful feedback! We’re so pleased to hear you’re happy with both the quality of our products and the service you received. Looking forward to serving you again soon!
Warm regards,
Jonothan | Director, Infinitely Special
Reply from Infinitely Special
Hi Sadiqah,
Thank you so much for your support and for sharing your experience! We're so happy to hear you loved your candles and fragrance oil.
I’m really sorry to hear that one of the lids arrived broken. We completely understand how frustrating that can be. I checked our messages and unfortunately, we missed your Instagram message due to a high volume of inquiries—our sincere apologies for that!
I’d love to make this right for you. I’ll be sending you a replacement lid along with a little gift as a token of our appreciation. I’ve also sent you a message on WhatsApp to arrange this for you.
Thank you again for your support, and we truly appreciate your patience!
Best regards,
Jonothan
Infinitely Special
My order replacement
My order was not in good standard, but the CEO has rest assure me that it will be replaced, and indeed it was replaced in the same week. This is what you can call excellent service
3 March 2025
Reply from Infinitely Special
Thank you, Tracey! We truly appreciate your patience and the opportunity to make things right. At Infinitely Special, we always strive to provide excellent service, and we're glad we could turn your experience around. We look forward to serving you again! 💜✨
Reply from Infinitely Special
Hi Tebogo,
Thank you for your feedback! We’re glad to hear you’re happy with our service.
For reference, Infinitely Special’s turnaround time for order fulfillment is 1-3 working days, and our courier partners typically take 3-5 working days for delivery. However, we understand that delays can sometimes happen, and we truly appreciate your patience.
We’re grateful for your support and look forward to serving you again! 💜
Best regards,
Jonothan
Infinitely Special
Reply from Infinitely Special
Thank you, Eric! ⭐ We appreciate your kind words and are thrilled that you had an amazing experience with us. Looking forward to serving you again! 😊✨ #InfinitelySpecial
Excellent Service received
1 March 2025
Reply from Infinitely Special
Thank you, Khatija! 🌟 We're so happy you love our product! Enjoy, and we look forward to serving you again. 😊✨ #InfinitelySpecial
The packing of the goods is very nice i…
The packing of the goods is very nice i love it. The products is good quality. and the service is great...
Thank you xxx
18 February 2025
Reply from Infinitely Special
Thank you, Charlotte! 💖 We're so glad you love our packaging, quality, and service! Your support means the world to us. Enjoy your products! ✨😊 #InfinitelySpecial
Ordered 2x Cologne & 2x Perfume
Ordered 2x Cologne & 2x Perfume. All arrived safely in extremely neat packaging (Thumbs up on this). The quality is certainly the best ive had when trying out "aftermarket" colognes. Its sort of an oily base that really sticks to you and have long lasting effects! I will definitely be ordering again and only from you guys moving forward! Thank you!
28 February 2025
Unprompted review
Reply from Infinitely Special
Thank you so much for your amazing review, Andre! 🌟 We're thrilled to hear that you loved the quality, packaging, and long-lasting scent of our colognes and perfumes. Your support means the world to us, and we can't wait to send you more of your favorites in the future! Enjoy your fragrances, and see you again soon! 😊✨
– Jonothan & the Infinitely Special Team 💙 #InfinitelySpecial
I’m a regular buyer now
I’m a regular buyer now, because I just love the designer oils. they make my home smell divine 😊😊😊
11 February 2025
Reply from Infinitely Special
Thank you, Rosanna! 😊✨ We're so happy to hear that our designer oils make your home smell divine! Your support means everything to us, and we can't wait to keep bringing you more of what you love. Enjoy every scent! 💙🏡 #InfinitelySpecial
Lemon grass wax melts
My friend was so thrilled to receive the LemonGrass melts as a gift. Her and her partner love the way their house smells so fresh.
22 January 2025
Reply from Infinitely Special
Thank you, Susan! 😊💛 We're so glad to hear that your friend and her partner are loving the Lemongrass melts! Fresh, uplifting scents make all the difference in a home. 🌿✨ We appreciate your support and hope to keep delighting you with more amazing fragrances! 💙 #InfinitelySpecial
Reply from Infinitely Special
Hi Poloko,
Thank you for taking the time to leave us a review. We truly value your feedback. Your order, placed on 2 January 2024, fell within our festive season closure period, as indicated in the notice on our website. The notice informed clients that orders placed between 20 December and 5 January would be dispatched from 6 January onwards.
We sincerely apologise for any inconvenience this may have caused and appreciate your understanding during this time. Should you have any further concerns or queries, please don’t hesitate to reach out to us directly.
Warm regards,
Baby powder scent
That Baby powder scent is just perfect... This time around I bought both the diffuser and the Room and Linen spray... Perfection I tell you♥️👌🔥
2 January 2025
Reply from Infinitely Special
Thank you, Judith! 😊 We're so happy to hear that you're loving the Baby Powder scent in both the diffuser and Room & Linen Spray! Your support means the world to us. Enjoy the cozy freshness! ♥️✨
— Jonothan, Director | Infinitely Special
Amazing experience and product
The whole experience from ordering to getting my order was seamless. The place was easy to find and the owner was very friendly and nice. The products I bought are amazing. It’s worth the money. I use it all the time to destress. I will definitely be buying again.
19 December 2024
Reply from Infinitely Special
Dear Lesley-Anne,
Thank you so much for your glowing 5-star review! I’m thrilled to hear that your experience, from ordering to receiving your order, was seamless. It’s wonderful to know you found the products amazing and worth the investment.
Helping you destress is exactly what we aim for, and your kind words truly mean the world to me. I look forward to seeing you again soon and providing more products you’ll love!
Warm regards,
Jonothan
Director
Infinitely Special
Amazing Quality
Very good quality product that was packaged beautifully.
I also showed up to collect 2min prior to them opening which was quite early in the morning and was assisted quick and efficiently with a smile.
In the future I will DEFINITELY be purchasing my perfumes ONLY from Infinitely Special.
29 November 2024
Reply from Infinitely Special
Dear Tracy,
Thank you for your wonderful feedback! I’m so glad to hear you’re happy with the quality of our products and the packaging. It’s also great to know that your collection experience was quick, efficient, and friendly – even so early in the morning!
Your loyalty and kind words mean the world to us, and we’re honored to be your go-to for perfumes. We look forward to serving you again in the future!
Warm regards,
Jonothan
Director
Infinitely Special
Great Fragrances
Great, friendly & helpful service. Product packed securely. Quality lasting fragrance from what I bought. Lastly fragrances are reasonably priced, I'll definitely be making another purchase soon, Thank you so much to entire team at Infinitely Special!
14 November 2024
Reply from Infinitely Special
Thank you so much, Nick, for your wonderful 5-star review! 🌟 We’re thrilled to hear you enjoyed our friendly service, secure packaging, and the lasting quality of our fragrances. Your kind words about our pricing and your intention to return mean the world to us! 😊
The entire team at Infinitely Special deeply appreciates your support and looks forward to serving you again soon. If there’s ever anything you need, don’t hesitate to reach out. Thank you for being an amazing customer!
Warm regards,
The Infinitely Special Team
My second purchase and I am super happy…
My second purchase and I am super happy with the service and the quality of the products
12 November 2024
Reply from Infinitely Special
Thank you so much for your kind words, Julia! 🌟 We’re delighted to hear that your second purchase has left you just as happy as the first. Providing top-notch service and high-quality products is always our goal, and it’s wonderful to know we’ve met your expectations again. 😊
Your continued support means everything to us, and we look forward to serving you again soon. If you ever need assistance, don’t hesitate to reach out. Thank you for being such a valued part of the Infinitely Special family!
Warm regards,
The Infinitely Special Team
Absolutely brilliant service
Absolutely brilliant service. I ordered 2 perfumes and one of them came broken (I'm assuming it was bad packaging) I let them know and in less than a week not only was the broken perfume replaced, they sent an extra one too. The perfumes smell absolutely amazing, and are very long lasting too. I will definitely be ordering again.
29 October 2024
Reply from Infinitely Special
Thank you so much, Masego, for sharing your experience! 🌟 While we regret that one of your perfumes arrived broken, we’re so glad we could quickly resolve the issue to your satisfaction. Your kind words about our service, the quality of our fragrances, and their long-lasting scent mean the world to us! 😊
We truly appreciate your understanding and are thrilled to know you’ll be ordering from us again. If there’s ever anything else we can do for you, don’t hesitate to reach out. Thank you for being such a wonderful customer!
Warm regards,
The Infinitely Special Team
Well presented packaging
Well presented packaging, fast delivery , excellent product. FIVE STARS
29 October 2024
Reply from Infinitely Special
Thank you for the glowing review, Marlon! 🌟 We’re thrilled to hear you loved the packaging, fast delivery, and our product quality. Your five-star feedback truly makes our day! 😊
We can’t wait to serve you again soon. If there’s anything you need, feel free to reach out anytime. Thank you for choosing Infinitely Special!
Warm regards,
The Infinitely Special Team
Loved the communication
1 November 2024
Reply from Infinitely Special
Thank you so much, Chanda! 🌟 We're thrilled to hear you enjoyed the communication. Your feedback means a lot to us, and we're here anytime you need assistance. 😊
Jonothan
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