Industrial Injection - Fuel Shop Reviews 21

TrustScore 4 out of 5

4.0

South 700 West 1201, 84104 Salt Lake City, Utah, US


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Rated 5 out of 5 stars

One of the best in the industry in my opinion, alongside top notch customer service. I could not be happier with the injectors I ordered, will be coming back for more! I have no complaints

Rated 5 out of 5 stars

Had problems with a new set of injectors and they promptly fixed/replaced and took care of the problem no problems asked and won my first dyno event first round out! Keep rockin guys

Rated 3 out of 5 stars

Bought my injectors 2 years ago. One failed just before 2 year mark. I bought another to get my truck up and running. Thought I would get full credit based on my phone call to initiate a warranty reim... See more

Rated 5 out of 5 stars

Bad ass sticker and beer kuzzie. Not to mention how fast I recived my parts. Will definitely be shopping here from now on .


Company details

  1. Auto Parts Store
  2. Auto Parts Manufacturer
  3. Car Accessories Store
  4. Diesel Engine Repair Service

Written by the company

Industrial Injection is a family operated business, founded by the late Brady Williams in 1985. We are the leading distributor, supplier and remanufacturer of diesel fuel systems, turbochargers, and engines. We carry the top diesel brands for On/Off highway, industrial, marine, automotive, and agricultrual applications. Our experience in fuel injection, turbocharger, & engine components is unmatched. Industrial Injection will always deliver the best products for your light, medium, & heavy duty diesel. Industrial Injection specializes in the design and manufacture of diesel fuel injection systems, turbochargers, and other related products. We offer a wide range of products for various diesel engines, including those used in passenger cars, trucks, and industrial & agricultural equipment. Industrial Injection also offers fuel injectors, fuel pumps, fuel delivery systems, turbochargers, and engines. We also offer performance upgrades and modifications for diesel engines, such as high-flow fuel injectors or fuel pump kits. In addition to designing and manufacturing these products, we provide services such as fuel system repair and maintenance, engine rebuilding, and general pick-up truck maintenance. We also provide technical support and assistance to customers who use our products.


Contact info

  • South 700 West 1201, 84104, Salt Lake City, Utah, United States

  • 800-955-0476

4.0

Great

TrustScore 4 out of 5

21 reviews

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1-star

Replied to 85% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

shopy said Item was delivered when it…

shopy said Item was delivered when it wasn't, called industrial injection multiple times to find out why it hadnt shipped, employees said they would find out and get back to me and never did so i ended up calling 4 times before they found where it was and shipped the item. item arrived 2 weeks late after i told a customer his vehicle would be ready 2 fridays earlier. shit service

16 March 2026
Industrial Injection - Fuel Shop logo

Reply from Industrial Injection - Fuel Shop

Hello Andrew, We sent you an email the day you ordered it notifying you of a lead time to build the turbo. The lead time we estimated did take a little longer than expected and we apologize for that. We do not know why Shopify sent you a shipping confirmation but we will look into that issue for future orders. We shipped the product the day it was completed and sent you a notification with tracking that day as well. We apologize for the delay but we did communicate with you the day it was ordered letting you know if a lead time.

Rated 3 out of 5 stars

Claim denial.

Great experience with the salesman. Very helpful. But think denial of my claim wasn't fair. I had sent the injectors in for the same problem before. This time I was informed basically the same thing happen think it was a failure of the armature on 2 injectors this time. but said my fuel was contaminated this time. Although I fuel up at the same place as before. May happen again try to trust that the right thing is done.

14 July 2025
Rated 3 out of 5 stars

Bought a new Borg Warner turbo

Bought a new Borg Warner turbo. It shipped with a new turbo in the box but no Paperwork of any kind or gaskets. This seems weird for a major purchase like a new turbo but It’s the first time so I don’t know what is normal.

17 April 2025
Industrial Injection - Fuel Shop logo

Reply from Industrial Injection - Fuel Shop

Hello Stuart, Thank you for your purchase. I apologize but Borg Warner does not send these "box" turbos with gaskets for what ever reason. We have this note in our description as well. Please give our team a call and we will send you some gaskets to get you taken care of. 800-955-0476

Rated 1 out of 5 stars

Customer service not knowledgeable on…

Customer service not knowledgeable on the products that they sell, only a select few know in depth. Tried selling me an elbow for a turbocharger which I told them I had already but they insisted theirs was the correct one I needed. Also would not give a full refund for a turbocharger which was made with poor quality as they “all come that way”

13 March 2025
Industrial Injection - Fuel Shop logo

Reply from Industrial Injection - Fuel Shop

Hello Albert, you purchased a BorgWarner turbo online before ever contacting us. After you received it you had troubles installing it and then decided to call us. The turbo you purchased 99% of the time requires the cast elbow we recommended for your application. For your year truck we sell it with the elbow. You decided to buy the "box" OE BorgWarner turbo. You are the 1% that has the correct elbow from factory. Our support team went above and beyond to take measurements and pictures of our elbow to the one you have to verify you had the correct elbow from factory and it would work for your application. As for the casting imperfections we apologize you were unsatisfied with the OE BorgWarner casting but I can assure you all castings have minor visual imperfections. These imperfections have no adverse effects to the quality, reliability or performance of the turbo. We even offered to do an exchange and to find you a better looking casting to suit your needs. After you refused you wanted to send the turbo back as a new return. You decided you didn't want to run the turbo anymore because of its "looks". When you send a product back as a new return we have to inspect it as well as re box it to make sure it is in new condition for the next customer. For these reasons we charge a restocking fee.

Rated 3 out of 5 stars

Bought my D/Fly injectors 2 years ago

Bought my injectors 2 years ago. One failed just before 2 year mark. I bought another to get my truck up and running. Thought I would get full credit based on my phone call to initiate a warranty reimbursement - but found out the D/FLY apparently only has a one year guarantee. Kind of messed me up on the finances as I also bought a stage one turbo. I had expected my $300 plus $125 core back. I ordered the turbo expecting the credit I was told I would get. Not mad, but disappointed.

17 February 2025
Rated 5 out of 5 stars

Quality customer service

Had problems with a new set of injectors and they promptly fixed/replaced and took care of the problem no problems asked and won my first dyno event first round out! Keep rockin guys

4 November 2024

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