Indochino Reviews 

The suit was a fair price and the service was great! Victoria was very personable and made sure that my partner felt listened to, and that their own personal style was part of the suit. It was our first time shopping for a suit, and Victoria had a lot of great information and tips to give us. Overall it was a great experience and I would recommend it to others!

Anna helped us. She was great by listening before answering and led us through the entire process calmly yet efficiently. We developed a comfortable rapport and even bantered back and forth.
Hard to believe the entire process costs near the same as an off the rack suit at other places. Very much worth the time and money.
The final fitting was with Alan and was less than ten minutes. Alan was also easy to work with.
Advice: set up an account online and follow the process for all the options you will have to choose. This makes the fitting much easier and and quicker even if you change your mind on some options.
Thanks.

They were careful with each detail. Friendly atmosphere. Knowledgeable of their craft. I was at the Dallas store close to downtown. If you want to try your first suit give them a try.

Friendly staff and provided good service while getting my new suit ordered.

Mondia was amazing. She helped me pick the best style and fit and explained all the customizations with incredible patience. Abe made me feel comfortable and heard in all aspects of what I wanted for my suit

I got my suit and the measurements are completely off! It's so bad that not even my tailor can fix it! It's definitely overpriced because the quality is pretty low and also the customer service is poorly! Now I don't know what to do! I just want my money back because that's fraud what they did

Every few years I try Indochino again, and each time I am disappointed. In my most recent experience, I bought and fully paid for a tuxedo, in their showroom, and received notification that it have moved to production, was non-refundable, etc. Then the showroom called to say they needed another $144 for “extra charges”. At this point I have choice but to pay, but I will never come back.

The staff took great care to explain and assist in the many detailed choices. Beautiful women’s fabrics. Can’t wait to try the two suits I purchased.

I wanted to recognize Reteka and Jose for the exceptional service they provided. From start to finish, their attention to detail and commitment to ensuring the perfect fit for my suit went above and beyond any expectations. They didn’t miss a single detail, and their expertise and dedication made me feel like a million bucks.

Knowing that they were focused on getting everything just right was truly impressive. It’s clear they take immense pride in their work, and their efforts left a lasting impression. Please pass along my sincere thanks—this kind of service sets a high bar and reflects incredibly well on the brand.

The entire experience was smooth and effortless! Reteka was phenomenal and had the wisdom and experience to know I had had enough shopping. Already have my next 2 suits picked out. Again, Reteka, thank you for your expertise.

BUYER BEWARE – Indochino is an absolute disaster. They have no clue what they’re doing, and it shows in every aspect of their operation. After wasting over two hours of my time with so-called “precision” measurements, I received what can only be described as a complete joke of a suit. It was, without a doubt, the cheapest, most poorly made suit I’ve ever seen—arriving wrinkled, with sleeves and lapels that were embarrassingly uneven. The jacket was so tight, there’s no way it could have been made to my measurements. Their entire “custom” process is a sham, and their lack of customer service makes that abundantly clear.

Even if the custom suit had fit properly, it would still be the worst-quality suit I’ve ever seen. The fabric on both the jacket and shirt is so thin it’s practically see-through. It’s hard to imagine anyone considering this acceptable.

The dress shirt was even worse, thin, cheap, with sloppy, uneven stitching. It looked like it came straight from the discount bin at a bargain store. "Pathetic" doesn’t even begin to describe the quality.

Indochino might be fine for someone who doesn’t care about their appearance or has never owned a suit before, but for anyone with basic standards, this experience is nothing short of a disaster.
The customer service from both Indochino and Nordstrom was completely useless. Neither took responsibility, forcing me to dispute the charge myself. Nordstrom even had the audacity to claim that a “custom” suit couldn’t have fitting issues and insisted I never attempted a return.

If you value your time, money, or appearance, avoid Indochino like the plague. They deserve every bit of this review. Nordstrom has also lost my business and should be embarrassed to be associated with such poor quality and abysmal customer service..

Great experience overall. Nice store, personalized one-on-one selection process with a staff member. Tons of options for the suit and pieces of the suit. Lots of customizations. Easy tailoring. Expert service. Highly recommend!

Kadence Baker was a terrific sales associate. He was attentive and wanted to make sure I got exactly the suit I needed. I’m not sure I would’ve purchased today had he not been so friendly and outgoing when I walked in the store. A great asset to your company.

Meagan was a sweetheart and made the entire experience quite pleasant.

Great help, employee knew exactly how to match my suit with the swatch my wife gave for our wedding. I am coming back.

Soma is amazing super patient and attentive to detail

They were extremely professional and helpful...I appreciated the great service, and attention to detail...

Phillip was awesome. Knew what I needed, helped pick out some versatile colors & made the experience enjoyable overall. Great custom suit pricing and extensive measuring process to help nail down the look.

Indochino is completely frustrating! Their initial process, which began 08/17/24, is streamlined and client friendly, which I now believe is just to get your money. I had two suits made, after being fitted, and making specific mention of my displeasure with shoulder divots. They fit you and do whatever they want with the suit construction. Buyers beware, you might as well purchase an off the rack suit and having necessary adjustments, as when I received the suits, both jackets had shoulder divots, it fit too tight, the pants were tailored for someone following trends and fads, they were too short. I had to call the store to have any correspondence and again to check on the progress, after the person that helped me said my suits would be done on the Monday following the Friday I had to return to the store for another fitting. They're super disorganized! Save yourself the headaches! I'll never give them my business again!