Indochino Reviews 

They have a little blurb on their website. No returns. Got it. Or do I? Then they walk it back back a little, muddy the water:

"If there is an issue with your garments, please let us know within 10 days of receiving your order.
* If a return is given, it is at the sole discretion of INDOCHINO and will be reimbursed in the form of an INDOCHINO Gift Card."

Anyway, I got something that looked like it came off a rack, tumbled along a highway and was picked up and later discarded by a clown riding a bicycle. Crumpled seams, cheap wool, frayed stitching.

So I send a nice kind email. "Hey, I hate this thing, how about a gift card, pretty please? Promise I'll buy a better suit (or I wouldn't be writing!)"

Answer: stuff sometimes gets wrinkled. No suit for you! (Not a direct quote)

Tighten up your return policy or improve what you send out. Because personally I think it is penny wise and pound foolish.

PS: this was a "premium" suit. Not a fan of the ol' "the definition of x is...", but what the hell: I googled the word.

PREMIUM definition: 1. an amount that is more than usual (definitely true!)

Adj.: having or reflecting superior quality or value. (Definitely not a premium suit!)

I'm not wealthy and neither are you if you're considering Indochino. So save yourself and go to department store and buy simple Peter Millar suit for about the same price and you won't look as poor and rumpled as I do. Thanks Indo!

Rob was great. Got me all dialed in for my wedding.

The suit design and purchasing experience was exceptional. Thank you Leah!

Extremely comfortable place with helpful staff to help guide through the whole
Process.

Fantastic experience! Ethan was knowledgeable and professional and easy to work with .

Jessica at the Lennox Mall, GA location was great. She made the entire custom suit experience enjoyable and she was top notch. Customer service skills were excellent and a true people person. Hoping the shipping and alterations go just as smooth. If so, I will be back for more suits. Thanks Jessica.

I recently had the pleasure of using Indochino’s services to order custom-made clothes, and my experience has been exceptional. Although I am still waiting to receive the clothes, the entire process has been impressive. From the welcoming atmosphere in the showroom to the knowledgeable and professional guidance from my style guide, James, every step was enjoyable and informative. The thorough measurement process and variety of customization options allowed me to create garments that truly reflect my personal style. While I eagerly await the final products, I highly recommend Indochino to anyone seeking high-quality, custom-made clothing.

Fergie at the Manhasset location was an absolute delight!! We were looking for a suit for our upcoming wedding and she made the process effortless. The fabric choices were gorgeous! Looking forward to many more custom suits from Indochine and working with Fergie in the future as well

good service to get custom-fit suits at a reasonable price. The showrooms have a wide variety of fabrics and colours for you to choose from, and the customization options are great for creating a unique fit.

Rob was fantastic to work with. Very thorough, explained everything, made sure everything was perfect. Was a great experience overall. I’d recommend anyone looking for a new suit try INDOCHINO.

It's a bit like flying Spirit Airlines--most of the time you get where you are going, but not always. Today I had a 3 pm appointment. I arrived at 2:55 and both salespeople were busy. I checked in and they said it will just be "a few minutes." They then ignored me for a half hour. I got up to check on my status, and they offered me a 4:00 pm appointment, which did not work for me. So, going there was a waste of time. Like Spirit Airlines, they don't honor their commitments.

Talk about bottom of the barrel. This company has been on a steady decline for the past 5 years. My local Indochino got rid of every employee that actually knew what they were doing. This new batch must have been poached from McDonald’s, they are immature, rude and have no idea what they are doing. Good luck if you dare step foot in Indochino.

Rob is very knowledgeable

Friendly and patient staff. They were extremely helpful every step of the way.

Miracle at Toronto King Street was awesome - lots of tips and gave me everything I needed to build a perfect suit.

Loved the process at indochino. It was so detailed oriented and still felt easy. I’m so happy with my selection and super grateful for Victoria for helping me.

I had never been to Indochino before. Working with Kyle on selecting my suit and getting fitted right was a real good experience. He is very professional, knowledgeable, super helpful and I'd highly recommend requesting him to assist!

My experience was great because of the staff that assisted me through it. Her name was siva or seeva (not sure how to spell it).

However she was extremely professional, very kind and knowledgeable.