Indigo Luxury Hospitality Reviews 

1
•
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Serviced Accommodation
  2. also in
  3. Holiday Accommodation Service

Written by the company

Indigo Luxury Hospitality operates premium managed homes in London for families, groups, corporate guests, relocations and extended stays. Founded and led by Serge Nguélé, Indigo manages and prepares its homes directly and remains accountable throughout each stay. Our current portfolio includes The Carlton House, a five-bedroom residence in Wembley, and The Shepherd’s Bush House in W12. Personally prepared. Personally welcomed. Personally accountable. Care Before Profit. Always.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1 review

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(1)

1 review in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Couldn’t recommend more

A beautiful home with all the required amenities. The host was incredibly responsive and attentive to all our needs. Any issues were fixed essentially instantly which made the stay very enjoyable.

28 September 2026
Unprompted review
Indigo Luxury Hospitality logo

Reply from Indigo Luxury Hospitality

Thank you so much, Dr Osasere, for taking the time to share your experience. It was a genuine pleasure hosting you and your friends, and I’m delighted that you enjoyed the home and felt well looked after throughout your stay. You would all be very welcome again.

Warm regards,
Serge
Indigo Luxury Hospitality

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look