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Incense Man Reviews 

143
•
TrustScore 5 out of 5

4.8

Incense Supplier
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Review summary

Created with AI, based on recent reviews

Looking at 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the top quality of the products, with many highlighting the excellent range and variety available. The delivery service is frequently mentioned as prompt and efficient, with orders arriving swiftly and on time. People appreciate the superb service, noting the friendly, helpful, and professional approach of the staff. However, some customers also noted issues with certain products not staying lit or arriving damp, rendering them ineffective. A few other people also felt that packaging could be improved, as some items arrived squashed due to insufficient padding.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the exceptional quality and... See more

Quality

Consumers find quality to be positive, consistently praising the exceptional quality of products, including... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the fast and prompt delivery times,... See more

Service

Customers consistently report positive experiences with the service, highlighting its promptness and... See more

Order

Customers consistently note positive experiences with order, praising the promptness in sending out orders,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had never ordered anything on line but was desperate for these incense sticks so took chance. I was overwhelmed by quick response, every stage being notified about order. I emailed with concerns on... See more

Rated 5 out of 5 stars

My favourite incense is from here. I've stayed with this company for more than a decade, on a different owner now, sh'es lovely.. no need for me to move or buy anywhere else, her range is brilliant, m... See more

Rated 5 out of 5 stars

I have happily used Incense Man for many years, during which time it has changed hands. My orders arrive in a timely manner, products are top quality, issues are sorted (one minor technical one and a... See more

Rated 5 out of 5 stars

On requesting out of stock item, business owner ordered promptly. I received an email advising it was back in stock offering for one to be held especially for me until I purchased it. Really lovely cu... See more

Company details

  1. Incense Supplier
  2. Gift Shop

Written by the company

Incense Man is your go-to destination for high-quality incense products, offering an exceptional selection to elevate your home, meditation, and relaxation experiences. With a deep passion for aromatherapy and spiritual wellness, Incense Man provides an extensive range of premium incense sticks, cones, resins, and burners sourced from trusted suppliers worldwide. Whether you're seeking traditional fragrances like sandalwood and frankincense or exotic blends to awaken the senses, this trusted retailer ensures that every product meets the highest standards of authenticity and purity. Customers consistently praise Incense Man for its outstanding service, fast delivery, and commitment to quality. The easy-to-navigate website makes shopping seamless, allowing you to find the perfect incense to suit your mood and environment. The brand’s dedication to customer satisfaction is evident through its prompt responses and attentive support, ensuring every order arrives with care. Incense Man stands out for its competitive pricing without compromising quality, making luxurious fragrances accessible to all. Whether you're a seasoned incense lover or new to aromatic experiences, this reputable store guides you toward finding the ideal scents to create tranquility in your space. Their exceptional range, reliability, and passion for incense make Incense Man a must-visit destination for anyone looking to enhance their sensory journey. Shop confidently at Incense Man, where fragrance and quality meet. Discover your perfect scent today and transform your surroundings into an oasis of relaxation and serenity. #IncenseMan #Aromatherapy #QualityFragrance #SpiritualWellness #Relaxation

Contact info

4.8

Excellent

TrustScore 5 out of 5

143 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(143)

105 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

A longtime customer writes....

I have been ordering from Incense Man for many years now
and shall continue to do so for the choice available, their customer service (I enjoy the emails and news contained within, very much)
and no hassle ordering

27 January 2026
Rated 5 out of 5 stars

Excellent company, never disappointed

Ive been buying from Incense Man for years. Fantastic quality incense and other items. Tried some new fragrances this time and also ordered some White Sage for a friend. I loved The Mother's India Fragrance Oude and the Dehn Al Oude. Ive got some Egyptian Musk to tty but I am sure I wont be disappojnted.
Thank you.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Would highly recommend

I was just introduced to Incense Man after buying from their sister site. I bought a few bits & the quality of the incense is fantastic. The cones lasted way longer than I expected & the scent was gorgeous. I also bought an incense holder which was slightly damaged however the customer service regarding this was second to none & I was really pleased how it was resolved. My chakra bracelet was beautiful & very well made. I would highly recommend Incense Man

18 January 2026
Rated 4 out of 5 stars

Careful wrapping for posting !

It was good to receive an email about part of the order holding things up…as I was wondering what was going on!

When the parcel arrived one or two things had been squashed as there wasn’t enough PADDING in the wrapping . That’s important. Luckily the squashed things were for me and not for presents. Needs more care!
Otherwise very happy with descriptions and especially of semi precious stones and their qualities.

P

9 December 2025

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