Internap Reviews 7

We cancelled services in October of 2022 and they continue to bill us and send notices of different amounts due. I have replied to their billing department that sent the emails and no response. This company is fraudulent and will not accept cancelling for any reason.

Stay away from Inap. We were a client for several years but stopped our business in winter 2022. However, Inap continue to charge us for parts of the service even though we have canceled service several times. Several attempts to contact via Inblue service platform and direct emails are ignored.

We have a large credit balance due to Inap previously overcharging us. Now they simply ignore our emails and eat away from the credit balance instead of refunding.

The portal even shows we no longer have any services enabled. That does not stop them from billling.

You will get zero customer support. Tickets remain unanswered as do emails.

We have been with INAP for 6 years and have co-located racks at their Atlanta and Dallas Data Centers.

They did have two or three unplanned outages due to DDoS Attacks/Infrastructure failures early on, but services have been smooth for the last two or three years.

Their support is just "ok", their billing team is pretty awful, they never respond to billing issues or to be more precise, the ability to successfully use their portal to make payments to our account.

Overall, we are satisfied with their colocation services, but they are expensive. Although, I would not go out of my way to recommend them, I wouldn't discourage anyone from signing on with them.

Service has gone downhill. Would not recommend. We were a client for 12 years with SingleHop (now INAP). They weren't happy we were leaving and their billing team stopped responding to us. Despite multiple requests not to, they charged our credit card for another renewal. Thankfully Amex was able to return our money and we're now with another provider.

Inap let's scammers use it's services including hosting viruses. If you complain they forward your details onto the scammers.

Click4Corp more them 3 years ago
The worse company ever dealt with, used to have more than 6 servers and slowly we have to move them, it took us more than 3 weeks, all that time we have to suffer when we call the support to get it done, billing is a different story, we have to pay more than $1200 so they can close the account, it took them from Jan 15 until March 5 to get back to us to say yes no contract and it's of the cancel and during that time they have been charging us

Who knows about this group, other than it's fairly easy to find out that Internap Corporation (INAP on NASDAQ) manage a collection of massive IT / Data Centres scattered throughout North America, parts of Europe and Asia. What's odd about them is how invisible yet huge they are, like the elephant in many rooms that no-one sees.

They have acquired the formerly independent web hosting group based in Montreal known as iWeb, they apparently (again, this isn't very well-known) lease server space to A2hosting.co.uk, GreenGeeks.com and even (perish the thought) GoDaddy.

Why does this matter? On one hand, it doesn't and there's no need to re-invent data centres that already exist. On the other hand, if you accept that some of these big corporations hold more cards relevant to real change, then those who work with inap.com have more clout with them than we do about what inap.com does with their green credentials (how soon they snap to with implementing much-needed changes, given that their shareholders want to see dividends).

It's still a very convoluted, wild-west sort of interweb out there. Many internet hosting providers offer their customers a mixed bag in the year 2019. This data centre facilitator could be planning big changes in how they manage and expand the use of renewable energy for their servers. Or, they may not be doing this.

Either way, if you have a website and you care about the environment, this is one of many invisible companies whose activities and policies need to be more visible to all of us.