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IN GSM TEAM Reviews 13

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TrustScore 2 out of 5

2.0

Cell Phone Store
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Company details

  1. Cell Phone Store

Written by the company

At IN-GSM, we offer a wide range of professional mobile services, Our team is dedicated to providing fast, secure, and reliable solutions for leading mobile brands such as Apple, Samsung, Xiaomi, Huawei, and more. We pride ourselves on utilizing the latest technology and tools to ensure the best possible service for our clients.

Contact info

2.0

Poor

TrustScore 2 out of 5

13 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Stay away from this website it’s a scam

Stay away from this website it’s a scam

Hello, I’m sending you this message to let you know that one of your client called Adil Zarouali from Morocco city of Tanger,and he works with gsm server, I’ve paid him $200 to remove an icloud from iPhone 15 pro max official and the server has rejected it twice and when i asked him to refund me the money he blocked me from his WhatsApp and don’t reply to my messages anymore and I’ve been chasing him for a refund for 4 months and still hasn’t refund me nothing so I’m just letting everyone know to be aware of this people because they will never send you a refund if your phone doesn’t unlock and I have all the proof and evidence of the scammer guy

18 November 2025
Unprompted review
Rated 1 out of 5 stars

I am not speaking here on behalf of any…

I am not speaking here on behalf of any competitor..and I am not speaking out of nowhere because I suffered with your platform and I am still suffering until now..and my phone is iPhone 12 Pro..it was clean..and now almost a year of delay and now you are saying 40 days of delay what is this nonsense? We are happy to work with you transparently and seriously but you are very slow and do not unlock all phones and as I told you before my phone was clean and has not been unlocked until now..and I contacted you directly but unfortunately you did not provide any solution and you are satisfied with words like what I said..for the record I am not seeking to tarnish your reputation and if I really wanted to do so..I would have recorded one video for you on my channel which has a million and a half followers..but I want the services to be done at a high level and to be fast and on time..thank you

5 December 2024
Unprompted review
Rated 1 out of 5 stars

Service response is very slow

Service response is very slow, no customer service for complaints, only useless telegram bots. my money is stuck for more than $100 in IN GSM. may Allah give them guidance

13 May 2025
Unprompted review
IN GSM TEAM logo

Reply from IN GSM TEAM

Dear Fhake Owner,

Thank you for sharing your feedback.

We sincerely apologize if you’ve experienced delays or frustration. While we strive to maintain a fast and reliable service, some services — especially final iPhone unlocks — may take longer due to external provider delays, which are beyond our control.

Regarding customer support, we currently use Telegram bots to help streamline communication, but we also provide direct human assistance through ticket systems or support channels linked on our website. If you haven’t received proper help, we invite you to send us your order ID and issue details, and we will look into it immediately.

Please be assured, your funds are not lost — every pending order is either processed or refunded if not delivered as promised.

We welcome constructive criticism, and we’re always working to improve. May Allah indeed guide us all — in service, ethics, and accountability.

Best regards,

Rated 1 out of 5 stars

Using useless Boot as Customer Support

In-GSM Using useless Boot as Customer Support only makes customers disappointed, slow response, unclear solutions, used to be good but now very disappointing

23 May 2025
Unprompted review
IN GSM TEAM logo

Reply from IN GSM TEAM

Dear Owner Pradana,

Thank you for your feedback.

We understand your frustration and would like to clarify an important point: our Telegram bot is not fully automated — it is a gateway to human support, designed to ensure transparency and credibility. Every conversation is archived and cannot be deleted, which protects both the customer and our team in the long term.

This system helps us track all issues accurately and maintain service accountability. You're welcome to communicate with us there at any time, and our support staff will respond to assist you directly.

We appreciate your patience and are continuously working to improve your experience.

Best regards,

Rated 1 out of 5 stars

Iphone services bad!!!?

Iphone services bad!!!?? Why ?!!!
All iPhone services are bad and unreliable. Is it reasonable to unlock an iPhone without a network? This undermines the credibility of the server. Unlock the iPhone completely or lock it completely. Samsung's services are somewhat acceptable.

7 April 2025
Unprompted review
IN GSM TEAM logo

Reply from IN GSM TEAM

Dear Mastermind,

Thank you for your feedback.

We offer over 500 iPhone-related services, including a variety of options to suit different needs. These include:

Open Menu services

Full (Final) Removal

Passcode removal

Bypass services (both with and without network)

It’s important to choose the service that best matches your specific requirement. For example, our iRemoval PRO service provides bypass without network — it is fast but has certain limitations.

If this does not meet your expectations, we recommend using the Final Removal service, which offers a permanent solution, though it takes up to 40 days.

We always aim to provide transparency and a wide range of solutions so users can decide what works best for them.

Best regards,

Rated 1 out of 5 stars

Legitimate scam

After a successful adding $3 funds. They ate it and doesn't reflect on my account. This website is a scam.

28 April 2025
Unprompted review
IN GSM TEAM logo

Reply from IN GSM TEAM

Hello Wisya,
We’re sorry you feel this way, but we want to assure you that our website is not a scam, and we’re proud to have served thousands of customers over the years.

🔹 Regarding the $3 fund you added:
In some cases, the balance might not reflect immediately due to simple issues such as incomplete payment, incorrect amount entered (as shown by the bot), or missing payment notes.

🔹 We kindly ask all customers facing such issues to contact our support team with the transaction ID or a screenshot of the payment, and we will verify and resolve the issue promptly.

We are here to help, and we hope you’ll give us the chance to fix the problem rather than judging too quickly.
Please reach out so we can prove our credibility to you personally.

Thank you for your understanding,
IN-GSM Team

Rated 1 out of 5 stars

Scam

Scam

They remote service are real bad and rude they take the money and refuse to refund

12 March 2025
Unprompted review
IN GSM TEAM logo

Reply from IN GSM TEAM

Hello bigii biggi,
We’re sorry to hear about your experience, but we’d like to clarify an important point:

🔹 If any order is rejected, the amount is automatically refunded to your wallet on our platform.
You can always check your wallet history to see:

All purchase transactions

Rejected requests

Exact amounts before and after each transaction

🔹 As for our remote service team, we do not tolerate rude behavior from either side, and we are always ready to assist respectfully and professionally.

Please reach out to our support team so we can check your specific case and assist you further.

Thank you for your understanding,
IN-GSM Team

Rated 1 out of 5 stars

Just a SCAM

Just a SCAM

I've bought a service to unlock my Xiaomi Phone. and first no mention that CN devices aren't supported. asked the support if they could unlock my device BEFORE buying and they said : "Yes"

So I bought the service and next day : request canceled and funds are on the website LOCKED

I asked for a refund on my wallet as they didn't respected their part of the contract but they refuse to do so.

Results : -140$ for me

Don't ever trust them.

EDIT :

I've read the answer of the service.

No it's not mentioned in the TOS or on the product page that CN devices aren't supported and even if it was the case your customer support shouldn't have answered me that it could unlock a device that's only CN for now (so it it was a mistake that's from your end)

So yes I have 140$ on the website but for what ? There's literally nothing that I could use. so for me that's exactly like it's lost.

I agreed to your terms, yes, but you didn't fulfilled your contract and that's your fault.

And that's also weird that for SOME REASONS my account isn't accessible since I published my review. Not like you're FAIR !!!

27 January 2025
Unprompted review
IN GSM TEAM logo

Reply from IN GSM TEAM

Hello Eseg,

We’re sorry to hear that you’re dissatisfied with your experience. Please allow us to clarify: unlocking services for Chinese (CN) devices are not supported, and this is mentioned in our Terms of Service. We always strive to provide clear information, but we apologize if there was any misunderstanding.

After reviewing your request, it was determined that it did not meet the service requirements. As a result, your request was canceled, and the $140 was credited to your wallet on our website. This amount can be used toward any of the 5,000+ services we offer.

Regarding refunds, please note that they are processed exclusively within our platform, as outlined in the Terms of Service you agreed to upon registration. You can review our full policy here: Terms of Service https://in-gsm.com/pages/toc.

We respect your right to share your experience and feedback, and our goal is always to provide the best possible service to our customers. If you have any further questions or require assistance, please don’t hesitate to contact our support team.

Thank you for your understanding,
The IN-GSM Team

Rated 1 out of 5 stars

SCAM !!!!!!

You need to add fund to place an order, after placing the orders, and the services not clear, and if you place an order you will be accused that you placed the wrong service and you can't ask for refund, in the best case the order will be rejected and disposed the refund in to your wallet on the website, the support is the worst team i have deal with, all what they can do is send you a url from the website!!!!!
so it 100% scam, stay away from them

26 November 2024
Unprompted review
IN GSM TEAM logo

Reply from IN GSM TEAM

We sincerely appreciate your feedback and deeply regret the unsatisfactory experience you encountered. We take our customers' comments very seriously and are committed to continuously improving our service quality.
To address your concerns:

We are dedicated to full transparency in our service delivery
Our customer support team is available 12 hours daily
We welcome direct communication to resolve any issues you may have

We kindly invite you to contact our official customer support team directly through our support link: https://in-gsm.com/pages/ContactSupport
We are committed to understanding and resolving your specific concerns.
Sincerely,
Customer Support Team

Rated 1 out of 5 stars

SCAM

SCAM

You need to add fund to place an order which is fine till now, after placing orders they rejects them for no reason and refuse to refund. That's an excellent business model

23 October 2024
Unprompted review
IN GSM TEAM logo

Reply from IN GSM TEAM

Dear

We appreciate your feedback, but we would like to clarify some important points:

1. Service Description & Order Rejection: At IN-GSM, we have been operating in this field since 2015, and we have built a strong reputation based on transparency and trustworthiness. If you fail to adhere to the service instructions or description, it is normal for your order to be rejected. All details and terms are clearly outlined on our website to ensure a smooth and clear experience for our customers.

2. Refund Policy: Please note that we do not support refunds, as mentioned in our [Terms of Service](https://in-gsm.com/pages/toc). Funds deposited into your wallet on our website can only be used to purchase services available on the site. We cannot withdraw funds to external accounts.

3. Customer Support: If you have any inquiries or need further assistance, please feel free to contact our support team via the link [https://in-gsm.com/pages/ContactSupport](https://in-gsm.com/pages/ContactSupport). We are here to assist you transparently and resolve any issues you may face as quickly as possible.

We assure you that we are dedicated to providing the best services to our customers in a fair and professional manner. If you need any further assistance or clarification, we are always here to help.

Sincerely
IN-GSM Team

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