I cannot recommend Michelle and the IMS team enough. Michelle makes getting you the best mortgage deal, at just the right time, her number one priority when you appoint her. She'll find your deal, k... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
⭐️⭐️⭐️⭐️⭐️ IMS Property Group have been absolutely fantastic helping my parents sell their home. Every member of the team has been brilliant, but a special thank you goes to Lynsey. She kept them ful... See more
Company replied
Cannot thank Michelle at IMS enough! We have been a client of Michelle’s for 6 years now and wouldn’t trust anyone else to help us navigate our mortgage! From helping us buy our first home to renewing... See more
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We’ve had a consistently great experience with IMS Property Group over the years. They supported us when we bought our home back in 2018 and have since helped us again with our remortgage. Michelle an... See more
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Company details
Written by the company
IMS Property Group is an independent, award-winning property and finance business based in Oxfordshire, offering a complete one-stop solution for all your property needs. Our services include residential and buy-to-let mortgages, property sales, lettings, insurance and property investment support, all delivered under one roof. With over 20 years of experience in the property industry, our expert team provides tailored advice to first-time buyers, experienced home movers, landlords, investors and business owners. We pride ourselves on offering honest, transparent guidance and a truly personal service, ensuring every client feels supported and confident at every stage of their journey. We are fully qualified and regulated across our services, giving clients peace of mind that they are dealing with trusted professionals. From securing the right mortgage to managing your rental property or selling your home, our focus is always on creating a smooth, hassle-free experience. Our reputation is built on exceptional customer service, long-term relationships and consistently delivering results. The 5-star reviews we receive reflect our commitment to putting people first and making property simple.
Contact info
18 Kings End, OX26 2AA, Bicester, United Kingdom
- 01869 248339
- info@imspropertygroup.co.uk
- imsinternet.co.uk
4.8
Excellent
99 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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IMS Bicester
Excellent service from Michelle and the team at IMS. They helped us buy our home in 2019 and have been amazing with our mortgage over the years. Always very friendly and professional.
Any questions that we have are always explained in a very clear and knowledgeable way.
I highly recommend their services.
7 July 2026
Unprompted review
Reply from IMS Property Group
Thank you so much for your wonderful review and for trusting us with your mortgage journey since 2019.
It's been an absolute pleasure to support you with both your home purchase and your mortgage over the years. We're so pleased to hear that you've found our team friendly, professional, and always happy to explain everything clearly.
Your recommendation means a great deal to me and the whole team at IMS. We truly appreciate your continued support and look forward to helping you again whenever you need us.
Thank you once again!
Michelle & the IMS Team
5 star service!
Michelle and her team have been extremely helpful throughout our mortgage process, really thorough in explaining the different mortgage types and advising what will benefit us the most. Super quick responses whenever we had questions and never felt like we were asking too much. Beth always kept on top of looking at adjusted rates for us and kept us in the loop with any further changes so we understood exactly where we were in the process without having to chase. Highly recommend for a quick and easy stress free mortgage application!
21 May 2026
Unprompted review
Reply from IMS Property Group
Thank you so much for your lovely review. We’re so pleased we could help you through the mortgage process and make everything feel straightforward and stress free.
It’s really important to us that clients understand all of their options and feel supported throughout, so we’re glad you felt kept up to date at every stage. Beth will really appreciate your kind comments too, she always works hard to make sure clients are informed of any changes and never left wondering where things are at.
Thank you again for trusting us with your mortgage and for taking the time to recommend us.
Highly Recommended
My friend highly recommended that I speak with Michelle to discuss my mortgage requirements and I was not disappointed by the recommendation. From my initial conversation with Michelle, I found her to be honest, professional and empathetic to my circumstances. From the fact-finding task to receiving my mortgage offer Michelle and her team have been quick to respond to my queries and regularly kept me informed of my application. I will not hesitate in recommending IMS to my family and friends. Thanks Team IMS!
8 April 2026
Unprompted review
Reply from IMS Property Group
Thank you so much for your kind words, it genuinely means a lot.
I’m really pleased you felt supported throughout the process, especially at a time when getting a mortgage can feel overwhelming. From our first conversation right through to your offer, our goal is always to keep things clear, straightforward and well communicated, so it’s great to hear that came across.
I’ll make sure the whole team sees this as well, as they’ve all played a part in keeping everything moving and making sure you were kept up to date.
We really appreciate you trusting us with such an important step, and thank you in advance for any recommendations to your family and friends, it never goes unnoticed.
Michelle & Team IMS X
Our one and only mortgage broker for 15 years!
Michelle and IMS have been and one and only mortgage broker since we brought our first house back in 2011! Over the last 15 years we have received a consistently excellent service from Michelle and her team. Responsive and practical advice always tailored to our personal situation and what we needed at the time. I have recommended IMS to a number of friends and would never hesitate to recommend them again :)
1 April 2026
Unprompted review
Reply from IMS Property Group
Thank you so much for this, it honestly means a lot.
15 years is incredible, and to have supported you from your very first home through to where you are now is exactly why we do what we do.
We’ve seen a lot of change in that time, but our focus has always stayed the same, giving clear, practical advice that’s right for you, not just the market.
Thank you as well for all the recommendations over the years, that trust never goes unnoticed.
Michelle x
Stress-Free Remortgage Thanks to IMS Property Group
We’ve used IMS Property Group for our last two remortgages, and once again they have been absolutely fantastic.
Michelle and Beth were instrumental in securing exactly the right deal for us. In what has been a very uncertain time with fluctuating interest rates, they managed not only to find us a rate we’re really happy with, but also ensured every one of our requirements was met.
The service was professional, responsive, and genuinely supportive throughout the entire process. A special thanks to Michelle (CEO) and Beth (Head of Administration) for going above and beyond to make everything smooth and stress-free.
We wouldn’t hesitate to recommend IMS Property Group to anyone considering using a mortgage broker.
Adam & Pippa
31 March 2026
Unprompted review
Reply from IMS Property Group
Thank you so much for such a thoughtful review.
It genuinely means a lot that you’ve trusted us not just once, but for your last two remortgages. In a market that’s been anything but stable, I’m really pleased we were able to secure a deal you’re happy with and make the whole process feel straightforward along the way.
Beth and the team work incredibly hard behind the scenes, so I know this will mean a lot to her too.
We always aim to take the stress off our clients and guide you through every step with clarity and confidence, so it’s great to hear that came through in your experience.
Thank you again for your recommendation, it really does mean everything to us.
Michelle
Great service
Great service . The staff are so helpful and I highly recommend
31 March 2026
Unprompted review
Reply from IMS Property Group
Thank you so much Lee, it was a pleasure to assist you.
The support I got from Lynsey and Gina…
The support I got from Lynsey and Gina right from the very beginning when I was deciding to get the house valued to the point the memorandum of sale issued has been outstanding. They have been incredibly supportive throughout, and on more than one occasion exceeded my expectations. I would happily recommend using them to sell your home.
17 March 2026
Unprompted review
Reply from IMS Property Group
Thank you so much Kellie for your lovely review, it was such a pleasure to work with you to sell your home and arrange your mortgage, we wish you all the best in your new home.
IMS were fantastic and supportive…
IMS were fantastic and supportive throughout the buying process. Lynsey and Gina were fantastic helping me to have confidence going forward as a solo buyer - a great experience 🙌🏼
12 January 2026
Unprompted review
Reply from IMS Property Group
Thank you so much for your lovely review, Carl.
We’re so pleased to hear you had such a great experience with IMS throughout your buying journey — and a huge well done to you for taking that step as a solo buyer!
Lynsey and Gina will be absolutely thrilled to hear they helped give you the confidence and support you needed along the way. Wishing you every happiness in your new home, and if you ever need anything in the future, we’re always here to help. 😊🏡✨
5 Star Service
We’ve had a consistently great experience with IMS Property Group over the years. They supported us when we bought our home back in 2018 and have since helped us again with our remortgage. Michelle and her team are outstanding always clear, responsive, and incredibly easy to deal with. The entire process is well explained and stress-free from start to finish. It’s reassuring to work with a team that’s so knowledgeable and approachable, and we’re very happy to recommend their services.
17 January 2026
Unprompted review
Reply from IMS Property Group
Thank you so much for your wonderful review and for trusting IMS Property Group with your mortgage journey since 2018.
It means a lot to hear that you’ve found the process clear, stress-free, and well supported from start to finish. That’s exactly what we aim to deliver for every client.
Michelle and the team really appreciate your kind words, and we’re so grateful for your continued loyalty and recommendation. If you ever need anything in the future, whether it’s a review, remortgage or simply advice, we’re always here to help.
Warmest wishes,
Michelle & the IMS Property Group Team
⭐️⭐️⭐️⭐️⭐️
We have used IMS Property Group since purchasing our home in 2018 and have continued to use them for our remortgage since then. Michelle is fantastic her communication is always excellent, and she makes the whole process simple and easy to understand. Everything is handled smoothly and professionally, which gives us real peace of mind. We wouldn’t hesitate to recommend IMS Property Group to anyone looking for reliable and straightforward mortgage advice.
17 January 2026
Unprompted review
Reply from IMS Property Group
Thank you so much for your lovely review and for choosing IMS Property Group since buying your home in 2018.
It means a lot to know you’ve continued to trust us with your remortgage and that you’ve found the process simple, clear, and easy to understand. Peace of mind is exactly what we aim to give our clients, so your feedback genuinely means the world.
Michelle and the team really appreciate your kind words and recommendation. If you ever need anything in the future, we’re always here to help.
Warmest wishes,
Michelle & the IMS Property Group Team
Michelle was fantastic in helping me with my remortgage
Michelle was fantastic in helping me with my re-mortgage. She explained everything clearly, kept me updated throughout, and made the whole process stress-free. Excellent service and highly recommended.
2 December 2025
Unprompted review
Reply from IMS Property Group
Thank you so much for your lovely review! It is always such a pleasure to help you!
I cannot recommend Michelle and the IMS…
I cannot recommend Michelle and the IMS team enough. Michelle makes getting you the best mortgage deal, at just the right time, her number one priority when you appoint her. She'll find your deal, keep a look out and if she can improve on the offer before its time to change she'll make sure she gets you the better deal. Perfect partner to use for all your property needs as this customer focused approach shines through when dealing with all her team.
9 December 2025
Unprompted review
Reply from IMS Property Group
Thank you so much for this incredible review. It truly means the world to me and the whole IMS team.
Our priority is always to secure the very best deal at the right time and to keep monitoring rates so you never miss an opportunity to save. I’m so pleased you felt supported throughout the process.
Your kind words about our customer-focused approach and the wider team are hugely appreciated. We’re honoured to be your trusted partner for all things property and we’re always here whenever you need us.
Thank you again for taking the time to share your experience.
Exceptional from start to finish ⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
IMS Property Group have been absolutely fantastic helping my parents sell their home. Every member of the team has been brilliant, but a special thank you goes to Lynsey. She kept them fully informed throughout the entire process with professional, clear communication and went above and beyond to support them - especially as they haven’t moved house in 45 years! We are so grateful for everything she has done. Highly recommend!
8 December 2025
Unprompted review
Reply from IMS Property Group
Thank you so much for this wonderful review, it truly means the world to us. We’re absolutely delighted to hear that your parents had such a positive experience with IMS Property Group, especially during such a big move after 45 years in the same home.
A huge thank you for your kind words about Lynsey. She is incredibly dedicated to her clients, and it means so much to see her efforts recognised, especially for going above and beyond to keep your parents informed and supported every step of the way.
We’re so grateful for your recommendation and for placing your trust in our team. We wish your parents every happiness in their next chapter, and please don’t hesitate to reach out if we can ever help in the future.
Amazing
Michelle and team are brilliant would highly recommend. We had our latest mortgage reviewed and they found the best option possible in a short and stress free timescale. You feel IMS have your best interests in the front of their thinking at all times.
4 December 2025
Unprompted review
Reply from IMS Property Group
Thank you so much for your kind words and recommendation, it really means a lot to us all. We’re delighted to hear that your mortgage review was handled so smoothly and that we were able to find you the best option in a short and stress free timescale.
Knowing that you felt your best interests were at the heart of everything we do is exactly what we strive for, so that feedback truly means the world. Thank you again for trusting Michelle and the IMS team. We’re always here whenever you need us.
Excellent customer service and expert…
Excellent customer service and expert knowledge. Highly recommend IMS. We have used them for many years and have always received a fantastic, friendly, and expert service. Michelle is highly experienced and knowledgable and we have appreciated her advice. She really cares about her clients and will go above and beyond to help.
12 November 2025
Unprompted review
Reply from IMS Property Group
Thank you so much for your lovely review, it is always such a pleasure to speak with you both! Thank you for always choosing IMS!
IMS have assisted me with two property…
IMS have assisted me with two property purchases plus remortgaging in the past 5 years and have always been efficient, friendly and professional
25 November 2025
Unprompted review
Reply from IMS Property Group
Thank you so much for your lovely review! It is always a pleasure to help you with your mortgage!
2 years ago when buying a new build…
2 years ago when buying a new build Michelle was recommended to me! I have never looked back! Michelle made the process of finding a mortgage easy. Everything was explained and simple to understand. I have since recommended Michelle to others. What a friendly, professional service she gives, really makes you feel at ease with making some important life decisions! I have since contacted Michelle for a remortgage and within minutes I had options and have sorted my next fixed term mortgage! Highly recommend.
21 November 2025
Unprompted review
Reply from IMS Property Group
Thank you so much Sadie for your lovely review! It is always such a pleasure speaking with you and I'm thrilled we made the mortgage process, stress free for you!
Mortgages - simplified….
5 years ago we sold our house through IMS and found a mortgage to enable our next move. All in the midst of COVID. As our fixed rate came to an end Michelle was in touch to reassure us on the process, align a call with the optimum time to review the options, 20 mins chat later the application is in, 5 hours later the offer was in our in box. Michelle and IMS take the stress out of the mortgage process whether you are you are a first time buyer or renewing. Despite being 400 miles away from IMS now we wouldn’t turn to anyone else! Great to see them going from success to success - and with service like this you can see why!
11 November 2025
Unprompted review
Reply from IMS Property Group
Thank you so much for your lovely review! It’s been such a pleasure to support you over the years — from selling your home and securing your mortgage during such a challenging time, to now helping you with your remortgage. We always aim to make the process as smooth and stress-free as possible, so it’s wonderful to hear that’s been your experience.
Even 400 miles away, you’ll always be part of the IMS family! Thank you for continuing to put your trust in us — it truly means the world.
Michelle at IMS made it seamless for us…
Michelle at IMS made it seamless for us to remortgage. She is very personable and makes the whole process easy to understand and stress free.
11 November 2025
Unprompted review
Reply from IMS Property Group
Thank you so much Kylie for your lovely review! You are always so lovely to work with! Thank you for continuing to trust us with your mortgage.
We have used IMS for a few years
We have used IMS for a few years, and each time it’s just effortless! Great service and I just know our mortgage is in great hands and that Michelle and team will always get us the best deal.
10 November 2025
Unprompted review
Reply from IMS Property Group
Thank you so much Hannah for your lovely review! It is always a pleasure to speak with you and thank you for being so loyal!
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