Imprint Reviews 156

Never received a replacement card. AI bots are relentless and totally worthless. No real person answers the phone numbers advertised or reported. No helpful links on Imprint or Shell web sites. The new (physical) Mastercard (that has never been received) was never solicited nor needed/wanted. Can't even find a way, now, to cancel the account. Imprint acts like a major fraudulent player in this clusterf&^k.

ABSOLUTELY ATROCIOUS!

Never received my Shell card from the transfer. Online chat (AI, not human) cannot send a Shell card because I can't provide the last 4 digits of the physical card (you know, the one I never received).

Instructed by the bot to call customer service. It takes 10 minutes of dealing with an automated agent (10 minutes of repeating, "speak to a representative") before being put on hold for over an hour. Would a human have picked up? I don't know because I had to get to a work meeting. By the way, this process repeated itself 4 times over 2 days.

Holy Shit this is the worst transfer of service!!! SHell what were you THINKING!!! I have been trying to activate my new card and it will not activate. I have called numerous times and you have to go through the freaking AI which was not help! On hold for over an HOUR and then an automated message came on and said to call back later! WHAT THE HELL!!!

Terrible service. Can't speak to a human. Never recieved my new shell card. Can't replace it cause it wasn't ever activated, and IDK the card number. Been on hold for almost and hour. I'll be closing this account. If that is even p[ossible

Absolutely horrible! My Shell gas card switched from Citi to this POS and I never received my two authorized user cards. I attempted to have new ones sent out with the AI Virtual Assistant but, it asks for the last 4 digits of the card number! Hello? If I didn’t get the card HTF am I supposed to know that?

Then AI says it’ll transfer me and I get hung up on. I call back, go through the phone tree and am on hold for 50 minutes carrying my phone around to get the laundry and every time I had to use the restroom. Then, I get hung up on by a human!

I don’t need a gas card anymore working from home most of the week! I only kept it for my son and he’s an adult now with his own credit and can decide if he wants to apply and deal with this POS company!

I can’t even close my account with AI so I’ve locked it, destroyed it and they can close my account in a few years for non-use.

Should be a 0, Shell transfered from Citi to Imprint. the switch over date was today and I still dont have a new card. Just spent an hour and a half on hold just to get a hold of someone in india and be put on hold again for 20 minutes. finaly I am told they will send a new card and I should have it in 7 to 10 days. Well my fuel buddy and BP card will see more use and I am deciding whether to just dump my shell card after this fiasco.

Worst service ever. I called and got an AI agent. I asked to close my account and then put on hold to talk to an agent for the 1st time for 30 minutes. I had to hang up to handle something. I called back and was left on hold for 45 minutes. I got tired of waiting plus had to handle something. I then called back, AI agent. I asked to close my account and thought I could do it with the agent. I had to agree to the terms. I reluctantly agreed after going back and forth with AI. The AI agent had originally told me it could help me and then said it had to connect me with a live agent. Guess what -- On hold again...!
Worst service I have ever experienced.

This Shell card transfer to Imprint-somebody looks like a well funded scam until you click on their transfer link. That looks like a 3rd-grade social class project and confirms this must be a scam. It asks for my last name, birth date and social security number. They can pound salt. If this is truly a transfer, they should already have my info. If I continue to buy Shell gas, I'll just use another bank card.

I cancelled my Shell account weeks ago, but within the past couple of days have received unwanted mail, emails and texts. One text said my phone number had been changed. Borders on harassment. I just spent time holding on the customer service phone line. Never answered. I purposely closed my Shell card account when it was announced servicing was transferred from Citibank to Imprint Payments (Financial) or whatever.

Prior to Shell Gas converting to Imprint, I closed the Shell Account. Regardless, Imprint sent me a new Sell card which I do not want and did not ask for. I immediately shredded the card and did not activate it. I have been trying unsuccessfully to cancel the account with Imprint, as I do not want an open account on my credit report. It is impossible to get in touch with a human. Yet, when I sent them an email they responded that they would not discuss the issue through an email and I had to call customer service. Over several day I've spent hours on hold listening to their annoying music. It is like being in a trap with no way out.

Absolutely TERRIBLE, nothing works, you call US Customer Service and get Asia. They can do nothing. Website doesn't work; Phone activation doesn't work. Rec'd 1 of 2 cards 5 days late. They actually mail each card individually maybe, they don't know, if so, creating double work and they can't do what they have. Truly the dumbest worst managed organization. I'm exhausted and fed up with them already. They've made me a BP customer for life. I don't need them.
Was finally able to cancel this worthless card. That has to be done via phone with a customer no service individual in the Phillipines.
This is a ghost company, the use plaid for payment and 5 guys in a warehouse in the Phillipines for alleged customer service.
Was a Shell customer since 2003 and no more.
Cut up my card and our 11 company vehicles cards and sent them to Shell with some screenshots of imprint reviews.
Imprint = Bottomfeeder

One star because there is nothing lower.I think Shell has made a very big mistake by going with Imprint.we are very upset with Shell decision to go with imprint.

My shell credit card was switched from Citi Bank to imprint.After reading imprints reviews, I sent multiple emails, informing them I didn't want the new card and to close my account, I kept getting emails and USPS email. They did not close my account. When I talked to them today (May14 2026) they stated they could not close the account until May 18th.It took 3hours just to talk customer service in the Philippines. This is not a company you want to do business with.

TERRIBLE experience; Calls to customer service phone number go unanswered . . . "sorry, no customer service agent available at this time, please call back later." Only help is a virtual agent that keeps repeating "is there anything else I can help you with," although there has been NO help whatsoever.

¹¹¹My individual account had been active for 5+ years with no problems when it transfered from Synchrony to Imprint. Imprint placed the new account under another individual's name as owner, listing me only as an authorized user. Because the account was listed under another name and not mine, I was unable to access the account on line and restricted from correcting the error. I made 17 documented calls over a period of 6 months to customer service to resolve the issue, only to be told each time the complaint would be "escalated" to a higher source and that they would get back to me. I never received any type of response. In the meantime, information relating to my account was illegally texted by Imprint to the unauthorized user relating to balance and payments on a regular basis. I finally had to file a fraud claim directly against Imprint in order to get them to make the necessary changes. NOW I find out that my Shell Oil account is being taken over by Imprint even though I closed it over a month before the date of transfer,since I do not trust Imprint. I was still issued a new Shell card by Imprint and am getting constant texts and emails telling me how great the card is and how to activate it. I refuse to activate it, but I wonder what Imprint is doing with my personal information.

AI is completely unhelpful, I am just trying to activate a new Shell card (they switched from Chase) and they can't even get a text or voice call to me. I think I will not be getting this card activated. Given this company has a 100% 1 star rating currently.

I use Imprint for HEB in Texas. Pay on time each month. Policy stated payments POST immediately on the app and will PROCESS in 3 to 5 business days from my bank. The opposite happened. It processed in 1 day from my bank, and today, 7 days later, it still has not posted to my Imprint account. The most recent payment (4-30) has NOT posted at all but the payment was deducted (5-1) from my bank account. I called the help line and the rep said it will post today (5-6) or tomorrow. I reminded her that NOT posting allows their company to continue mounting interest based on my daily balances. She seemed helpless and just repeated that the posting will show today, May 6, 2026, or tomorrow. So far, nothing has posted today. I'll try again tomorrow, but I have a bad feeling about this company. They've breached the contract.

Everytime you call you never speak to anyone who speaks English. Tgey keep saying tgey mail you new cards and they never show up. Then you use your card and the lower your limit for not using it. Makes no sense.

Absolute worst decision Crate & Barrel made was switching over from Synchrony to Imprint. I didn't even activate this Imprint card when it came and haven't used it. I used the no interest for 24 months on a really pricey dining set. I used to have auto pay set up with Synchrony, but due to bad reviews and knowing that Imprint is sleazy, I like to pay my card monthly to keep an eye on my balance.
I went into pay it on the due date and had issues logging into their system. They have zero online customer service so that makes it harder. The day got to a point where I was paid the cut off. I got online the day after my bill was due and paid it without issue and then noticed it...a charge for deferred interest for almost $1100. I called and was told that because I was a day late in paying, I no longer have my 0% financing until September 2026. I have never been even a day late and have been a loyal customer here for years. I pleaded with her. She put me on hold for 40 minutes saying she would try to have it removed.
I was then told she had it "escalated" and to check back later. I called back twice and was told the 3rd time that it could be days or even weeks. Are you kidding me?
I have filed a complaint with BBB and with the CFPB and I recommend anyone here having these issues do the same. I haven't spent any money with this card since they moved over to Imprint. I spent this money and agreed to the terms of this when I was with Synchrony. They have no right and, in all honesty, if they wanted to, it would have taken a couple minutes to reverse that charge, but this is a money grab. Plain and simple. Do not sign up for the CB credit card as long as they are with this POS company.

I was so excited to receive a crate and barrel credit card because I had a new house and needed lots of stuff. I tried to use the card for a large transaction (that's what happens when furnishing a house); they immediately put a hold on my card and required me to upload three docs to prove I was me. I did that. The hold was removed. Then, I tried to use the card again and they put a hold AGAIN and required me to upload even MORE documents. It was insane. In an effort to be secure, Imprint forgot to ask, "What if the customer really is who she says she is?" I will NEVER use this card for another purchase again.