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Review summary

Created with AI, based on recent reviews

Evaluating 141 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, noting the constant updates on their orders and the speedy delivery, even for complicated international shipments. Many people highlighted the good condition of the products upon arrival and the overall quality of their purchases. However, some customers were dissatisfied with the delivery times, mentioning that their orders took longer than expected, sometimes up to several months. A few other people also felt that there were issues with incorrect items being delivered or missing parts in their orders.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery services, often praising prompt delivery... See more

Order

Customers had positive experiences with order. Many reviewers appreciated the constant updates on their order... See more

Product

Consumers generally express satisfaction with the products received. Many reviewers highlight that the... See more

Service

Clients share positive opinions on service, frequently highlighting excellent communication and... See more

Quality

Users describe positive interactions with quality. Many customers are pleased with the products, noting that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really enjoy working with this company. Their customer service is excellent and they keep you updated right through the process. These are complicated orders as they are sourced from overseas a... See more

Rated 5 out of 5 stars

I was regularly kept up to date with this order since it was placed until it was delivered! As this order was imported, I expected it to take much longer and did not keep my fingers crossed to have it... See more

Rated 5 out of 5 stars

Never had any issues with Importitall ever. I've ordered from them previously on a few occasions. Everything runs like clockwork and they're always updating shipping info. Very satisfied.

Company replied

Rated 5 out of 5 stars

The item arrived on time and in good condition. This was also the cheapest import service that I managed to find (that delivers to your door - using the post office would be cheaper but risky and woul... See more


Company details

  1. Online Marketplace

Written by the company

Big or small, we Import It All! South-Africa's best online store giving access to a world of brands at great value.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

403 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Quick & efficient

11 April 2025
Importitall logo

Reply from Importitall

Dear Raymond

Many thanks for your review!

We are delighted that you are happy with your experience! We hope to see you again soon!

Kind regards!

Rated 5 out of 5 stars

Very friendly

Very friendly. Very efficient. And ensures that you received the desired product in good quality and in time. I would highly recommend them.

7 April 2025
Importitall logo

Reply from Importitall

Dear Happy Customer

Many thanks for your review!

We are delighted that you are happy with your experience! We hope to see you again soon!

Kind regards!

Rated 5 out of 5 stars

Fantastic

Fantastic, reliable and trustworthy service everytime I have used Importitall!

3 April 2025
Importitall logo

Reply from Importitall

Dear EC Meyer

Many thanks for your review!

We are delighted that you are happy with your experience! We hope to see you again soon!

Kind regards!

Rated 5 out of 5 stars

Excellent product and efficient delivery.

Delivery was efficient and we were keep informed right up until delivery.
Travertine resin product works excellently to fill the little holes that appeared in our tiles. Highly recommended.

6 March 2025
Importitall logo

Reply from Importitall

Dear Maria Smit

Many thanks for your review!

We are delighted that you are happy with your experience! We hope to see you again soon!

Kind regards!

Rated 5 out of 5 stars

Ticking all boxes

10 March 2025
Importitall logo

Reply from Importitall

Dear Kubo

Many thanks for your review!

We are delighted that you are happy with your experience! We hope to see you again soon!

Kind regards!

Rated 5 out of 5 stars

Very quick for international

Very quick for international, and they keep you updated.

11 March 2025
Importitall logo

Reply from Importitall

Dear Jessica

Many thanks for your review!

We are delighted that you are happy with your experience! We hope to see you again soon!

Kind regards!

Rated 5 out of 5 stars

Best

Best , fast and reliable

10 March 2025
Importitall logo

Reply from Importitall

Dear Customer

Many thanks for your review!

We are delighted that you are happy with your experience! We hope to see you again soon!

Kind regards!

Rated 5 out of 5 stars

Aphogee hair care & protection

The product is exactly what I ordered. I did have to wait 3 weeks till it got delivered but it was worth the wait! I love how cheap things are on importitall it makes life easier! Happy Customer :)

10 March 2025
Importitall logo

Reply from Importitall

Dear TJ

Many thanks for your review!

We are delighted that you are happy with your experience! We hope to see you again soon!

Kind regards!

Rated 5 out of 5 stars

Excellent order tracking system...

Excellent order tracking system...
Delivery service company great too

6 March 2025
Importitall logo

Reply from Importitall

Dear Terence

Many thanks for your review!

We are delighted that you are happy with your experience! We hope to see you again soon!

Kind regards!

Rated 5 out of 5 stars

From placing the order to delivery was…

From placing the order to delivery was a stress free easy process. What was promised was delivered. Very happy with the service

6 March 2025
Importitall logo

Reply from Importitall

Dear Jeanette

Many thanks for your review!

We are delighted that you are happy with your experience! We hope to see you again soon!

Kind regards!

Rated 5 out of 5 stars

Keep up with the good work

Keep up with the good work

6 March 2025
Importitall logo

Reply from Importitall

Dear Nicolas

Many thanks for your review!

We are delighted that you are happy with your experience! We hope to see you again soon!

Kind regards!

Rated 4 out of 5 stars

the purchasing process was easy to…

the purchasing process was easy to understand and seamlessly implemented. i would have appreciated regular emails from the site updating the progress rather than having to log-in to check up on the status of my delivery. Nonetheless, a good experience all round.

6 February 2025

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