What a fabulous company to deal with. I ordered a sample 1st which came super quick. Then I placed my order. I missed something off the order. 9:00am Italia called to confirm. Order dispatched the sam... See more
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I’d like to start by what an amazing experience. From the very start of entering the Impera Italia showroom shop and then being welcomed by Dimitri was so professional easy.This guy knows stuff.H... See more
I have been using Venetian plasterers over the last few months after taking part in the training course through impera italia & P1, which was really good. Impera italia have been more than... See more
Company replied
I attended few courses there and i can say that i am quite happy with the outcome. The guy who is conducting the courses is explaining everything carefully and he is making sure everyone leaves with a... See more
Company replied
Company details
Written by the company
Impera Italia, the British heart of Italian feature wall and metallic paints, microcement and Venetian plaster. We offer Gimcyn and Marcopolo Luxury paints, polished plaster and micro cement to the UK, Ireland and selected locations worldwide. We are training professionals in the art of Italian luxury decor and trading since 2010, with over 3000 people trained and 20000 people served we take pride in the fact that we are the most well-known luxury decorative material retailer in the UK. Our company is built on Italian design traditions but with the British goals and ideals of community, value and service.
Contact info
35 The Market Place, NW116JT, London, United Kingdom
- 020 8830 5100
- sales@imperaitalia.com
- imperaitalia.com
Highest recommendation
Reliable, friendly with great advice on their range of products from finished look, application and the versatility of each product.
From an applicators point of view the guys couldn’t be more helpful with technical advice and problem solving. They have gotten me out of a few problem jobs in the past!
Highly recommend as from end user to applicator they can help you.
Alec
7 November 2019
Unprompted review
Reply from Impera Italia™
Hi Alec,
Thank you for your review, your continuous support is much appreciated!
Regards,
The Management
Great selection of products and were very helpful.
Great selection of products and were able to give me advice on the materials in both look and application. Very helpful.
8 October 2019
Unprompted review
Reply from Impera Italia™
Hi Joe,
Great to hear back from you, good to hear that it worked out.
Regards,
The Management
Numerous product selection
Numerous product selection, quality solutions to many issues.
Thank you for your help.
7 October 2019
Unprompted review
Reply from Impera Italia™
Thank you Jack, your kind words are much appreciated!
Worst customer service ever !
Worst customer service ever !
Called on friday to report and issue with my paint was told to send photos and they would get this rectified.
Photos where sent at the first opportunity monday after i had to rush around for 2 days having my Sofa/carpet and furniture deliveries delayed as my walls where still not finished.
I was then told that no faults where recorded with my paint so nothing could be done ! The photos clearly show the huge lump in the paint.
I then went back to customer services who told me to send the paint back to them for them to them look into it and investigate what had happened !
What they don't seem to understand is I am not nor should i be responsible returning the faulty paint at my own cost . I also shouldn’t have to wait for it to be sent back and then investigation then be done into the issue with the paint When the HUGE lump that is in the paint is clearly Visible on the photos I sent across.
I called up and asked to speak to a Manager and was told no one was available, the lady on the phone made no effort what so ever to contact a Manager!
The manager has since replied on Google reviews with his snotty reply stating he had contacted me which is a complete lie !
I’m now £200 down on paint, £250 down on a painter and i’m going to lose my deposit on my sofa and carpets as they can’t go in my house when it’s like a bomb site !!
There are very similar products on the market sold by other companies that I would suggest looking into !
Don’t buy from here unless you have endless amounts of time to be messed around !!
Manager has now changed his reply probably 4 times to my review and tried to report it as false on several occasions although he knows full well who i am !
Looks like someone doesn’t like the truth..//
7 October 2019
Reply from Impera Italia™
Dear Sarah Jayne Mckenna,
A manager responded in writing first thing after you claimed the paint _fully_ dried in the pot (which we can see that you now changed to 'lumps'). Unfortunately you refused to send it back for us to investigate and rather you threatened us with bad reviews which you did without delay.
Also, we noticed that your partner also left a bad review, not sure how this would validate your claims or resolve the issue though?
We would have appreciated a calm, non-threatening response and sending the paint back so we can offer a full refund or exchange.
In short, we would have appreciated a chance to sort this out for you.
Regards,
The Management
I appreciated the quick delivery and…
I appreciated the quick delivery and the paint came out lovely. Customer service was great, helpful over the phone and the parcel arrived the day after I ordered.
4 October 2019
Unprompted review
STAY AWAY! Rude customer service! Bad Experience!
So called 'luxury' products but amateur customer service! Don't expect assistance if anything goes wrong, Manager was useless. I ordered samples (with a £7 delivery charge) which didnt arrive for over 2 weeks because Impera Italia didnt pay the full postage to Royal Mail. They wanted ME to pay the extra £1.50 (and refund me) which I refused to do so out of principle and due to rude customer service!
They then tried to discourage me to leave an honest review online by saying they would take legal action against me! Disgusting! Scroll down and check out his comments on any negative review to get a taster of what this company is like!
Stay away and spend your money with someone who values their customers! ImperaItalia management, I look forward to your "solicitors" letter. Also, you can keep the £13 that I wasted with you trying to get samples.
25 June 2019
Reply from Impera Italia™
Dear Client,
We're sorry to hear that you had a negative experience.
First of all, your full order value has been refunded. Regarding the postage fee, we pay the Royal Mail postage in bulk (due to the high number of small goods ordered) and on this occasion the person handling it hasn't charged us for the full value. We don't want our customers to pay extra postage fees of course and always request the best possible service, even when it goes over the postage paid. We also understand that this is not an excuse.
On the other hand our understanding is that we tried to resolve it to your satisfaction once you informed us about the issue. Unfortunately, you refused to accept the goods, pay the £1.50 and get an _instant_ refund or alternatively, wait for us to get the charts back and then re-send them (this was because we were not able to re-send some instantly as they were out of stock).
It was also unfortunate that you used a combination of personal attacks, ad hominem arguments and threats which we can't agree with, hence why you've been warned against _false_ reviews.
We saw it took you a number of re-writes and one month to get this review online.
Also, it's difficult for us to react to statements like " they wanted ME to pay the extra £1.50 (and refund me) which I refused to do so out of principle " and generally, however much good intention we have to resolve, we're not sure that we can help customers who threaten with bad reviews if their order is late and they refuse to accept any resolutions.
Finally, we don't think that, after many years in the UK retail it would be considered a normal course of action to -again-threaten and then ask friends and/or family to leave further bad reviews (see unverified review left below), search for our colleagues on Linkedin to attack them by name and then spend time to re-write a non-compliant review quite a few times ***because of a late delivery of some charts in value of £13.08***.
We hope to continue to deliver ordered goods within the promised time, with no extra fees of course and will also continue to offer alternative options if an order is late, damaged or something is missing.
***ORIGINAL REVIEW OF THE CUSTOMER***
"So called 'luxury' products but amateur customer service! Don't expect assistance if anything goes wrong, Manager was useless. I ordered samples (with a £7 delivery charge) which didnt arrive for over 2 weeks because Impera Italia didnt pay the full postage to Royal Mail. They wanted ME to pay the extra £1.50 (and refund me) which I refused to do so out of principle and due to rude customer service!
They then tried to discourage me to leave an honest review online by saying they would take legal action against me! Disgusting! Scroll down and check out his comments on any negative review to get a taster of what this company is like!
Stay away and spend your money with someone who values their customers! ImperaItalia management, I look forward to your "solicitors" letter. Also, you can keep the £13 that I wasted with you trying to get samples."
Wouldn’t use again
Unwilling to help to resolve an issue I had. The resolution that was given, it was quite clear that they hadn’t even acknowledged the issue.
Wouldn’t use again.
14 April 2018
Unprompted review
Reply from Impera Italia™
Although we understand how frustrating it can be when you don't get a refund after the normal refund period (which we actually shown and explained in an email), the review is simply factually not true.
Excellent
Excellent service & product
And looking forward to doing the advance Venetian plastering course
6 April 2018
Unprompted review
Reply from Impera Italia™
Dear Leigh, Thank you for your kind words, it means a lot to us!
Reply from Impera Italia™
Hi Matthew, Thank you for your review, we really appreciate it!
Product was good and easy to work with.
Delivery price and time good. However for me personally the plaster and pigment were not mixed properly so the product had many streaks of green through and around the bucket too. As much as I tried to mix it barely helped leaving me with more a yellow product than the brown my client wanted
1 April 2018
Unprompted review
Reply from Impera Italia™
Dear Customer, We're sorry for the inconvenience. Although we emphasise that this product (Marmorino Fino lime-based Venetian plaster) is pre-mixed only (please see our T&C) and assume as it's for professionals they would stir it before they use, we will make sure people are made aware of this during checkout in the future! Regards, P
PS: Please let us know if there's anything we can do to improve the experience!
EDIT: We've noticed that more details were added, namely that the product was more yellow than brown. Please be aware that the colours presented are only indicative, due to technical limitations and the natural nature of the plaster. Please order 1KG to test the colour as we recommend it on our website next time! Also, please don't hesitate to call us, we can sort out issues like this super-quickly!
The paint we ordered looked amazing and…
The paint we ordered looked amazing and was every easy to use, however the colour that was sent wasn’t the colour we choose fortunately we liked the colour but wasn’t what we expected when we ordered the colour. Everyone always comments on how much they love this paint!
31 March 2018
Unprompted review
Reply from Impera Italia™
Hi Anna, We're sorry to hear that you didn't get the colour you've chosen, but happy to hear that you liked the quality. Could you please contact us to explain what happened?
Fantastic company
Fantastic company , first class paints and super fast postage, highly recommend!!!
21 March 2018
Unprompted review
Reply from Impera Italia™
Hi Emma, Thank you for your recommendation, it means a lot to us! Please don't hesitate to contact us if you have any questions or Italian decor needs.
Paint looks amazing
Paint looks amazing, and the desired effect was very easy to do following the videos on the website.
Delivery/Packaging was also good.
20 March 2018
Unprompted review
Reply from Impera Italia™
Hi Neelam, Thank you, it's great to hear that you like not only our paint, but also the packaging (all of it is bio-degradable!!!). Hope you can send us an image of your feature wall!
Reply from Impera Italia™
Hi Darren, Thank you, it means a lot to our team that you think Impera Italia delivers an excellent service. Please don't hesitate to contact us with your Italian decor needs!
Excellent
Lots of information on the website to help, delivery came super quick and I am so happy with the end result!
17 March 2018
Unprompted review
Reply from Impera Italia™
Hi Amys, Thank you for your review, we hope that you will contact us with your future Italian decor needs!
Great team of helpful people combined…
Great team of helpful people combined with fantastic knowledge. My Specialist plaster orders always arrive in good time and well packaged so that nothing is damaged on route.
The plasters and paints are amazing and great to use, the result is happy customers!!
Many thanks.
15 March 2018
Unprompted review
Reply from Impera Italia™
Hi Carl, Thank you for your review, we really appreciate your feedback!
I done the course a few month's ago
I done the course a few month's ago. Very good course and well informed. I done a few jobs since. Very good products and easy applied after all the information from the course. The guys in the office are very helpful.
The products are a bit expensive but it is a high end product and top quality and leaves my work looking very good.
2 December 2017
Unprompted review
Reply from Impera Italia™
Dear Gerard, Thank you for your review, we really appreciate that you chose our Venetian plastering course in Northern Ireland and that you use our products! Please don't hesitate to let us know if there's anything we could help you with.
Very pleased with my order from Impera …
Very pleased and impressed with my order from Impera Italia,
and very happy with my free samples “thank u Peter”.
With 30 experience as a plasterer and 10 in the Decorative and Traditional e.g. Lime&Hair and Venetian Polished.
Found you by chance, well pleased; Looking forward to booking the advanced Venetian course in the new year!....Colin.
28 November 2017
Unprompted review
Reply from Impera Italia™
Dear Colin, Thank you for your review, it's much appreciated coming from an experienced professional, like yourself! I hope we can continue to provide you with natural Italian plasters and special finishes.
Very average
Quick service however the emailed invoices etc did not advise when the products were arriving which was frustrating. The paint itself is expensive and you do not actually get very much paint at all. I wouldn’t find myself rushing back
28 November 2017
Unprompted review
Reply from Impera Italia™
Hi Annie,
Thank you for your review! A litre of your paint (the amount you've purchased) covers 5 square metres, please let us know if you couldn't do that much.
I've just checked, and you placed the order on a Friday at 17:52 when we were already closed so we could only process it on Monday. On the other hand, we dispatched it asap and it was with you on Wednesday, at 9:52. We will try to offer an even faster service in the future!
I’m sorry that you weren’t informed about the lead time, we're already working on a solution that will notify our customers about the delivery time at the time of their purchase.
Absolutely loved the paint
Absolutely loved the paint! Expensive for 1 litre but worth it!
28 November 2017
Unprompted review
Reply from Impera Italia™
Hi Kathleen, Thank you for your review, it's great to know that you're happy with the quality of our paints!
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