Can’t thank impact claims enough been very helpful all the way through the process , which has only took around 4-5 weeks start to finish to get me a big enough refund to be able to spoil the child... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Can’t thank impact claims enough been very helpful all the way through the process , which has only took around 4-5 weeks start to finish to get me a big enough refund to be able to spoil the child... See more
Company replied
I must say a massive thank you to Impakt Claims, and especially Bobby who helped me with my Car Finance Claim. Bobby kept in touch with me nearly everyday with updates. So friendly and informative, l... See more
The whole experience from start to finish was stress-free and seamless. I went in not expecting much but ended up receiving nearly £2000 back from my claim after only being offered £100 initially. Imp... See more
Dont use this company. They threating me every single day with payment and getting ccj on me when they told me i would recieve only £27 for my claim in december 2023 now which i said ok and made ot... See more
Company replied
Working for our customers to ensure fair treatment, clear communication and professional assistance throughout their claim. https://t.co/M6wiC3xkJt
North Road, CH65 1AD, Ellesmere Port, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had an email followed by a call saying I have money available. Got more than I thought.
Fantastic support and would recommend.
They’ve been very helpful, the initial forms were easy to complete and they kept you up to date with the claim. They managed to secure a balance adjustment that will really help me and they don’t charge any fee for this type of win.
They did everything , I did not have to do a thing, Jo was 100 percent , kept me updated did a great job , Thankyou Jo . Then i recieved payment straight back into my bank account . It did not take long at all 2/3 weeks tops .Highly recommended honestly , I did not think I would get anything but tried as had nothing to lose. claim successful and paid straight out . GIVE THEM A GO 100 % TRY THEM . IM VERY SATISFIED. THANKYOU.
This is the second time I've used Impact Claims and they've been brilliant. Very professional and understanding, would recommend them!
EDIT* I have taken Impact up on their offer to review my claims and I will update my review with further info.
I have given 2 stars because they are very friendly and give regular updates, however I have had approx 7 claims going through and have not received a single penny. I am now aware that the FOS are charging claims company’s to escalate customers claims and therefore it is too expensive for claims companies to take it to the FOS and so after they have sent the initial complaint to the lender and the lender has refused to uphold the complaint the claim goes nowhere. The lenders are probably doing this to everyone now as they know it’s is unlikely to go any further.

Reply from Impakt Claims
the staff and organisation were fantastic and very proffessional they helped me all the way to get a substantial amount of money back after being scammed
thank you very much
This is the second time I have used this company and I am getting the same great service. Bobby has been dealing with my claims and has given me outstanding customer service. He calls me every day without fail, updating me on my case and goes above and beyond every time. I can't recommend these guys enough. They have saved me a fortune and have recovered a lot of money with refunds from Lenders. Thank you Bobby and your team!
I must say a massive thank you to Impakt Claims, and especially Bobby who helped me with my Car Finance Claim. Bobby kept in touch with me nearly everyday with updates. So friendly and informative, l Can't fault them. I would highly recommend Impakt claims... My 2 claims was upheld in a matter of weeks and I was so grateful for their help with my considerable compensation payout, paid promptly.
This company handled everything from start to finish kept me updated with the progress off each claim 100% recommed this company if you think you have a claim
I cannot believe how these people turn on you! Threats with bailiffs and legal action over £40.52.
The threats are unbelievable, all because my bank had to be frozen due to fraud so I said il have to pay what’s left next week, their attitude changes, from helpful at the beginning to vile when you need help or abit of time due to unfortunate circumstances. Wouldn’t use again, wish I’d listened to those that said this before. Avoid!
Over 5 years ago I lost a life changing amount of money due to a financial scam, but what made it even worse was that members of my family as well as some of my closest friends all lost large amounts of money to the same scam also, it was a terrible time and a huge mental struggle for everyone for years, however in the last several months the team at impakt have recovered every single person I knew’s full amounts which was crazy to witness as everyone had long given up on any idea of getting it back. So I can’t thank these guys enough, I have to give a special thank you to krisha and in particular Tom also who was absolutely fantastic from start to finish and made the whole process so easy I’m still in shock at how well it all went!
Can’t possibly recommend them enough to anybody!
I submitted my claim after seeing the advert on Facebook and they done all the rest for me. I then received an email saying I won my claim and got a £1000 balance written off plus a cash refund.
Stay away, misleading phone calls with empty promises. Promises of getting more money if you allow them access only for them to charge you the best part of 50% of an already arranged settlement without doing anything. Then going to high court to get the money they haven't earned. Praying on people in the lower wage bracket with promises they never intended to fulfil.
Great company. Kept well informed from start to finish would definitely recommend. 😀😀
Unbeliveable service. Absolutly incredible result for myself completely wiping out a mis sold credit card balance which I would never have known how to do myself.
The company wasn't able to fight for my case with my two banks and uk ombudsman .
Jenny was brilliant and so great at keeping me updated and always responded really quickly. Thank you - great service.
This company was very informative and kept me updated with all what was happening with my claim. I would definitely use this company again and will recommend to friends and family.
I was quite satisfied with the service I received. The representative I spoke with thoroughly explained the details of my claim, and she was delightful. I am also very pleased with the resolution.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.