Scam casino. If you win, your withdrawals will be blocked while they "investigate" the win. They say it will take weeks or longer, so they basically can hold your money indefinitely. Slot constantly c... See more
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I really dig the cashback feature - it's like a little bonus that keeps things interesting. The game selection is decent, and I've had a blast trying out different ones. Plus, the design is sleek and... See more
Company replied
Immerion is my go-to for online casino fun! It's so sleek and modern, with a killer selection of games. I'm always stoked about their cashback and other promos that reward us loyal players. Yeah, with... See more
Company replied
Hello! They been using wrong merchant codes to bypass security against gambling on my card . They use merchants that are using AI services , clothes or anything else than gambling services. They are n... See more
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Company details
Written by the company
Ready to dive into a world of thrilling wins and endless entertainment? Immerion Casino welcomes you with open arms and over 6,000 games from the hottest providers, playable on your computer or mobile device! We speak your language: Crypto Whiz? Enjoy secure and anonymous transactions using your preferred cryptocurrency. Fiat Fan? No problem! We accept Visa, Mastercard, and Maestro. Need Crypto? Buy it directly on our platform using Moonpay, even with your credit card! Immerion Casino is where excitement meets convenience: 24/7 Support: Got a question? We're here around the clock via live chat or email. Effortless Navigation: Our user-friendly lobby and handy filters make finding your perfect game a breeze. Play Responsibly: We've got your back with self-exclusion tools to keep the fun in check. Your exclusive 20% cashback is waiting for you! Immerse yourself in diverse games, unmatched security, and customer support that always goes the extra mile.
Contact info
9 Abraham de Veerstraat, 0000AA, Willemstad, Curaçao
- +48506919419
- forums@immerion.com
- immerion.com
Breach of guidelines
Big SCAM
The site currently no longer exists. They robbed everyone who had money there.
15 November 2024
Unprompted review
Reply from Immerion
Dear Marek,
We regret that your time with us didn’t meet your expectations. Our website is currently fully operations and we strive to always minimize the maintenance time. If you still have issues with access, please feel free to contact the team at support@immerion1.com for further assistance!
Best regards,
Immerion Team
Getting robbed has a silver lining
After leading me on for a month, telling me my $900 would be reimbursed since they put an unwarranted $3300 wager requirement on my account they were in fact lying. I sent a msg to the Curaçao Gaming Board 3 days ago telling them what happened to me and that many other people left reviews after dealing with similar circumstances. Now the site is offline. Sucks to lose $900USD but at least no one else will fall victim to these theives
11 November 2024
Unprompted review
Reply from Immerion
Dear Brad,
We’re truly sorry you left feeling disappointed.
At the moment, the website is fully operational and we strive to always minimize the downtime of our maintenance work. Regarding your concern of the wager, please note that due to AML requirements, all deposits are subject to a suitable wager, as outlined in full in our Terms for full transparency. The wager on your deposit of 1054 CAD was set at x3 of this deposit, which matches the numbers set out in our policy.
We always aim for full transparecy in our actions and constantly improve visibility of the rules on our website, our recent updates allow players to track their wager right in their wallet for their convenience!
Best regards,
Immerion Team
Right after I deposited my money they…
Right after I deposited my money they shut down their whole site and casino? Stole my money no good evil thief's. Hope authorities make them pay
12 November 2024
Unprompted review
Reply from Immerion
Dear Thomas,
Our website is currently fully operational and we aim for the lowest downtime possible to ensure quick and uninterrupted gameplay. If you are still encountering access issues, you can always contact us at support@immerion1.com for more assistance!
Best regards,
Immerion Team
So whats going on with Immerion
So whats going on with Immerion? It seems they have shut down the whole site, then i have sent an email which was rejected? Strange..i have never seen anything like this.. if someone knows anything please let us know.
13 November 2024
Unprompted review
Reply from Immerion
Dear Alen,
Thank you for your valuable feedback! At the moment, our website is fully operational and you may access it as usual! If you have further issues with access, you may contact us via support@immerion1.com for further assistance!
Best regards,
Immerion Team
people
people, please don't play here, it's a scam, the payout takes 5 or more days, the support still says that it will give you a bonus and does nothing. if you want to delete the account, support will tell you that it's fine but nothing will happen... verification. respect lasts 10 days… half of the games don't work… please people don't play that casino !!!!!!!
9 November 2024
Unprompted review
Reply from Immerion
Dear Fero,
We regret that your visit was not as positive as it could have been. Thank you for letting us know.
We strive to process all withdrawal requests as quickly as possible, within constraints of financial procedures. We understand that sometimes it might take slightly longer than expected but we constantly work with our partners to streamline the process as much as possible to provide fully uninterrupted gameplay!
All account closure requests are always processed by the team and we strive to reply either directly in the chat, if the request was made there, or via email. To provide more options to players, additional methods are also available directly in your profile!
Best regards,
Immerion Team
Reply from Immerion
Dear Caroline,
Your 5-star feedback made our day! We're so glad you had a positive experience.
Best regards,
Immerion Casino
Scam!
After more big wins in a row they cancel the withdrawals!!! First time cashouts were instant with Crypto. But after I won more with new deposits they don't want to cash out my money and from one to another day verification and 'Provider requests' to control..
They make advertising with no verification and instant/anonym playing but if you win a lot of thousand Dollar they scam and they look for excuses..!
Don't play in this casino!!!
2 November 2024
Unprompted review
Reply from Immerion
Dear Luis,
Thank you for bringing this to our attention. We’re committed to making improvements. Our main priorities are always player satisfaction and security of any transactions. As such, processing may take some time, within constraints and limitations of financial system. We are not allowed to cancel any withdrawals without a valid reason and if it is canceled at any point, the team will send a note via email when able. You can also contact us at support@immerion1.com for more information and the team will be glad to check it and let you know if anything is amiss!
Best regards,
Immerion Team
DO NOT PLAY HERE
DO NOT PLAY HERE. I GOT A BONUS WITH 30X WAGER AND I MADE IT BUT THEY DELETED THE WINNINGS!! PROTECT YOUR MONEY AND GAMBLE ON A CASINO WITH A LICENCE.
4 November 2024
Unprompted review
Reply from Immerion
Dear John,
Thank you for your review. We regret that your visit didn’t meet your expectations and will work on improving.
Immerion strives to always operate in fair manner, within constraints of our license. The details of licensing and bonus conditions are always outlined in our Terms, available for all players. In addition, our support team is available 24/7 via email or live chat to clarify any rules for bonuses, to make sure your gameplay goes as smoothly as possible!
Best regards,
Immerion Team
HANDS DOWN THE BEST CRYPTO CASINO AROUND
Love this place and it's fast and fair. I'll be playing here for a long long time and I'll be recommending them to anyone and everyone I know. They have an endless library of games. I'm impressed!!
2 November 2024
Unprompted review
Reply from Immerion
Dear Abi,
Your review made our day! We're thrilled to hear that you had a positive experience at our online casino. Providing our players with a seamless and enjoyable gaming experience is our priority, and your feedback reaffirms that we're on the right track. We appreciate your support and look forward to welcoming you back for more fun and excitement!
Best regards,
Immerion Casino
You cannot withdraw your money from…
You cannot withdraw your money from this casino. I will update my rate based on their response but for now it's been almost 24 hrs and still says processing
1 November 2024
Unprompted review
Reply from Immerion
Dear Hurta,
We’re sorry to hear about your experience. Your feedback is very important to us, and we will share it with any relevant teams.
We strive to process all withdrawals within the shortest time possible, keeping in mind financial processing constraints and limitations. The processing time may depend on several factors, including our third party payment processor times, but we always do our best to complete the requests as soon as we can! If you are currently facing difficulties with a withdrawal, please feel free to contact us at support@immerion1.com!
Best regards,
Immerion Team
Canceled my withdrawal
I have been playing at immerion casino for a few months i joined using azzigambling link as he promotes this casino. They have a good range of games, i have read the reviews about slow withdrawals so i will update this when i receive mine but i have made my 1st withdrawal today 31st october with a 48 hour processing time to my bank. Username jays88
Update- 6 hours after i requested a withdrawal it was declined due to issue with payment provider and the money i tried to withdraw not returned to my account. Sort it out immerion !
Update - now trying to withdraw by skrill will update when i get my withdrawal.
31 October 2024
Unprompted review
Reply from Immerion
Dear Jamie,
Thank you for your review. We regret that your visit didn’t meet your expectations and will work on improving.
We strive to bring fairness for all players and if any withdrawals are canceled by our payment processing partners, the funds are always returned to your account within the shortest timeframe possible. We hope your new attempt went through without a hitch, but if you are still experiencing any issues, you can always contact us at support@immerion1.com and the team will be ready to help!
Best regards,
Immerion Team
Well i think we all get scammed, i will update if i get my winnings
Well i think we all get scammed. I am lucky that i win and get few withdrawals, arround 1600eur was processed very fast to Skrill. Today i win 500 eur and after i try to withdraw these winnings - it shows now processing.. I have all screenshots what support tells. One support agent tellning that it will be proceed shortly, next one telling that 24/48 hours. I will update this if i get my winnings.
Today they canceled my withdraw and asked to send some documents, credit card, passport, photo with passport in front of immerion website. Thats crazy. Verify can be at 10 working days.
Update: still nothing just lies as always. KYC already 10 days, no answer from these scammers.
31 October 2024
Unprompted review
Reply from Immerion
Dear Marius,
Thank you for taking time to review our services. We apologize for any inconvenience you faced. Please know we are constantly working on enhancing our services.
Verification is a very important part of the gameplay as it greatly enhances the security of the account and withdrawals, the aim of the procedure is to ensure ownership of the account and funds and prevent any losses of those. As such, some additional documentation may have to be provided and analyzed by the team to verify it. We strive to do so as quickly as possible for all players, without sacrificing security in the process. We hope for your understanding!
Best regards,
Immerion Team
For this casino is rocket science doing…
For this casino is rocket science doing withdrawals. They can’t do that or don’t know how to do that. Absolutely scam. Please don’t play in this, avoid these clowns.
I make first day withdrawal, after two days it was cancelled. Ok it’s not problem. But I didn’t get back my balance. It’s taking to much time.
23 October 2024
Unprompted review
Reply from Immerion
Dear Zara,
Thank you for taking time to express your feelings based on your experience. Here at Immerion we strive for full transparency in our processes. Our withdrawals are processed in cooperation with secure payment processing companies. If at any stage of the process an error occures, the funds are always returned to your wallet and we ensure that funds are strictly controlled by you alone.
We sincerely hope the issue has been resolved but if you have any ongoing concerns, you can always contact us at support@immerion1.com and the team will be glad to help further!
Best regards,
Immerion Team
Haven’t received my second withdrawal…
Haven’t received my second withdrawal in 11 days. I did 2 withdrawals. First one were October 16. (920€), second one October 17. (630€)
First one, which was the first withdrawal from immerion, arrived my bank account October 21. It showed "Completed" already at October 18, but there was weekend and the funds arrived my bank account on monday morning. How ever I contacted support several times and they told different story everytime. Someone said the funds has already left their site and other that there is some problem and they are still pending. Now they’ve been telling that the second withdrawal has been sped up for several days. They just say it has been left from their site but there might be a delay in RARE cases. But its been almost 12 days. I’ve seen others has the same problem after the first succesful withdrawal…
17 October 2024
Unprompted review
Reply from Immerion
Dear Player,
Thank you for taking time to outline your experience with us! We’re sorry your experience didn’t match our usual standards. We strive to process all withdrawals as quickly as possible, within banking constrants and processes. In rare cases, processing on the banking side may take longer than expected but we try our best to ensure the transaction is completed and the funds are received if at all possible! We sincerely hope that your described issue has been fully rectified but if you still need further assistance, you can always contact us at support@immerion1.com for further communication!
Best regards,
Immerion Team
Ok….
my first withdrawal was very fast, it was good but when I deposited €10 a week ago it still doesn't show up in my game account, but it has been debited from my bank account!
5 October 2024
Unprompted review
Reply from Immerion
Dear Jonne,
As we see, one of the deposits was not processed successfully and was automatically returned to your bank account. We sincerely apologize for this and we also understand that future deposits processed successfully and we hope the issue was successfully resolved!
Best regards,
Immerion Team
big delay on withdrawal
I made a crypto withdrawal of 684$ from immerion casino and I got a withdrawal problem its on process status for 3 days now same answers and first time experience that problem at an online casino fell unsafe and not sure that i will get my money
2 October 2024
Unprompted review
Reply from Immerion
Dear Player,
Thank you for your feedback. We understand your disappointment and sincerely apologize. We hope the withdrawals are now successfully available, but if you have any further concerns, you are always welcome to contact us via support@immerion1.com for more assistance!
Best regards,
Immerion Team
Decent game selection but that's where…
Decent game selection but that's where it all stops I'm waiting 2 weeks now for my withdrawal of 300 euro I've asked numerous times for my withdrawl it's the same answer all the time it's a technical issue the website states 24hr withdrawl false advertising
26 September 2024
Unprompted review
Reply from Immerion
Dear Adam,
Thank you for providing feedback regarding Immerion! Your time is very appreciated.
We hope that the described concern has been resolved in cooperation with the team. If you continue to experience problems with the withdrawal, you can always contact our support team at support@immerion1.com and we will be glad to assist!
Best regards,
Immerion Team
I have been trying to get my money for…
I have been trying to get my money for the last week, i tried bank card and now im trying skrill. This is very unacceptable and i really hope that i get my money because other than the withdrawal taking so long it is a good site so i really hope i get my money!
24 September 2024
Unprompted review
Reply from Immerion
Dear Andy,
Thank you for your feedback! Your opinion is crucial to our ongoing effort to improve experience for all players!
We hope that the described concern has been resolved in cooperation with the team. If you continue to experience problems, you can always contact our support team at support@immerion1.com and we will be glad to assist!
Best regards,
Immerion Team
I really dig the cashback feature
I really dig the cashback feature - it's like a little bonus that keeps things interesting. The game selection is decent, and I've had a blast trying out different ones. Plus, the design is sleek and user-friendly, which is always a plus. On the downside, there have been a couple of times where withdrawals took longer than expected, but nothing too major. If you're looking for a solid online casino experience with some cool perks, give Immerion a shot.
4 September 2024
Unprompted review
Reply from Immerion
Dear Frank!
Thanks for the positive feedback! We're committed to making your next experience even better.
Best regards,
Immerion Casino
Long delay in processing the withdrawal...
Major technical problems especially with payouts. My first withdrawal attempt was canceled after more than 10 days of waiting. After much trouble I received the money after 2 weeks. It is not acceptable and I can not recommend this casino.
As for the casino itself, they have all the games like most other casinos, the navigation is ok, and the casino support staff is polite and quick to respond.
28 August 2024
Unprompted review
Reply from Immerion
Dear Yoga505!
We sincerely apologize for the delay caused by the technical issue. We've made every effort to resolve the problem, and your withdrawal has now been completed.
We apologize for any inconvenience this may have caused.
Best regards,
Immerion Casoino
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