The Engineer, Ryan, who came to service the fire suppression system on February 6th, was on time, friendly, and quick. That's peace of mind for another year. Great customer service, too, very respons... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was reminded by the company that my unit requires servicing. The service was easy to book and the company was very accommodating with the time of the service. The engineer arrived 15 minutes early... See more
Company replied
Really informative and not just a hard sell for their product. As an ex fire fighter, spoke with authority and a knowledge of how fire works and best ways to prevent it. Not just another boring safe... See more
Company replied
Training course - IMist and the effects of removal of BS8458:2015 and replaced with BS EN 1497217:2025 Hi Eddie, Thanks again for your time, I think the CPD presentation is a great initiati... See more
Company replied
Company details
Written by the company
iMist™ is the modern fire suppression solution replacing the heritage technology of fire sprinkler systems. It eliminates concerns over water damage, large water supply tanks, water supply upgrades and hidden maintenance costs. We offer the perfect high pressure water mist system that can be installed quickly with a minimum of fuss but a maximum of protection for you and your property.
Contact info
4 Abbey Wood Road, ME19 4AB, Kent, United Kingdom
- 0808 122 3344
- sales@imist.com
- imist.com
4.9
Excellent
278 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Quick and prompt Q218341 engineer John…
Quick and prompt Q218341 engineer John Ashdown
9 April 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Kathryn,
Thanks for taking the time to leave us a review.
I'm pleased to hear that John was quick and prompt during your appointment.
-iMist
i-mist final installation and commissioning
Our Engineer, Nick, arrived on time and completed all the work required to complete the final installation of our i-mist system. He took great care to cover the floors to avoid damaging them and cleaned up after himself. He walked us through what he had done and how the system works.
Customer no: Q2212067-2025
11 April 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Kathy,
Thanks for taking the time to leave us a review.
I'm pleased to hear that Nick arrived on time and was able to complete your system commission with care.
I'll be sure to pass your kind feedback on to the team.
-iMist
Turned up and finished the job quickly…
Turned up and finished the job quickly and confirmed everything was all okay. Thanks to John Ashdown engineer for his great service and easy manner.
25 November 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Chris,
Thanks for taking the time to leave us a review.
I'm pleased to hear that your appointment with John went well.
-iMist
Annual Service
Simple from booking service, to engineer arriving on time.
Very friendly engineer, John Ashdown, who did a quick and efficient annual service for me
11 April 2025
Unprompted review
Reply from iMist Fire Suppression
Good afternoon,
Thanks for taking the time to leave us a review.
I'm pleased to hear that John was friendly, quick and efficient during your servicing appointment.
-iMist
Annual servicing - Friendly & efficient
Annual servicing of our home iMist system was handled in a friendly & efficient manner, from Samantha coordinating at head office through to John Ashdown, the engineer who attended this morning to complete the service.
Many thanks
Q 207919 - 2025
10 April 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Clive,
Thank you for taking the time to leave us a review.
I'm so pleased to hear that you had a positive experience during your booking process with Samantha and during your servicing appointment with John.
I'll be sure to pass your kind feedback on to the team.
-iMist
Fabulous admin staff (Sam and Chloe)…
Fabulous admin staff (Sam and Chloe) who make things happen and super professional engineer (Ben). Thank you
9 April 2025
Unprompted review
Reply from iMist Fire Suppression
Good morning,
Thank you for taking the time to leave us a review.
I'm pleased to hear that you had a positive experience Sam, Chloe and Ben.
-iMist
Efficient fast service
The engineer, John Ashdown, arrived on time and was very amiable. He carried out the service efficiently and without any fuss or bother
The Q number is S206044-2025
7 April 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Steve,
Thanks for taking the time to leave us a review.
I'm pleased to hear that John arrived on time and carried out your service efficiently and without any fuss or bother.
-iMist
Reply from iMist Fire Suppression
Hi Philip,
Thanks for taking the time to leave us a review.
I'm pleased to hear that Joe was polite, tidy and professional during your appointment.
-iMist
Nick was great and very helpful
Nick was great and very helpful, friendly, clean and tidy. Great job again!
13 March 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Juliet,
Thanks for taking the time to leave us a review.
I'm pleased to hear that Nick was helpful, friendly and tidy during your appointment.
-iMist
S2212484-2025
Nick arrived within time frame. Carried out service efficiently.
2 April 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Rosaleen,
Thanks for taking the time to leave us a review.
I'm pleased to hear that Nick was on time and carried out your service efficiently.
-iMist
Reply from iMist Fire Suppression
Hi Matthew,
Thanks for taking the time to leave us a review.
I'm pleased to hear that you found your visit to be informative.
I'll pass your kind words on to the team.
-iMist
John Ashdown was brilliant!
28 March 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Abi,
Thanks for taking the time to leave us a review.
I'm pleased to hear that John was brilliant during your visit.
-iMist
Ben was very helpful and an asset to your company
Helpful and friendly engineer who serviced our tank quickly and efficiently.
The engineers name was Ben Hunt and I would hive him 10/10 as he phoned when on way, was on time, a clean worker and serviced the machine taking care to not distrupt the kitchen and the unit it is housed in!
4 March 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Carolyn,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that Ben was helpful and friendly during your servicing appointment.
I'll be sure to pass your kind feedback on to the team.
-iMist
Polite engineers that carried out their…
Polite engineers that carried out their job efficiently. What’s not to like ??!! W
3 March 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Sue,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that the engineers were friendly and efficient.
I'll be sure to pass your kind words on to the team.
-iMist
Excellent service
Nick was our engineer and he was excellent he was helpful , on time and explained what needed to be done and why I would highly recommend nick
28 February 2025
Unprompted review
Reply from iMist Fire Suppression
Hi James,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that Nick was helpful, on time and able to explain everything for you.
I'll be sure to pass your kind words on.
-iMist
S194201
S194201
Nick and Cameron carried out the service. Both were incredibly efficient, explanatory and incredibly friendly.
Took the opportunity to explain the system process and what to do in the event of a fault.
27 February 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Anya,
Thanks for taking the time to leave us a review.
I'm pleased to hear that Nick and Cameron were efficient, explanatory and incredibly friendly during your service.
I'll be sure to pass your kind feedback on to the team.
-iMist
Respectful workers who are very fast…
Respectful workers who are very fast and reliable, they arrived at the agreed upon time and finished the job with precision. 5194201
27 February 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Tyrin,
Thanks for taking the time to leave us a review.
I'm pleased to hear that our engineers were respectful, fast and reliable.
I'll be sure to pass your kind feedback regarding their precision on to the team.
-iMist
Good serviceEasy to book and reschedule…
Easy to book and reschedule appointments. Prompt, polite and tidy.
Good all round service
24 February 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Kevin,
Thanks for taking the time to leave us a review.
I'm pleased to hear that you found the process easy and that the team were prompt, polite and tidy.
- iMist
Professional Service
Arrived on time carried out the work efficiently and were smart , polite and professional. Thank you
Ref Q52272382 Aaron & Jacob
21 February 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Allison,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that Aaron and Jacob arrived on time, and were efficient, smart, polite and professional.
I'll be sure to pass your kind words on to the team.
-iMist
Q206105 Aaron
Q206105 Aaron
Punctual, efficient and friendly. No complaints.
20 February 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Daniel,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that Aaron was punctual, efficient and friendly.
-iMist
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