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IMG® Reviews 22,048

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TrustScore 4.5 out of 5

4.6

Insurance Company
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Review summary

Created with AI, based on recent reviews

Looking at 6,508 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user-friendly website, highlighting its ease of navigation, clear information, and straightforward process for understanding and purchasing insurance. Many also appreciate the reasonable and competitive pricing, along with the variety of options available to suit different needs. However, some customers also mentioned significant dissatisfaction with the claims process, describing it as difficult, arduous, and slow. A few people reported issues with claims being denied or only partially paid, leading to disappointment and a feeling of being let down when they needed the service most.

What people talk about most

User experience

Consumers generally express satisfaction with the user experience, highlighting its user-friendliness and... See more

Website

Reviewers mention positive feedback about the website, consistently praising its ease of use and clear... See more

Price

Clients share positive opinions on price, consistently finding the costs reasonable and affordable. Many... See more

Service

Customers had ambiguous experiences with service. Many reviewers expressed satisfaction, highlighting... See more

Claim

Users describe ambiguous interactions with claim. While some customers found the claim filing process easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used iTravelinsured travel insurance for years and have had to make claims two times. Both were handled well. We've recommended iTravelinsured to others as a result.

Rated 5 out of 5 stars

Your website was easy to navigate and clear to understand. Fort the few questions I did have, your sales team answered the phone quickly, was very pleasant and knowledgeable, and answered my question... See more

Rated 5 out of 5 stars

It was easy to access the quotes, there are different options, with additional coverages. Hopefully it is just a to be safe purchase. Thank you!

Rated 5 out of 5 stars

The website is very user-friendly and easy to understand. The insurance options provide exactly the coverage we need for peace of mind while traveling. Thank you!

Company details

  1. Insurance Company
  2. Travel Insurance Company

Written by the company

International Medical Group® (IMG®), a SiriusPoint company, is an award-winning global insurance benefits and assistance services company that has served millions of members worldwide since its founding in 1990. The preeminent provider of travel and health safety solutions, IMG offers a wide range of insurance programs, including international private medical insurance, travel medical insurance, and travel insurance, as well as enterprise services, including insurance administrative services and 24/7 emergency medical, security, and travel assistance. IMG’s world-class services, combined with an extensive product portfolio, provide Global Peace of Mind® for travelers, students, missionaries, marine crews, and any other individuals or groups traveling, working, or living away from home. For more information, please visit www.imglobal.com.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

22K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

So far so good

I take this insurance up to 4 or 5 times per year. So far the experience I have has been good since is only in internet.
Just once 18 months ago I have some e-mail that I have sent to you that has never been answered. It was about my loss of iPhone ...

28 May 2026
Rated 5 out of 5 stars

Returning customer

Returning customer. I used your company last year. I did not need to make a claim, but the process was clear.

27 May 2026

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