Independent Mortgage Brokers Reviews 

249
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, professional, and patient. The service provided is frequently described as excellent, with many appreciating clear explanations and detailed advice. Exceptional customer service and quick response times to all queries are often highlighted. People consistently found the company reliable and knowledgeable, making complex processes feel simple and stress-free. Many consumers were particularly impressed with the ability to secure great deals and provide the best options, often achieving quick results. The overall experience is frequently described as efficient, professional, and supportive from start to finish.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professional, knowledgeable, and... See more

Staff

Clients share positive opinions on staff, with many reviewers praising the professionalism, knowledge, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness, responsiveness, and... See more

Response time

Customers had positive experiences with response times, frequently praising the quick and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are in the process of buying our first house, Lee and Sarah have been so helpful throughout the whole experience making it a less stressful experience. When we have a query we have received advice... See more

Rated 5 out of 5 stars

I messed about with various online portals looking at all my different mortgage options before deciding I would be better served finding a locally based Broker. I chose IMB mainly because they are bas... See more

Rated 5 out of 5 stars

We worked with Sarah for our mortgage process, and we can’t thank her enough for all the help she gave us. She was always professional, patient, and incredibly clear with her explanations. She gui... See more

Rated 5 out of 5 stars

Lee Gribben was fantastic from start to finish. We are first time buyers and he was always happy to answer any questions we had, responding quickly and kindly. We found Lee to be very down to earth an... See more


Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Financial Consultant
  4. Non-Bank Financial Service

Written by the company

Welcome to IMB Online on Trustpilot! 🌟 As one of the leading mortgage brokers in Leeds, we're more than just financial advisors - we're your trusted partners in making your dream home a reality. With over 20 years of experience in the financial services industry, we've been guiding our clients, both locally in Leeds and nationally across the UK, through the mortgage market, helping them secure the best deals. At IMB Online, we're all about personalized service. Our team of highly trained brokers understands that every client's needs are unique, and that's why we offer a wide range of mortgage options from various lenders. Our goal is to ensure you get a mortgage deal that's tailored to your situation. But we're not just about business - we're about community. As a locally-based mortgage broker in Leeds, we're committed to giving back to our community and are actively involved in local charities. Don't just take our word for it - check out our glowing reviews from clients who have experienced the IMB difference. From our professionalism and responsiveness to our personalized service, our clients have a lot to say about us! So, whether you're based in Leeds or anywhere in the UK and asking yourself, "Where can I find the best mortgage brokers near me?", look no further than IMB Online. Join the IMB family today and let us help you unlock your dream home! 🏠🔑


Contact info

5.0

Excellent

TrustScore 5 out of 5

249 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

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5.0

All reviews

(249)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Legendary Service; Highly Recommended

I can’t recommend Independent Mortgage Brokers enough. A friend recommended IMB and encouraged me to give them a call; I am glad I did. After some fact finding with Lee, we set sail. It is noteworthy that Lee’s knowledge of lenders and their respective requirements is top notch! Outcome focused, he matches one’s circumstance to the most competitive prospective lenders with a caveat “I am 99% positive”. End to end, Lee has provided a legendary service and just like my friend, I will have no reservations in recommending to family and friends.

29 March 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Services & Advice, 100% Recommended.

We chose Independent Mortgage Brokers after Sarah was recommended by multiple friends, and we were not disappointed. Being first time buyers we had lots of questions and concerns about how things worked.
We went through the process of getting a mortgage and purchasing a house throughout the pandemic and this brought with it additional hurdles. Sarah guided us every step of the way.
We would definitely recommend Independent Mortgage Brokers, they take the stress and legwork out of finding the right product.

Thank you Sarah, we will be in touch in the future :)

25 March 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely delighted with the service…

Absolutely delighted with the service offered by Lee and Sarah. This is the 2nd time I have used Lee, first time was when no other companies could offer me the mortgage I needed but Lee went above and beyond to get me the right deal. 2nd time 5 years later and Lee was the first person I contacted to arrange my new mortgage for the new house. I have now moved in and couldn’t have done this without Lee & Sarah.

11 March 2021
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Independent…

I would highly recommend Independent Mortgage Brokers to anyone looking for a great deal.

They secured our mortgage on a great deal with a low Apr rate & cash back deal .

Lee also organised our building insurance & life insurance all at the same time which saved us a lot of stress & got us a deal that works for us .

Communication with both Lee & Sarah was fantastic guiding us all the way through the process.& keeping us updated at the different stages of the process .

Lee is very knowledgeable and was recommended through a friend I am so pleased we used his service . He is very easy to talk to & will go above & beyond
To ensure you are happy with the service he offers .
Thank you Lee & Sarah 😀
I will definitely be recommending you to all our friends & family .

8 March 2021
Unprompted review
Rated 5 out of 5 stars

Well we never fort we would get a…

Well we never fort we would get a mortgage but then we met Lee and Sarah and now we have absolutely brilliant very professional and quick they literally took all the stress on they did everything they have made are dream come true we carnt thank them enough we would highly recommend Lee and Sarah real thank you so much 😊

22 February 2021
Unprompted review
Rated 5 out of 5 stars

Great service from Lee

Lee has being very supportive in leading me through to securing my property. Everything was well explained to me in-depth and her largely did all I needed to do for me. I will always recommend him to anybody. He provided excellent service.

12 February 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Throughout Lee was very professional and reliable, with excellent communications keeping the process stress free. I would highly recommend Lee.

10 February 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely the best

Absolutely the best company we have come across, had a bloke before that just could not be bothered to help but Sarah has been absolutely fantastic and helped every step of the way with everything. Could not thank her enough definitely would recommend to others to use these guys are top notch for everything.

16 January 2021
Unprompted review
Rated 5 out of 5 stars

Let down repeatably until I found IMB

After being let down and left hanging by numerous mortgage advisors previously A friend recommended Sarah.
She’s been absolutely brilliant and helped no end. A complicated case seemed to scare off other advisorsbut not Sarah. Cannot recommend IMB highly enough. I also cannot thank them enough for helping ensure we get our dream family home.

14 January 2021
Unprompted review
Independent Mortgage Brokers logo

Reply from Independent Mortgage Brokers

Hello Lucy,

Thank you for your glowing 5-star review and for your trust in IMB Online! We're thrilled to hear that you had such a positive experience with Sarah Devine.

Sarah, like all our team members, is dedicated to providing our clients with the advice they need to find the perfect mortgage, no matter how complicated the case may be. We're glad to hear that her commitment and expertise made a difference in your home buying process.

Your feedback about our professionalism and dedication to helping our clients secure their dream homes is greatly appreciated. We're delighted that we could assist you in your journey and provide you with peace of mind.

We also want to extend our heartfelt thanks for your recommendation. We look forward to assisting you again in the future!

For more updates and insights, we invite you to like and follow our Facebook page. Just search for "IMB Online" on Facebook and you'll find us there.

Thank you for choosing IMB Online, your trusted mortgage broker in Leeds. We look forward to serving you again in the future!

Best regards,
Lee Mynard
#IMBOnline #MortgageBrokersLeeds #HomeOwnership #FinancialServices

Rated 5 out of 5 stars

An Excellent Choice

In 2013, I got into some financial difficulties, which made getting a mortgage very difficult due to poor credit. I carried out intensive research to find a specialist mortgage broker who could get me a mortgage. The best offer I got was from Independent Mortgage Brokers(IMB) with Sarah being my broker. I cannot speak highly enough of the help and support offered by Sarah. She went painstakingly through the entire application step-by-step multiple times, answered my numerous questions and never lost patience. Her help and advice was invaluable at every turn from start to finish the whole process became far less fraught. Even after the mortgage was issued, she continued to help liaising between the solicitors, estate agents and myself. I consider myself lucky to have found Sarah and worked with her as she really made the process so painless and stress free. Anyone who works with IMB and is lucky enough to have Sarah literally has nothing to worry about. I would be happy to have her as my broker every time.

12 January 2021
Unprompted review
Rated 5 out of 5 stars

I cannot thank Lee and Sarah enough!

I cannot thank Lee and Sarah enough!! They have been amazing!! So trustworthy very responsive to every question we have had. They have changed our life’s for the better, we have finally got our new dream home we have always wanted and it’s all thanks to you. I could cry with happiness honestly your both amazing!!!!!

14 December 2020
Unprompted review
Rated 5 out of 5 stars

Outstanding service provided!!

Outstanding service provided!!! Lee took the time to get to know my personal circumstances, and what specific product I wanted. After being told no by other mortgage brokers, Lee not only came up with a deal, but one of the best the market was offering at the time. Lee promptly answered any questions and i was made to feel like a valued customer. Would highly reccomend in the future!

4 December 2020
Unprompted review
Rated 5 out of 5 stars

Excellent services

I heartily recommend the services of this office.Very quick and efficient contact with the client (me). The matter was settled in an express pace. Thank you so much.

1 December 2020
Unprompted review
Rated 5 out of 5 stars

Excellent Service, highly recommended.

Sarah recently assisted me with a mortgage application following a recommendation by a work colleague. The service was professional, speedy and supportive, the whole application process was completed in a record 10 days, when I received my mortgage offer.
I cant recommend this service enough, many thanks.

9 November 2020
Unprompted review
Rated 5 out of 5 stars

I was recommended by a friend and I am…

I was recommended by a friend and I am please to say, knowing Lee is a dream come through.
Mr Lee from day one has presented very professional, efficient , speed and precise about my enquiry in relation to my mortgage application. He has shown and demonstrated patience and proactive . Lee is a soluction solver in my opiinion with mortgage enquires, full of ideas and good customers service is brililant .
I will 101 percent come back to lee in the nearest future to seek another mortgage application, I was able to obtain a mortgage even with my bad credit. Thank you so much to make my dreams come into reality. This is the begining of my destiny after waited for many years unsucessful mortgage application with other mortgage lenders.
Thank You so much Iee. I am very grateful.

22 October 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic, really understood what we wanted to achieve and got the right deal for us. Would definitely recommend them

13 October 2020
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, hassle free, fast and fantastic company. First time buyer, and had a previous broker unable to help, but Sarah and the team took only a couple of weeks to finalise a mortgage offer and could not have been any more professional and helpful.. 5 stars!

11 October 2020
Unprompted review
Rated 5 out of 5 stars

Great!

So helpful! It was my first time buying I was a little unsure with somethings. Sarah and the team helped every step of the way. Really easy and made it stress free !
Thank you !

22 September 2020
Unprompted review

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