Expensive tests to have so many problems. Every test I've done, has had issues. From technical site problems causing voided test, to saying sample didn't have enough blood when it was way past minim... See more
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RA kit was easy enough to perform, and I received results in a timely manner. However, I had same lab work done in an outside lab to confirm, a few days after receiving my result and it was complete... See more
I mailed my sample out on June 10th, and did not hear anything until I finally emailed on the 22nd. I was promptly emailed back, and was told I would definitely have my results very soon. Unfortunatel... See more
Company replied
Very frustrating. Sent 1st sample in and got no results for 2 weeks, so I contacted them. They said not enough blood was present, and sent me a 2nd test kit. They should have reached out to me 1st,... See more
Company replied
Company details
Written by the company
imaware™ is the at-home health testing leader and provides patients with the tools and data to enable awareness to chronic illness, empowering them to live a healthier life. imaware™ at-home tests come with physician oversight, are easy and painless, and are validated to be as precise as traditional lab tests. imaware™ offers tests for prediabetes, cardiovascular disease, and many other conditions starting at $79 per test. For more information, please visit us online at imaware.health
Contact info
Houston, United States
- 1.855.502.9273
- support@imaware.health
- imaware.health
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The test was quick with easy to follow…
The test was quick with easy to follow instructions. Results were available in about 10 days and were both thorough and easy to follow.
I am so happy to have this available to…
I am so happy to have this available to monitor my bloodwork for celiac without having to have a doctor’s prescription. Also, you have made it so easy and I get my results quickly. I’m very happy Imaware.
Fast and efficient
Very helpful customer support that went…
Very helpful customer support that went above and beyond to answer my questions, and clear results.
Top notch company!
I was very impressed by the professionalism and timeliness of everything. My results came back as inconclusive the first go around because I just barely didn't have enough blood in the vial. I got a call right away and they sent another kit, free of charge, that same day! Could not have been happier with the process. My only complaint is that I know I would have had a hard time collecting the sample if I hadn't had help.
I ordered Celiac maintenance lab work…
I ordered Celiac maintenance lab work and was pleased with report and turnaround time. I plan to use again.
The test was easy to do and a very good…
The test was easy to do and a very good price. Got results within a few days of mailing the blood sample in.
Fast and easy!
My 1st test didn't have enough blood to…
My 1st test didn't have enough blood to test and I was sent another test at no extra cost. I know the extra test at no cost can't be given often, but I was so grateful. My test for celiac was not conclusive, but I was helped on chat, phone and text. Fantastic customer service. I could have been told anything about my test results, but rather have a not conclusive than told something not true. I reccomend taking this testing system from this company.
This was one of the most efficient…
This was one of the most efficient communicative experiences I’ve ever had! Very professional and timely. I had issues logging in and it was taken care of immediately.
Great service!
Easy experience!
Very lovely experience! I had a bit of a rough start but Jani was able to get be right back on track!
Great Customer Service
A very affordable test and I received the results within one week of mailing the sample.
Also a follow up phone call afterwards asking if I had any questions about the results.
imaware is amazing
imaware is amazing. To execute the test us very simple and the results were provided in a very timely manner, well documented, and easy to understand! I HIGHLY recommend imaware!
Process was easy and very fast
Process was easy and very fast. Thank you
Great experience
Great experience & Jani went out of his way to help with some minor issues I had when ordering. Fantastic customer service and response to any questions. Also, super quick turn around!
Dependable service.
I was so relieved to know that we could…
I was so relieved to know that we could get my son Christian tested. His doctors have been unwilling, or unconvinced that it was necessary. We bought our kit from Amazon, received it quickly, had no trouble collecting the sample, and sent it in last Saturday. It's Monday night, after close of business, of the following week and we still do not have our results. Really this wouldn't be a huge deal, but my son has been in contact with one of their reps whom told him he would have the results by the end of last week. That obviously has come and gone, so he reached out again this morning, and again the rep said he should have results by the end of the day. Well it's almost 6 pm their time and still no results. My son is really bummed and stressed out, he keeps getting his hopes up only to be let down and that's not cool. It's not very professional to say one thing and do another.
**Edit.. after sharing my frustrations with Imaware, they are apologetic and are refunding me my money. I got clear feedback and that I appreciate.
Very fast and efficient way of checking…
Very fast and efficient way of checking for celiac disease. The instructions and steps are easy to follow and the results are returned very quickly. I much prefer doing this test at home than going to a doctor for basically the same steps and cost.
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