Don’t trust this company!!
Don’t trust this company. I ordered a turban in june 2020, and I received the wrong one. Since then I have contacted the company and the owner multiple times on their emails, instagram and messenger. First they asked me to return the item, wich I did. But they never picked up the parcel from the postoffice, so the item came back to me. Then Iman (the owner) said that they had sent the real item, and that I would receive it soon. I asked for a tracking number, wich she wouln’t give me. Two more times after that, she told me that the item was on its way, but still no tracking number. The last I heard was that I should wait one week, and if nothing came, I would get my money back. That was in september 2020. Since then they/she is not responding. This is just a frawd company, and super bad service. It’s insane!
Update: today (january 21st 2021) Iman wrote to me (after reading this review, and not answering my mails nor messages since november 2020), and told me to return “both” turbans as if I receved two?!! And she wants me to pay for the shipping, and later get my money back? First of all; I don’t have two turbans?? That’s the reason I’ve been contacting you?? I never received the one I ordered - only the wrong one. And you never gave me a tracking number - you can’t prove that you sent the right turban, or that you even sent one after the wrong one. Second of all; I aldready returned the wrong item once, and payed the shipping! And you didn’t pick up the item from the post office, so it was sent back to me. So - I already lost money on shipping once, do you really think that i trust you to pay me back, if I pay again?? Right now my trust for this company is so low, that if you want the item back, buy the shipping label, and email it to me. Then I will send the turban. And seriously - return my money!! This has been the most far out shopping experience ever?! I ordered it in june 2020?! Where is the customer service??