Another great seam free experience with the team from IC, once again Charles Denman has been exceptional in his expertise content knowledge and sense of humour to make the booking process smooth as si... See more
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everything went as planned, no hiccups with transfers. the accomodation was excellent, the river cruise , owners suite was very comfortable, food excellent. stopover hotels were very acceptable,... See more
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Just returned from Imagine India holiday it was amazing. Our guide Jay was so knowledgeable and caring we never felt unsafe. We saw so much, the highlight being Taj Mahal and Shimla hiking in Himala... See more
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I found the Imagine Cruising office in Brisbane very friendly, informative and helpful. The whole holiday was very well organized and ran without a hitch. After our cruise on Azamara Pursuit, which w... See more
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Company details
- #4 of 4 best companies in Cruise Travel Agency
Written by the company
Established in 2011, we are a leading travel provider with offices across the globe, specialising in exceptional cruise holidays brimming with enriching experiences that offer so much more than just a cruise. More than just a cruise By taking pride in our relationships with cruise, rail and land partners, we’re able to create outstanding cruise holidays, seamlessly paired with immersive tours of the world’s most desirable natural and man-made marvels, enchanting rail journeys, exclusive events in unexpected locations, and fabulous hotel stays at hand-picked accommodations. Discover an unparalleled collection of once-in-a-lifetime experiences in some of the most spectacular destinations on Earth. CRUISE & RAIL Just like cruising, with rail travel the joy is in the journey, an opportunity to discover rather than simply visit. Combined together they offer an irresistible draw for so many. Many of our cruise holidays encompass rail travel on some of the most iconic locomotives in the world. From the exquisite carriages of the Venice Simplon-Orient-Express to the majestic Indian Pacific and the sophisticated Rocky Mountaineer, there’s a rail experience for everyone. CRUISE & TOURING Our cruises paired with exciting land tours offer you a bespoke holiday experience and take you to some of the most famous natural and man-made wonders on our planet. From the majestic phenomenon of Iguazu Falls to the opulent palaces of India and the breathtaking ruins of Machu Picchu – our fully escorted tours empower you with the confidence to explore new places that you might have believed were once out of reach. CRUISE & EVENT From lively cliff-top concerts in Bali to chartering entire ships to create an exclusive entertainment programme for our customers, our unique and exciting events are what truly sets us apart. Whether you’re interested in fast and furious Formula One® Grand Prix™ World Championship action or dazzling musical performances from world renowned singers, we create once-in-a-lifetime experiences paired with incredible cruises, curated just for you. CRUISE & STAY Our meticulously crafted luxury cruise and stay holidays are designed with your relaxation in mind. Enjoy your downtime in carefully chosen hotels, all while embarking on journeys to some of the world's most extraordinary destinations by cruise. Whether you prefer intimate vessels or grand liners, cosmopolitan city breaks or beachfront havens, your next unforgettable holiday awaits with us. RIVER CRUISING From the enchanting Danube to the mystical Mekong, a river cruise offers you the chance to relax as you glide through some of the world’s most incredible waterways. Whether you’re a history lover, a culture enthusiast, or someone with a keen eye for architecture, you’ll enjoy immersive experiences that showcase the beauty of each stop. CRUISE DEALS If you’re looking for the latest cruise deals then Imagine Cruising has everything, from great value sailings to last-minute cruise and stay holidays. Our cruise deals include the latest exclusive offers and promotions from all the leading cruise lines. From short breaks to longer adventures, you'll find the best value cruises to the most popular destinations here. BOOK WITH CONFIDENCE Your holiday is ATIA and AFTA protected when you book with Imagine Cruising. Fully protected. Exceptional service and expertise. Highly recommended. Amazing value.
Imagine Cruising
Written by the company
- More than just a cruise
- We create cruise holidays for every type of traveller and every imagination. Imagine Cruising wants to take you beyond your cruising dreams. That's why we constantly search for new travel experiences and change the rules about what is possible - we call it 'The Imagine Cruising Way'. We put a huge amount of time and care into tailoring cruise holidays that offer you incredible value. You can explore cosmopolitan cities, escape to unspoilt sandy beaches and seek out the world's greatest wonders, all in one holiday.
- We've only got One Life
- “One day…” It’s something we’re all guilty of saying about the things we dream of doing. We procrastinate as life passes us by. But it shouldn’t be this way. The One Life ethos is about seizing the moment and living life to the full. It’s what we live and breathe here at Imagine, it’s at the very heart of our company values and the reason we do what we do. We’re all blessed with One Life, but within it there is literally a world of possibilities just waiting to be explored. It’s our mission to help you discover this amazing world, to inspire you and help you experience as many unforgettable moments as possible, providing memories to cherish forever.
- 2021 & 2022 Cruise and Luxury Rail
- Combine a cruise with an iconic train journey to see more of the world. From the plush comfort of your carriage, enjoy panoramic views of snow-capped mountains, barren deserts, opulent palaces and more while savouring the romance of rail travel. You’ll feel like you’ve travelled back in time to a more elegant era.
- 2021 & 2022 Cruise and Escorted Touring
- From the majestic phenomenon of Niagara Falls, to the wildlife hidden in the dense rainforests of Borneo, the opulent palaces of India to the weaving marvel of the Great Wall of China - our cruises paired with exciting land tours offer you a bespoke holiday experience and take you to some of the most famous natural and man-made wonders on our planet.
- Book with Confidence
- Your holiday is ATIA and AFTA protected when you book with Imagine Cruising. Fully protected. Exceptional service and expertise. Highly recommended. Amazing value.
Contact info
Imagine Cruising , Level 7, 301 Coronation Drive , 4064, Queensland, Australia
- 1800 958 405
- customersupport@imaginecruising.com.au
- imaginecruising.com.au
4.6
Excellent
3K reviews
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Be better organised re questionss.
Imagine needs to be better organised at giving timely information.
1. We were told that a deposit on airfares would be required. No-one would tell us the amount when we booked. We assumed a DEPOSIT on airfares to be $1-2000. We were hit with $5700 yesterday. Then told it included booking, accommodation and other.
Do be upfront about the amount. Most of us budget and put aside money for big expenses. This huge amount on top of the budgeted expenses of re-tiling the roof, paying for another holiday and expecting to pay for our solar panels to be replaced and adding a battery.
2. We were asked at the start of the conversation whether we wanted to make any changes. We said No, then at the end found we were flying g Johannesburg-Sydney-Perth, when some days have direct Qantas flights to Perth. Had we known at the start, we might have added another night in Johannesburg.
You have added about 13 hours extra to our flight home and we will be 86 and 87.
Please look at flights before asking about changes or at least, leave the change option open until the customer knows the flights.
Jean
26 June 2026
Reply from Imagine Cruising Australia
Good Afternoon Jean,
Thank you for taking the time to reach out and provide your feedback on your holiday journey with us, and I do apologise for the delay in getting back to you.
Your correspondence has been provided to our management team here, who I believe have reached out to you directly to have a further chat and see what is available to us to assist you.
Thank you again for your time Jean, and looking forward to speaking with you soon!
Kind Regards,
Harrison
Senior Customer Support Agent
Darcy is Delightful
Darcy is warm, friendly, informative and quick to respond. My conversations with her have been delightful.
25 June 2026
Reply from Imagine Cruising Australia
Dear Kerrie
Thank you for sharing your wonderful feedback. We’re delighted to hear that your conversations with Darcy have been so positive.
Darcy will be thrilled to know that her warm, friendly approach and quick responses have made your experience enjoyable. We truly appreciate your kind words and will be sure to pass them on to her.
Thank you for choosing Imagine Holidays, and we look forward to assisting you again in the future.
Kind Regards
Imagine Cruising
We needed to change our booking
We needed to change our booking. Dana and Rebecca both were understanding and extremely helpful
24 June 2026
Quick response …
Quick response once the business opened. Dana provided friendly, helpful information and very timely follow through. Over an excellent experience.
25 June 2026
Unprompted review
We are very happy with our experience…
We are very happy with our experience from end to end.
Staff services - their patience, efficiency and prompt response to our inquires.
Aliya and Dan have gone way above in assisting us with our bookings.
Special mentioned re Aliya's customer service- we had approached her a couple of times on different tours and unfortunately we didn't book any of the tours. She was always polite and nothing was too much for her.
Finally we booked a tour with her help. Thanks Aliya.
22 June 2026
Reply from Imagine Cruising Australia
Dear Karen
Thank you for your wonderful review!
We’re delighted to hear that you had such a positive experience with Imagine Cruising from start to finish. Providing friendly, efficient service and taking the time to ensure our guests feel supported throughout the booking process is something we pride ourselves on.
A special thank you for recognising both Aliya and Dan. It's especially rewarding to hear that Aliya consistently provided the same high level of care and professionalism, even on occasions when you didn't end up booking. We know she'll be thrilled to hear that her patience and dedication helped you find the perfect tour when the time was right.
We truly appreciate your kind words and your trust in Imagine Cruising. We hope you have a fantastic holiday and look forward to welcoming you on another adventure in the future.
Kind Regards
Imagine Cruising
Flight booking
Sean has spent several days trying to sort an upgrade on flights to & from our cruise next year, has been sorted now & booked, a big thanks
25 June 2026
Reply from Imagine Cruising Australia
Dear Denise
Thank you for your wonderful review!
We're delighted to hear that Sean was able to assist with arranging your flight upgrades for your upcoming cruise. We know these requests can sometimes take time, so we're pleased his dedication and persistence helped achieve the outcome you were hoping for.
Your kind words will be shared with Sean, and we're sure he'll appreciate your recognition.
Thank you for choosing Imagine Cruising. We hope you have a fantastic holiday next year and look forward to helping you create many more wonderful travel memories.
Kind Regards
Imagine Cruising
We had the Dan look after us &…
We had the Dan look after us & fortunately he looked after us last holiday we booked.
22 June 2026
Bang-on
Speaking to a person and company that does what they say they’ll do is priceless and removes any stress. Excluding any extras that we may take advantage of our holiday is all good to go 9 months away.
25 June 2026
Good service and very helpful
Good service and very helpful, would definitely recommend Imagine Cruising Australia
23 June 2026
Reply from Imagine Cruising Australia
Thank you, Julian, for taking the time to share your feedback.
We are delighted to hear that you found our service helpful and that you would recommend us to others. Recommendations from our guests are one of the greatest compliments we can receive, and we truly appreciate your confidence in us.
Thank you for choosing to travel with us. We look forward to assisting you again and helping you create many more memorable holiday experiences in the future.
Warm regards,
Harrison
Senior Customer Support Executive
Reply from Imagine Cruising Australia
Thank you, Gail, for your wonderful five-star review.
We are delighted to hear that Viran communicated so well with you throughout your experience. Clear and consistent communication is an important part of delivering exceptional service, and we are pleased to know that Viran provided you with the support and information you needed.
Thank you for taking the time to share your feedback. We will be sure to pass on your kind comments to Viran, and we look forward to assisting you again with your future travel plans.
Warm regards,
Harrison
Senior Customer Support Executive
Reply from Imagine Cruising Australia
Thank you, Taraneh, for your wonderful five-star review.
We are delighted to hear that you received a quick response and that your questions were answered promptly. Providing timely, clear and helpful assistance is something we strive for, so it is very rewarding to know that this was reflected in your experience.
Thank you for taking the time to share your feedback. We truly appreciate your support and look forward to assisting you again with your future travel plans.
Warm regards,
Harrison
Senior Customer Support Executive
Reply from Imagine Cruising Australia
Thank you, Glenice, for your wonderful five-star review.
We are delighted to hear that you found our consultant to be both informative and efficient. Providing clear information and delivering a seamless experience are key priorities for us, so it is very rewarding to know that this was reflected in your experience.
Thank you for taking the time to share your feedback. We truly appreciate your support and look forward to assisting you again with your future travel plans.
Warm regards,
Harrison
Senior Customer Support Executive
We have used them before and very happy…
We have used them before and very happy with the service
24 June 2026
Reply from Imagine Cruising Australia
Thank you for your continued support and for taking the time to share your feedback. We are delighted to hear that you have travelled with us before and have been happy with the service you have received. It is always rewarding to welcome returning guests, and we truly appreciate your trust in us to help create memorable holiday experiences.
We look forward to assisting you again with your future travel plans.
Warm regards,
Harrison
Senior Customer Support Executive
Erma was helpful and went out of her…
Erma was helpful and went out of her way to answer all questions.
23 June 2026
Reply from Imagine Cruising Australia
Thank you for your wonderful five-star review.
We are delighted to hear that Emer was able to assist you and went above and beyond to answer all of your questions. Providing helpful, attentive service and ensuring our guests feel informed and confident throughout the booking process is something we pride ourselves on, so your kind feedback will mean a great deal to Emer.
Thank you for taking the time to share your experience. We look forward to assisting you again with your future travel plans.
Warm regards,
Harrison
Senior Customer Support Executive
Reply from Imagine Cruising Australia
Thank you for your wonderful five-star review Ileana!
We are delighted to hear that you found our service to be both friendly and professional. Providing exceptional service and ensuring our guests feel supported throughout their journey is very important to us, so your kind feedback is greatly appreciated.
Thank you for choosing to travel with us. We look forward to assisting you again with your future holiday plans.
Warm regards,
Harrison
Senior Customer Support Executive
Imagine Cruising Australia Vietnam and Cruise Package
Imagine Cruising Australia were very prompt in providing a Solo Traveler price for a Vietnam Tour and Princess Cuise combination The staff member Viran provided clear and accurate details of the entire holiday package.
23 June 2026
Reply from Imagine Cruising Australia
Thank you, Peter, for your wonderful five-star review.
We are delighted to hear that our team was able to promptly provide you with a solo traveller quote for your Vietnam tour and Princess Cruise holiday. It is especially pleasing to know that Viran provided clear and accurate information about your entire holiday package, helping to make the booking process straightforward and informative.
Thank you for choosing to travel with us, and we look forward to helping you create many more unforgettable holiday experiences in the future.
Warm regards,
Harrison
Senior Customer Support Executive
This is the third time we have booked a…
This is the third time we have booked a holiday through Imagine Cruising and haven't had a bad experience yet.
23 June 2026
Reply from Imagine Cruising Australia
Dear Margaret
Thank you for your wonderful review. We truly appreciate you choosing Imagine Cruising for the third time and are delighted to hear you have continued to have such positive experiences with us.
It means a lot to know you trust us with your holiday arrangements, and we look forward to helping you plan many more memorable journeys in the future.
Thank you again for your continued support. We wish you a fantastic holiday!
Kind Regards
Imagine Cruising
Very efficient service
Felicity was very helpful, she had answers for all our questions. Polite and efficient
22 June 2026
Reply from Imagine Cruising Australia
Dear Sue
Thank you for your kind review. We are delighted to hear that Felicity was able to answer all of your questions and that you found her helpful, polite, and efficient.
Providing excellent customer service is something we take great pride in, and we will be sure to pass your wonderful feedback on to Felicity.
Thank you for choosing Imagine Holidays, and we look forward to assisting you again in the future.
Kind Regards
Imagine Cruising
As of yet our journey hasn’t began
As of yet our journey hasn’t began
Our booking process was easy and informative we still need information in regards to visa just awaiting our itinerary
22 June 2026
Reply from Imagine Cruising Australia
Dear Kaye and Bob
Thank you for sharing your feedback. We’re delighted to hear that your booking process was easy and informative. We understand you’re looking forward to the journey ahead and appreciate your patience while the remaining travel information is finalised.
Our team will ensure the relevant itinerary details are provided We look forward to helping make your upcoming journey a wonderful experience.
Kind Regards
Imagine Cruising
Emer was quite good
Emer was quite good. I had to wait some 10 minutes while talking to her.
She also sent me an email to my old email, which took a while to find out what was wrong. I even rebooted my computer.
19 June 2026
Reply from Imagine Cruising Australia
Dear Gary
Thank you for taking the time to share your feedback.
We’re pleased to hear that Emer was able to assist you and provide a good experience overall. We apologise for the wait time you experienced and for the confusion caused by the email being sent to your previous email address.
We appreciate your patience while this was resolved and will continue working to make the booking process as smooth and efficient as possible.
Thank you again for your feedback, and we hope you have a wonderful holiday.
Kind regards,
The Imagine Cruising Team
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