Another great seam free experience with the team from IC, once again Charles Denman has been exceptional in his expertise content knowledge and sense of humour to make the booking process smooth as si... See more
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everything went as planned, no hiccups with transfers. the accomodation was excellent, the river cruise , owners suite was very comfortable, food excellent. stopover hotels were very acceptable,... See more
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Just returned from Imagine India holiday it was amazing. Our guide Jay was so knowledgeable and caring we never felt unsafe. We saw so much, the highlight being Taj Mahal and Shimla hiking in Himala... See more
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I found the Imagine Cruising office in Brisbane very friendly, informative and helpful. The whole holiday was very well organized and ran without a hitch. After our cruise on Azamara Pursuit, which w... See more
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Company details
- #4 of 4 best companies in Cruise Travel Agency
Written by the company
Established in 2011, we are a leading travel provider with offices across the globe, specialising in exceptional cruise holidays brimming with enriching experiences that offer so much more than just a cruise. More than just a cruise By taking pride in our relationships with cruise, rail and land partners, we’re able to create outstanding cruise holidays, seamlessly paired with immersive tours of the world’s most desirable natural and man-made marvels, enchanting rail journeys, exclusive events in unexpected locations, and fabulous hotel stays at hand-picked accommodations. Discover an unparalleled collection of once-in-a-lifetime experiences in some of the most spectacular destinations on Earth. CRUISE & RAIL Just like cruising, with rail travel the joy is in the journey, an opportunity to discover rather than simply visit. Combined together they offer an irresistible draw for so many. Many of our cruise holidays encompass rail travel on some of the most iconic locomotives in the world. From the exquisite carriages of the Venice Simplon-Orient-Express to the majestic Indian Pacific and the sophisticated Rocky Mountaineer, there’s a rail experience for everyone. CRUISE & TOURING Our cruises paired with exciting land tours offer you a bespoke holiday experience and take you to some of the most famous natural and man-made wonders on our planet. From the majestic phenomenon of Iguazu Falls to the opulent palaces of India and the breathtaking ruins of Machu Picchu – our fully escorted tours empower you with the confidence to explore new places that you might have believed were once out of reach. CRUISE & EVENT From lively cliff-top concerts in Bali to chartering entire ships to create an exclusive entertainment programme for our customers, our unique and exciting events are what truly sets us apart. Whether you’re interested in fast and furious Formula One® Grand Prix™ World Championship action or dazzling musical performances from world renowned singers, we create once-in-a-lifetime experiences paired with incredible cruises, curated just for you. CRUISE & STAY Our meticulously crafted luxury cruise and stay holidays are designed with your relaxation in mind. Enjoy your downtime in carefully chosen hotels, all while embarking on journeys to some of the world's most extraordinary destinations by cruise. Whether you prefer intimate vessels or grand liners, cosmopolitan city breaks or beachfront havens, your next unforgettable holiday awaits with us. RIVER CRUISING From the enchanting Danube to the mystical Mekong, a river cruise offers you the chance to relax as you glide through some of the world’s most incredible waterways. Whether you’re a history lover, a culture enthusiast, or someone with a keen eye for architecture, you’ll enjoy immersive experiences that showcase the beauty of each stop. CRUISE DEALS If you’re looking for the latest cruise deals then Imagine Cruising has everything, from great value sailings to last-minute cruise and stay holidays. Our cruise deals include the latest exclusive offers and promotions from all the leading cruise lines. From short breaks to longer adventures, you'll find the best value cruises to the most popular destinations here. BOOK WITH CONFIDENCE Your holiday is ATIA and AFTA protected when you book with Imagine Cruising. Fully protected. Exceptional service and expertise. Highly recommended. Amazing value.
Imagine Cruising
Written by the company
- More than just a cruise
- We create cruise holidays for every type of traveller and every imagination. Imagine Cruising wants to take you beyond your cruising dreams. That's why we constantly search for new travel experiences and change the rules about what is possible - we call it 'The Imagine Cruising Way'. We put a huge amount of time and care into tailoring cruise holidays that offer you incredible value. You can explore cosmopolitan cities, escape to unspoilt sandy beaches and seek out the world's greatest wonders, all in one holiday.
- We've only got One Life
- “One day…” It’s something we’re all guilty of saying about the things we dream of doing. We procrastinate as life passes us by. But it shouldn’t be this way. The One Life ethos is about seizing the moment and living life to the full. It’s what we live and breathe here at Imagine, it’s at the very heart of our company values and the reason we do what we do. We’re all blessed with One Life, but within it there is literally a world of possibilities just waiting to be explored. It’s our mission to help you discover this amazing world, to inspire you and help you experience as many unforgettable moments as possible, providing memories to cherish forever.
- 2021 & 2022 Cruise and Luxury Rail
- Combine a cruise with an iconic train journey to see more of the world. From the plush comfort of your carriage, enjoy panoramic views of snow-capped mountains, barren deserts, opulent palaces and more while savouring the romance of rail travel. You’ll feel like you’ve travelled back in time to a more elegant era.
- 2021 & 2022 Cruise and Escorted Touring
- From the majestic phenomenon of Niagara Falls, to the wildlife hidden in the dense rainforests of Borneo, the opulent palaces of India to the weaving marvel of the Great Wall of China - our cruises paired with exciting land tours offer you a bespoke holiday experience and take you to some of the most famous natural and man-made wonders on our planet.
- Book with Confidence
- Your holiday is ATIA and AFTA protected when you book with Imagine Cruising. Fully protected. Exceptional service and expertise. Highly recommended. Amazing value.
Contact info
Imagine Cruising , Level 7, 301 Coronation Drive , 4064, Queensland, Australia
- 1800 958 405
- customersupport@imaginecruising.com.au
- imaginecruising.com.au
4.6
Excellent
3K reviews
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we are off to South America all the…
Emer was able to provide all the information we needed to decide to book our holiday and handled the booking process in an efficient and friendly way.
30 June 2026
Reply from Imagine Cruising Australia
Dear Mike and Alice
Thank you for your wonderful review!
We're delighted to hear that Emer was able to provide all the information you needed to confidently book your holiday. It's great to know that you found the booking process both efficient and friendly.
We'll be sure to pass your kind words on to Emer. Thank you for choosing Imagine Holidays—we look forward to helping you create many wonderful travel memories. Have a fantastic holiday!
Kind Regards
Imagine Cruising
the operter was very knowlagable and…
the operter was very knowlagable and explained everything in detail.
29 June 2026
Reply from Imagine Cruising Australia
Dear Bruce
Thank you for your wonderful review!
We're delighted to hear that you found our team member knowledgeable and that they took the time to explain everything in detail. We believe it's important that our guests feel well informed and confident throughout the booking process, so it's great to know this was reflected in your experience.
We truly appreciate your kind feedback and look forward to helping you with your holiday again in the future.
Kind regards,
The Imagine Cruising Team
Dan was very friendly
Dan was very friendly, efficient & knowledgeable. Our cruise/tour was booked in no time.
29 June 2026
Reply from Imagine Cruising Australia
Dear Jenny
Thank you for your wonderful feedback.
We’re delighted to hear that Dan provided such friendly, efficient, and knowledgeable service while assisting with your cruise and tour booking. We know how important it is to feel confident and supported when planning your holiday, and we’re pleased Dan made the process quick and easy for you.
We hope you have an amazing time on your upcoming journey and look forward to assisting you again in the future.
Kind regards,
The Imagine Cruising Team
Just staff … 👏👏
The staff are so informative about all parts of the holiday and the flights and as aspects of the holiday…
29 June 2026
Reply from Imagine Cruising Australia
Dear Kaye,
Thank you for your wonderful five-star review. We're delighted to hear that you found our team so informative and that they were able to guide you through every aspect of your holiday, from your flights to your cruise and everything in between.
We know that having clear information and support throughout the booking process makes all the difference, so it's lovely to know our team was able to give you confidence and peace of mind. Thank you for choosing Imagine Cruising, and we hope you have a truly memorable holiday.
Warm regards,
Harrison
Senior Customer Support Agent
Tour Guide was exceptional in every…
Tour Guide was exceptional in every respect and made our Japanese tour brilliant.
The cruise after with Princess was also brilliant.
14 May 2026
Reply from Imagine Cruising Australia
Dear Les
Thank you for sharing your wonderful feedback.
We are delighted to hear that your tour guide helped make your Japanese experience so memorable. It is fantastic to know they provided exceptional service and contributed to making your journey so enjoyable.
We are also pleased to hear you had a brilliant experience with Princess following your tour. We hope you have many more wonderful travel memories ahead and we look forward to assisting you on your next adventure.
Thank you for choosing Imagine Cruising
Kind Regards
Imagine Cruising
Reply from Imagine Cruising Australia
Dear Helen and Don,
Thank you for your lovely five-star review. We're so pleased to hear that our team was able to provide helpful service and explain everything about your cruise clearly.
We know how important it is to feel informed and confident when planning a holiday, so it's wonderful to know you had such a positive experience. Thank you for choosing Imagine Cruising, and we hope you have a fantastic trip.
Kindest regards,
Harrison
Senior Customer Support Agent
Viran was very helpful and went out of…
Viran was very helpful and went out of her way to make sure we got everything we wanted and needed looking forward to the holiday thank you John Fogerty
26 June 2026
Reply from Imagine Cruising Australia
Dear John,
Thank you for your fantastic five-star review. We're delighted to hear that Viran went above and beyond to ensure you had everything you wanted and needed while planning your holiday.
I'll be sure to pass your kind words on to Viran, who will be thrilled to know her dedication and support made such a positive difference. We hope you have an amazing holiday and create many wonderful memories.
Kind regards,
Harrison
Senior Customer Support Agent
Tom was a pleasure to speak to
Tom was a pleasure to speak to. He was efficient,clear about what he was telling us and kind.
26 June 2026
Reply from Imagine Cruising Australia
Dear Anne,
Thank you for your wonderful five-star review. We're delighted to hear that Tom provided such a positive experience and that you found him efficient, clear in his communication, and kind throughout your conversation.
I'll be sure to pass your lovely feedback on to Tom, as I'm sure he'll be pleased to know he made such a great impression. Thank you for choosing Imagine Cruising, and we look forward to assisting you with your future travel plans.
Warm regards,
Harrison
Senior Customer Support Agent
Reply from Imagine Cruising Australia
Dear Jeni,
Thank you for your lovely five-star review. We're so pleased to hear that you found our team easy to communicate with and friendly throughout your experience with Imagine Cruising.
Providing helpful, approachable service is something we pride ourselves on, so it's wonderful to know this made a positive impression. We truly appreciate your support and look forward to assisting you with many more memorable holidays in the future.
Best wishes,
Harrison
Senior Customer Support Agent
Readiness to help and going the extra…
Readiness to help and going the extra mile. Have booked many holidays with Imagine cruising and my experience with the staff have been great
Thankyou to all the work you do behind the scene to make our holidays a success.
23 June 2026
Reply from Imagine Cruising Australia
Dear Taratian,
Thank you for your wonderful five-star review and for your continued support of Imagine Cruising. It means so much to know you've booked many holidays with us and that our team has consistently provided you with great service.
We're especially grateful for your recognition of the work that happens behind the scenes. Our team is passionate about creating memorable holiday experiences, and it's rewarding to know those efforts are appreciated.
Thank you again for your kind words. We look forward to helping you plan many more unforgettable adventures in the years to come.
Kindest regards,
Harrison
Senior Customer Support Agent
The booking process went rather…
The booking process went rather smoothly questions were answered and the cruise booked.
23 June 2026
Reply from Imagine Cruising Australia
Dear Mark,
Thank you for taking the time to leave us a review. We're pleased to hear that your booking process went smoothly and that our team was able to answer your questions along the way.
We appreciate your feedback and are glad we could help make arranging your cruise a straightforward experience. We hope you have a fantastic holiday, and we look forward to assisting you again with your future travel plans.
Kind regards,
Harrison
Senior Customer Support Agent
This company know everything you…totally awesome
This company know everything you request
Swift service 👍 fantastic customer service
Love this company they come through on everything you request
23 June 2026
Reply from Imagine Cruising Australia
Dear Leanne,
Thank you so much for your wonderful five-star review. We truly appreciate your kind words and are delighted to hear that you've consistently had such a positive experience with Imagine Cruising.
It's fantastic to know that our team has been able to provide the swift service and customer support you were looking for. Your feedback means a great deal to us, and we're grateful for the trust you've placed in us.
We look forward to helping you plan many more memorable holidays in the future.
Warm regards,
Harrison
Senior Customer Support Agent
Northern Lights
Scott made it all too easy to book my next holiday
Imagines promotional material makes planning future Holidays a pleasure.
26 June 2026
Reply from Imagine Cruising Australia
Dear Dorothy,
Thank you for your wonderful five-star review. We're delighted to hear that Scott made booking your Northern Lights holiday such an easy and enjoyable experience.
It's also lovely to know that you enjoy our promotional material and that it inspires you when planning your future holidays. I'll be sure to pass your kind feedback on to Scott, who will be pleased to know he helped make your booking process so straightforward.
Thank you for choosing Imagine Cruising. We hope your Northern Lights adventure is everything you've been dreaming of.
Kindest regards,
Harrison
Senior Customer Support Agent
Would like to have more communication…
Would like to have more communication with Imagine.Each time my call to the company I spoke to a different consultant. The last call the consultant I spoke to was very helpful.thank you.
23 June 2026
Reply from Imagine Cruising Australia
Dear Ms Chen
Thank you for taking the time to share your feedback.
We appreciate your comments and are pleased to hear that your most recent interaction with our team member was helpful.
Once a booking has been made, our dedicated Customer Support team assists passengers with their upcoming holiday departures. As our customers may speak with different experienced team members, each consultant has access to the booking details and is able to provide assistance and support throughout the journey.
We appreciate your feedback regarding communication and will continue to focus on providing a smooth and helpful experience for all our travellers.
Thank you again for choosing Imagine Cruising, and we look forward to assisting you with your upcoming holiday.
Kind Regards
Imagine Cruising
You definitely need communication…
You definitely need communication skills when writing emails. Every email threatens that if I do not pay, my deposit will be forfeited.
Second, when I booked I was told that there is no room left without window so I have to book a higher category. Wrong. I just ring yesterday after reading ad and there is one available.
I requested that I will like to stay three nights extra. Even after three months, you could not give me a price.
When you write flights included, they are the longer ones and to get direct, you pay extra.
Not booking ever again.
23 June 2026
Reply from Imagine Cruising Australia
Good Afternoon Zarrin,
Thank you for taking the time to reach out and provide your feedback on your holiday journey with us, and I do apologise for the delay in getting back to you.
Your correspondence has been provided to our management team here, who I believe have reached out to you directly to have a further chat and see what is available to us to assist you.
Thank you again for your time Zarrin, and looking forward to speaking with you soon!
Kind Regards,
Harrison
Senior Customer Support Agent
Friendly and knowledgeable service with…
Friendly and knowledgeable service with competitive pricing
22 June 2026
Reply from Imagine Cruising Australia
Dear David
Thank you for your kind review! We're delighted to hear that you found our team friendly and knowledgeable, and that you were happy with the value we offer.
We truly appreciate your feedback and thank you for choosing Imagine Cruising.
We look forward to helping you plan another memorable holiday in the future.
Kind Regards
Imagine Cruising
Be better organised re questionss.
Imagine needs to be better organised at giving timely information.
1. We were told that a deposit on airfares would be required. No-one would tell us the amount when we booked. We assumed a DEPOSIT on airfares to be $1-2000. We were hit with $5700 yesterday. Then told it included booking, accommodation and other.
Do be upfront about the amount. Most of us budget and put aside money for big expenses. This huge amount on top of the budgeted expenses of re-tiling the roof, paying for another holiday and expecting to pay for our solar panels to be replaced and adding a battery.
2. We were asked at the start of the conversation whether we wanted to make any changes. We said No, then at the end found we were flying g Johannesburg-Sydney-Perth, when some days have direct Qantas flights to Perth. Had we known at the start, we might have added another night in Johannesburg.
You have added about 13 hours extra to our flight home and we will be 86 and 87.
Please look at flights before asking about changes or at least, leave the change option open until the customer knows the flights.
Jean
26 June 2026
Reply from Imagine Cruising Australia
Good Afternoon Jean,
Thank you for taking the time to reach out and provide your feedback on your holiday journey with us, and I do apologise for the delay in getting back to you.
Your correspondence has been provided to our management team here, who I believe have reached out to you directly to have a further chat and see what is available to us to assist you.
Thank you again for your time Jean, and looking forward to speaking with you soon!
Kind Regards,
Harrison
Senior Customer Support Agent
Darcy is Delightful
Darcy is warm, friendly, informative and quick to respond. My conversations with her have been delightful.
25 June 2026
Reply from Imagine Cruising Australia
Dear Kerrie
Thank you for sharing your wonderful feedback. We’re delighted to hear that your conversations with Darcy have been so positive.
Darcy will be thrilled to know that her warm, friendly approach and quick responses have made your experience enjoyable. We truly appreciate your kind words and will be sure to pass them on to her.
Thank you for choosing Imagine Holidays, and we look forward to assisting you again in the future.
Kind Regards
Imagine Cruising
We needed to change our booking
We needed to change our booking. Dana and Rebecca both were understanding and extremely helpful
24 June 2026
Reply from Imagine Cruising Australia
Dear Dennis,
Thank you for your wonderful five-star review. We're so pleased to hear that Dana and Rebekka were understanding and able to assist you with changing your booking.
We know that making changes to travel plans can sometimes be stressful, so it's great to know they were able to make the process as smooth and straightforward as possible. I'll be sure to pass your kind feedback on to both Dana and Rebekka, who will be delighted to know their support was appreciated.
Thank you for choosing Imagine Cruising. We look forward to helping you again with your future travel plans.
Kind regards,
Harrison
Senior Customer Support Agent
Quick response …
Quick response once the business opened. Dana provided friendly, helpful information and very timely follow through. Over an excellent experience.
25 June 2026
Unprompted review
Reply from Imagine Cruising Australia
Dear Helen,
Thank you for your wonderful five-star review. We're delighted to hear that Dana was able to provide a prompt response, friendly service, and helpful information, along with timely follow-up to ensure everything was taken care of.
I'll be sure to pass your lovely feedback on to Dana, who will be thrilled to know she made such a positive impression. Thank you for choosing Imagine Cruising, and we're so pleased your experience with us was an excellent one.
Warm regards,
Harrison
Senior Customer Support Agent
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