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Imaginatal Reviews 

679
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 398 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being welcoming, kind, and accommodating, often explaining everything clearly and making them feel at ease. Many highlight the exceptional service and user experience, noting that scans were thorough, not rushed, and conducted in a calm, relaxing atmosphere. People also appreciate the convenient location and professionalism, with some receiving free rescans when initial images were not optimal. Conversely, a small portion of people felt the scan images were occasionally poor, fuzzy, or difficult to obtain due to the baby's position.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, kindness, and... See more

Service

Customers consistently note positive experiences with service, praising the thoroughness and detailed... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as amazing, wonderful, and... See more

Location

Customers had positive experiences with location, noting that the places were well-located, easy to find, and... See more

Product

Users describe ambiguous interactions with the product, with some customers expressing satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honestly the best experience ever. I went to this appointment with little to no hope. My anxiety was extremely bad because of previous concerns I had. The staff there are so welcoming and accommodatin... See more

Company replied

Rated 5 out of 5 stars

Easy to book Friendly welcoming staff. Sonogrpaher thorough, explained everything in detail and did the best to get good photos. Lots of photos to choose from after with plenty of time to look thro... See more

Company replied

Rated 5 out of 5 stars

Absolutely fabulous experience. The clinic is very relaxing when you walk in. I was an anxious wreck before my early assurance scan and i was just made to feel at such peace. The lovely sonographer to... See more

Company replied


Company details

  1. Medical Diagnostic Imaging Center
  2. X-ray Lab

Written by the company

Imaginatal is an award-winning provider of private ultrasound scanning, blood tests, and health screenings. We offer a range of pre-natal scans tailored to each stage of pregnancy, including Early Reassurance Scans from 6 weeks to date the pregnancy, Gender Scans from 16 weeks to identify the baby's sex, and 4D Scans from 24 weeks for a detailed view of the baby. Additionally, we provide Non-invasive Prenatal Testing (NIPT) to screen for chromosomal aneuploidies such as Down’s, Eduard’s, and Patau’s syndromes. Beyond pre-natal care, Imaginatal offers general health scans, blood tests, and screenings for both men and women, ensuring comprehensive health monitoring for all our patients. We are dedicated to supporting women undergoing fertility treatments with specialised well-woman scans. Our commitment to excellence and patient care has made us a trusted name in healthcare. At Imaginatal, our vision is to bring joy and peace of mind to the communities we serve. We provide healthcare imaging services that embody our mission of delivering joy and peace of mind. Our culture is built on the pillars of community, advancement, respect, ethics, and simplicity. We offer competent care with compassion, utilise state-of-the-art technology, and continuously improve our services and staff. We recognise and respect the unique identity, needs, wishes, choices, and beliefs of every individual. We provide value through honest and ethical services delivered by qualified healthcare professionals, and we make it easy for everyone to deal with us through our open and transparent approach. Our friendly and welcoming environment, along with our happy and helpful staff, ensures a positive experience for all our customers. Whether you're visiting for a pre-natal scan or a general health check-up, you can trust Imaginatal to provide exceptional care and support.

Experience Imaginatal's Exceptional Care

Written by the company

Free Rescan Policy for Early Scans
Book your Early Reassurance Scan today. If we can't see what we need, your rescan is free!
Accurate Gender Scans Guaranteed
Schedule your Gender Scan with confidence. If we get it wrong, you get 100% of your money back!
Comprehensive Health Screenings
Trust Imaginatal for all your health needs. Book your general health scan or blood test now!
Friendly and Welcoming Environment
Join our happy customers. Experience our award-winning care and welcoming staff today!

Our Rescan Policy

Free rescan

Free rescan
Book your Early Reassurance, Gender or 4D Scan today. If we can't see what we need, your rescan is free!"

Contact info

Promotion box for Imaginatal

Book Your Health Scan Today

Experience our award-winning care. Schedule your appointment now!

4.8

Excellent

TrustScore 5 out of 5

679 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(679)

393 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very calm and welcoming.

14 February 2026
Imaginatal logo

Reply from Imaginatal

Hi

Thank you for your lovely feedback. We’re really happy to hear you found the clinic calm and welcoming — creating a relaxed, reassuring space is exactly what we aim for.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

A really lovely experience

A really lovely experience, it took not one, but three scans for the to be able to find gender (baby didn’t want to tell us!) and every time they remained so positive and hopeful for us. A lovely warm experience.

14 February 2026
Imaginatal logo

Reply from Imaginatal

Hi

Thank you so much for sharing this! Babies really do like to keep us guessing sometimes — but we’re so glad you felt supported and uplifted throughout all three visits. It means a lot to hear that our team’s encouragement helped keep the experience warm and reassuring, even with a little extra patience needed.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Wonderful

Wonderful, lovely and very kind team

14 February 2026
Imaginatal logo

Reply from Imaginatal

Hi

Thank you for your kind words! It means a lot to know you had such a positive experience with us. We’ll be sure to share your lovely feedback with the whole team

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

The best possible choice

The service was amazing, the doctor was so kind, and I was able to see my baby clearly.
The price was very affordable, and I also received a video, five photos, a fridge magnet, and a keyring — plus, as a surprise, a gift from the clinic.
As a mother, I felt very welcomed and well cared for. Thank you to everyone involved.

If you want it a bit more emotional or more formal, I can tweak the tone for you 💛

12 February 2026
Imaginatal logo

Reply from Imaginatal

Hi ,

Thank you so much for sharing this lovely review. We’re genuinely delighted that you felt welcomed, supported, and looked after throughout your visit — that means everything to us.

Being able to see your baby clearly is such a special moment, and we’re so pleased we could help make it memorable with the video and keepsakes (and a little extra surprise from the clinic too!). We also work hard to keep our scans accessible without compromising on care, so it’s great to hear you felt it was good value.

Wishing you a smooth and happy journey ahead, and thank you again for trusting us with such an important moment.

Best wishes,
Imaginatal Team

Rated 4 out of 5 stars

Peaceful and welcoming environment

Peaceful and welcoming environment. Professional and friendly staff. Seen on time and in a private area . Would recommend..thank you!

4 February 2026
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Reply from Imaginatal

Hi ,

Thank you for your lovely feedback. We’re so pleased you found the clinic calm and welcoming, and that the team looked after you with a friendly, professional approach. It’s great to hear everything ran smoothly and you felt comfortable with the privacy of your appointment too.

Thanks again for recommending us — we really appreciate it.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Recommend

I strongly recommend Imaginatal Romford!

10 February 2026
Imaginatal logo

Reply from Imaginatal

Hi ,

Thank you so much for the recommendation — we really appreciate you choosing Imaginatal Romford and taking a moment to share your support. It means a lot to the whole team, and we’d love to welcome you back whenever you need us again.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

100% recommend this place

Such a lovely , friendly , welcoming bunch of ladies. I felt so comfortable with my whole experience, everything was explained in so much detail and the lady really took her time making sure me and my partner understood what she was showing us. Unfortunately we couldn’t get clear enough images for our 4D scan so we were offered a rescan for next week free of charge which me and my partner highly appreciate. I would 100% recommend this place to family/friends

8 February 2026
Imaginatal logo

Reply from Imaginatal

Hi ,

Thank you so much for taking the time to share this. We’re really happy to hear you felt at ease from the moment you arrived, and that you and your partner felt fully included and guided throughout the scan.

We also really appreciate your understanding about the 4D images — sometimes little ones (and positioning!) have other plans on the day. We’re glad the team could offer you a complimentary rescan so you can hopefully come away with the keepsakes you were hoping for.

Thanks again for recommending us to your family and friends — it genuinely means a lot.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Baby girl scan at 30 weeks

It was a lovely experience, comforting to know that all baby girls measurements were spot on and she was a good weight. Unfortunately baby decided to play hide and seek today but the staff very kindly offered us another scan without charge next week, we did see her eyes, ears, mouth and nose but not all at once as she was hiding behind her arms and legs, but it was a wonderful experience

8 February 2026
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Reply from Imaginatal

Hi ,

Thank you for sharing such a lovely review. We’re really glad your appointment left you feeling reassured

It sounds like she gave us a classic “hide and seek” performance! Even so, we’re pleased you still managed to catch some gorgeous glimpses of her little features, even if she wouldn’t show them all together. We’re also happy our team could offer you a complimentary return visit so you have the best chance of seeing more next week.

We can’t wait to welcome you back and hopefully meet a slightly less camera-shy baby girl!

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

absolutely fantastic in every way

absolutely fantastic in every way.
thank you 🙏🙏

7 February 2026
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Reply from Imaginatal

Hi,

Thank you so much for your kind review — it genuinely means a lot to our whole team. We’re really pleased you had a great experience.

Wishing you all the very best, and we’d love to welcome you back anytime.

Best wishes,
Imaginatal Team

Rated 4 out of 5 stars

Great experience

Great experience. Really calming for my son who was very nervous and overwhelmed before we came in. Didn’t get my 4D first look as part of the package I paid for but otherwise fantastic service

7 February 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you for your review and for sharing your experience with us. We’re really pleased to hear the team helped create a calm, reassuring environment for your son — it means a lot to know he felt more comfortable once you arrived.

We’re sorry for the confusion around the 4D first look. Just to clarify, 4D imaging isn’t included in our Essential Gender Scan package, but we completely understand how this could be disappointing if expectations weren’t clear on the day. If you’d like, please get in touch with the clinic and we’ll happily look into what was discussed at booking and see how we can help.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Amazing service.

7 February 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you for your kind review — we’re really pleased you had such a positive experience
We’d be happy to welcome you back anytime.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Fantastic service

Fantastic service . Very reassuring and informative. Staff were very caring and professional .

6 February 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you for your wonderful review. We’re so pleased you felt reassured and well looked after during your visit. It’s really important to us that everything is explained clearly and that you feel supported from start to finish, so your kind words about our team mean a lot.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Such an incredible experience- the…

Such an incredible experience- the staff were amazing! Big shoutout to Joseph who was super helpful at explaining everything during the scan x

5 February 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you so much for sharing this lovely feedback — it means a lot to us. We’re so happy you had such a special visit, and we’ll be sure to pass your kind words on to Joseph. He’ll be thrilled to hear he helped you feel informed and comfortable throughout your scan.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you so much for taking the time to leave us a 5-star review 🫶🏻 We’re really pleased you enjoyed your visit and that our team could help make it a calm, positive experience.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Would highly recommend

Would highly recommend! Made us feel at ease from the moment we walked in. Explained everything in detail and made sure we understood and answered any questions we had. Was amazing to see & hear our little baby so early on!

4 February 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you for such a wonderful review and for recommending us! We’re so glad you felt comfortable and supported from the moment you arrived. It’s really important to us that everything is explained clearly and that you leave feeling confident and reassured. And what a special moment to be able to see and hear your little one so early — we’re honoured we could be part of that memory.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Lovely welcoming environment

Lovely welcoming environment. All staff approachable and very welcoming
Sonographer very gentle and reassuring

4 February 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you so much for your lovely review. We’re really happy to hear you enjoyed the calm, welcoming atmosphere and felt comfortable with the team. It’s especially great to know the sonographer helped you feel reassured and well cared for throughout your scan — that means a lot to us.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you for the 5-star rating! We’re so pleased you felt well looked after during your visit — our team always aims to make everything smooth, friendly, and stress-free from the moment you arrive. We’d love to welcome you back anytime.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Amazing experience

Amazing experience, lovely staff and so relaxed and at ease, thank you

31 January 2026
Unprompted review
Imaginatal logo

Reply from Imaginatal

Hi

Thank you for the 5-star review! We’re so pleased you had a calm, comfortable visit and felt well looked after throughout. We’ll be sure to share your kind feedback with the team, and we’d love to welcome you back whenever you need us.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

They was so warm and welcoming.

They was so warm and welcoming.
Made me and my partner feel very at ease.
The scan lady was very polite and gave me all the space I needed as I was nervous..

30 January 2026
Imaginatal logo

Reply from Imaginatal

Hi

Thank you so much for the 5-star review. We’re really glad you and your partner felt comfortable throughout your visit. Creating a calm, supportive environment is so important to us—especially when someone arrives feeling a bit anxious—so it’s lovely to hear you felt respected, unhurried, and well looked after. We’ll be sure to share your kind feedback with the sonographer too.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

They explain everything from A to Z

They explain everything from A to Z. They are very helpful and genuinely want to support you in the best way possible. This gave me a very good feeling.

28 January 2026
Imaginatal logo

Reply from Imaginatal

Hi

Thank you so much for the 5-star review! We’re really pleased to hear that you felt well guided and genuinely cared for throughout your visit. Knowing that our approach left you feeling comfortable and reassured means a great deal to us.

Best wishes,
Imaginatal Team

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