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ilumiti Reviews 

603
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being highly knowledgeable, professional, and genuinely invested in their needs. People appreciate the clear, understandable explanations and detailed advice provided, helping them make informed decisions without feeling pressured. The service is frequently described as excellent, with many consumers highlighting the helpful and approachable nature of the team. Reviewers often mention feeling comfortable and at ease during discussions, appreciating the personalized approach and the time taken to ensure options were fully understood, leading to a highly professional and efficient overall experience.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and detailed... See more

Service

Consumers find service to be positive, with many reviewers describing it as exceptional, excellent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very happy with the advice I got from Ilumiti consultant Andy Johnston about my ill health retirement option. He analyzed all the information I gave him about my case, which was somewhat complex and a... See more

Rated 5 out of 5 stars

Well worth doing, our advisor seemed invested in our needs and wellbeing. While the money side of things was discussed and is obviously very important he was also informative in ways of our health and... See more

Rated 5 out of 5 stars

From day one meeting my advisor I could tell he understood my financial life plan and he never deviated from putting this plan into action in order to achieve my goals. Just a wonderful service, such... See more

Rated 5 out of 5 stars

The consultant, Andy, described concisely all the factors which need to be taken into account when trying to make a decision on the PIE offer. Any questions which I had during this process, he was abl... See more


Company details

  1. Financial Planner
  2. Financial Consultant

Written by the company

We’re refreshingly friendly and caring money experts in employee benefits, work pension schemes and personal financial planning. And we’re here to offer you greater prosperity through financial clarity. By financial clarity, we mean that we inspire people to optimise their financial future by helping them clearly understand what’s achievable – and then enabling them to achieve it. From the lightbulb moment of clarity understanding what is financially possible, to long term clarity about how to fuel and realise your dreams, goals and ambitions to the max. All delivered through crystal clear advice, understanding, communication and clever technology. And delivered by friendly professionals who are genuinely caring, highly collaborative and relentlessly focussed in their efforts to bring added value into your life. If you are looking to make employee rewards more rewarding, retirement options less hard work and personal wealth planning a richer experience, you are talking to the right people. Why not join the growing number of professional and personal clients turning to us for prosperity through clarity.


Contact info

5.0

Excellent

TrustScore 5 out of 5

603 reviews

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5.0

All reviews

(603)

47 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very pleased I had this discussion

Really good advice which helped settle pension anxiety. I was given an honest appraisal from the consultant who listened intently to my points and answered accordingly pointing out my different options and pros and cons of each.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Jack was excellent

Jack was excellent! He explained equities and bonds clearly and gave me advice tailored me to my situation. I feel much more confident about my pension now.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

A skilled advisor indeed!

Andy was knowledgeable, well informed and skilled at engaging in 2-way conversation with me. The generalities of a PIE as well as my own situation were amply covered and the decision my wife and I have made is partly as a result of Andy's input. Thanks Andy.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent advice

Andy Johnston's advice was independent, detailed and easy to understand. I changed my original decision because of the information provided. The follow up documentation was prompt, informative and valuable for me to confirm my final decision.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

PIE squared made rationale

Clear, precise and very useful advice provided by Andy Johnstone, Consultant ilumiti. Andy was very easy to talk to and I felt confident in his knowledge and his independence. Extremely prompt follow up providing a clear recommendation report which confirmed our conversation and and assured me with my decision. All round excellent experience.

27 August 2025
Unprompted review
Rated 5 out of 5 stars

Andy was very helpful

Andy was very helpful, understanding and he explained himself very well.
He provided advice which he justified to my complete satisfaction.
Thank you

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Friendly

Friendly, detailed discussion on the key aspects of the PIE pension options from someone who was well informed on the proposed changes.

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Jack is always really helpful

Jack is always really helpful. He's also very personable and straighforward with his recommendations - which is very appreciated by a financial planning novice like me! Thanks Jack and everyone at Ilumiti :)

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Very knowledgeable and friendly company

The whole process from first contacting ilumiti to the meeting with Andy, our financial adviser, was second to none. Both Anastasia and Andy were very helpful and friendly. There was a lot of information gathering to do prior to our meeting with Andy but this is understandable. Andy was very approachable and explained our retirement options clearly and in a way that made it easy to understand (pensions can sometimes feel like a bit of a 'dark art'!). Nothing was too much trouble for him and we didn't feel rushed through the meeting. Thank you Andy!

22 July 2025
Unprompted review
Rated 5 out of 5 stars

Andy Johnston pension planning discusssion

Andy Johnston was a very nice guy who clearly explained all available options in a clear and concise way. His use of forecasting tools was very informative. Andy is very knowledgeable and was able to answer all the questions I had.

22 July 2025
Unprompted review
Rated 5 out of 5 stars

Nice guy - Easy to Talk To

Nice guy, easy to talk to, explained everything in simple terms and was easy to understand. Helped me to firm up on my retirement plans and I left feeling much happier about the retirement process and setting up the annuity when the time comes.

8 July 2025
Unprompted review

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