I Love meet and greet Reviews 

Cancel due to covid 19 and they have changed their terms and conditions since I booked first offered me a voucher which I refused have now said will refund with a admin fee none of which was in the contract I signed totally illegal by them they will not be getting many returning costumers after this is over

Do not use. I had flexible booking that entitled me to full refund if I canceled 24 hours in advance, I canceled today due to BA canceling my flight (full refund given by them) giving ilovemeetandgreet more than 2 months notice. They are refusing to give the refund I am legally entitled to and are now ignoring my emails. I will be seeking legal advice on this malpractice

I would give 0 stars if I could. I booked them for the first time for a holiday I was meant to go on in March 2020. Obviously like everyone else my holiday got cancelled due to the coronavirus pandemic. I've made several attempts to make contact with the company - emails and phone calls, all unanswered. Two months of silence later and ilovemeetandgreet have the nerve to finally email me - but only to ask for a review. Well here it is. An atrocious company that not only refuses its customers refunds but doesn't even have the decency to throw them an email telling them that they're getting sweet FA for their money. I won't be using them again.

I paid for a service that, despite being through no fault of their own, they have failed to provide. I want my money back.

Is hurt to get the Reuters what the he'll yo

My booking was cancelled due to Covid 19. I cancelled several days before I was due to use the service. The cancellation terms stated that I could cancel with a full refund if I did so more than 24 hours in advance. I did. They would not refund my money but CHANGED their terms and conditions to say that full refunds would only be given if the voucher that they would issue was not used within 6 months. Not satisfactory at all, who is to say they won't change their terms and conditions again or go out of business and set up as another company. There is no possibility that I can use the voucher and they are aware of this but still refuse my refund.

Awful customer services. Refusing refunds or even a voucher even though their car park is closed and they can't provide the service that was paid for

Awful. I'd give minus stars if I could.
No photos taken of my car upon arrival, and no look round the car upon pick-up.
No photos given of my car upon request.
Rude customer service (Megan).

Please...take the negative reviews here seriously!
They are cheap for a reason.
Don't use these.

Due to Coronavirus and cancellation of flights they said I have to have a voucher or wait up to 6 MONTHS to be reimbursed, absolutely ludicrous I will be looking into this!

Extremly bad service and take no responsability

Had a horrible expirience with this company where they offer no help. Basically if youre stuck or have any issues with car they wont do anything to help you but they will be happy to answer all your emails with " sorry... terms and conditions... fee applys"

This is the worst expirience i ever had in my life.

I dont think they bother too much reading the negative reviews, too busy doing nothing

Don't use them.... I would have rated less than 1 star but the app doesnt allow me.

Dropped my car off collected my car a week later with a damaged alloy. Reported it to the driver as per terms and conditions and contacted customer services... was informed that damage was already present and apparently all four alloys where damaged even though I have presented evidence showing 3 are in A1 condition and 1 is damaged as per claim.

Customer service is shocking and they hide behind standard one line emails..

For the cost to repair my alloy they have lost a customer that travels 12 times and year along with my colleagues and friends which I have shared my experience with.

A clear lack of client experience...bye bye ILMAG you have just reduced your customer base by 100 clients for a £100 repair which your insurance should cover..

I have always used I Love Meet and Greet at both Stansted and Gatwick however on Friday 6th March we arrived back at Gatwick very late, it was cold and frosty and when the driver arrived it was too dark to inspect the car properly so we just jumped in and drove home. The next day I noticed scuff damage on my bumper which I know was not there when I dropped the car off. I contacted customer services via e mail who said as I had left the airport without reporting the damage they were basically not interested. Small print exclusions were then quoted which made me realise that previous loyalty and regular use of there service meant nothing to them. Will NEVER use them again!!

DO NOT USE THIS COMPANY

Unfortunately my proposed trip to Rome was canceled this morning due to the new restrictions that have been implemented. All other companies that we have been dealing with were fantastic and refunded our money immediately. This company was the ONLY company that would not. Phoned the customer helpline, they said no and to write in an email. So I would avoid this company at all costs. Happy to take your money, but not happy to refund when all other companies are. Staggered by their lack of care and support.

Car dropped off following morning I crossed from Travelodge to the car park they collected my wife/cases from Travelodge dropped us at north Terminal on return they delivered inside 10 mins to the exact spot where they dropped us.Car was clean and unused extremely polite people and very very happy there No now in my phone for future reference 5*

Have used before. This time our flight was delayed due to a sandstorm in Tenerife. The team allowed us to retrieve our car, go home and come back the following day at no extra charge. Fantastic service and faultless.

We left our car at Stanstead. We love meet and greet.
On return - our car wasn't driving the same. We took it to the garage. Underneath was covered in mud. And the skirt of the car had been ripped and was dragging on the floor. One of the tyres had been over pumped up. Making it illegal.
I contacted customer services. And got a very dismissive response. That I am not happy with.
Where are these cars parked?

Excellent service from I Love Meet and Greet at Gatwick. Consistently reliable and no waiting unlike other companies we have used. This week my car got a flat tyre shortly after drop off. No spare so a new tyre was sourced & fitted and they didn't charge me a penny. Manager met me at pick up to explain. Thank you.

Booked through health service discounts, so had a discount. But this does not warrant the service.
But my gripe is I paid over £100 for meet & greet plus valet. NO VALET and £15 refund as that is how much it would cost???
Math's is clearly NOT a strong point as I could have just parked with them for pounds short of £80.

Then offfering me a discount next time I use them...AFTER I had told them I already had discounts from being part of our NHS

Lesson learnt, to double check all reviews in future :(

Easy to use but risky for your vehicle. Went away on a trio for a few days. My vehicle was returned in an awful mess. The outside was dirty which cannot be helped but the inside of my car on the drivers side looked like the staff had been to a music festival in it. Mud up the doors, drenched carpets. Totally awful!

Great price for a meet and greet service. Friendly drivers on departure and return, clear instructions. Only problem was I was let down on return as had to wait 25 minutes for car in the wind and rain at LGW North. In-car display showed that it was not dispatched until 15 minutes after I called from arrivals. Would give it 4 stars but the experience wasn't 'great'

Scam.. we just used this service and got to the exit barriers and it asked us to pay to exit the car park..what a scam as how can you pay to park your car for a week and then be asked to pay to leave the airport and this was not made clear to us..never again using theMm.. another customer lost and the man on the phone was soooo rude when we called.