Illesteva Reviews 5

Ordered for the first time online. Wanted to return the sunglasses. You have to email them and get a return authorization within a certain time window. I emailed multiple times but never got an answer and thus could never return. Pricey pair of glasses and zero customer service. Will never purchase with them again, too bad.

Great design horrible quality and even worse customer service. They love to show pics of celebrities wearing their glasses which I assume they get for free. As a paying customer though don’t expect a celebrity level of service. My glasses were defective because the frames were eroding. I was told it was caused by heat. Well sun does give off heat so what was I supposed to do wear them inside?? I was offered 20% discount to replace the defective ones. When I finally decided to use it I was told I couldn’t use it on a sale item. My glasses were on sale. I have 3 pairs of illesteva glasses and all three are of poor quality. They may as well be disposable. Just like their customer service

They do not stand by their products if there is a error. Lens was not the color shown on the site, missed the **10 day return** not a typical 30 day return as these were a gift.
Told that they will not provide a replacement. Glad I spent $200 here (sarcasm). Lost a customer today.

Don’t even know where to start with these people, but I am writing here to encourage any readers to avoid ordering with Illesteva or at least never try use their online shop. People in store are much nicer but have nothing to do with the online team.

Instead, the online team contradicts themselves and the “manager” Melanie is extremely passive aggressive, not honouring the prices from the website. Worse, she dismissed an offer her colleague made of a mirror prescription lens change out for no additional charge which influenced my purchase. Instead, she tries to upcharge with inconsistent and nonsensical pricing at any instance without honouring sale prices (asked me for $300 extra for mirror prescription despite the lenses being on sale at the time of my purchase, when their website even says 200 full price). She had no reason when I asked her after this.
After correcting them, she offered a free HV upgrade but still charged me, and finally manage to dig up an old address from years ago for an upcharge invoice and mailed my order there instead, even though my order was for my current address. None of my previous order receipts for this order I placed had this old address, and they don’t even care that they didn’t send me something I spent $400+ on. These sunglasses were mailed months after purchase because she seems spiteful. If you try email them to get them to fix their mistakes they ignore you, and won’t even give you an option to speak on the phone.