ILAWSSCOTLAND Reviews 

350
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, polite, and knowledgeable when guiding them through complex legal matters like wills and power of attorney. People truly appreciate the clear and thorough guidance provided during home visits, which makes a potentially stressful process much easier and reassuring. Consumers note that all legal procedures are handled efficiently, whether they choose to communicate over the phone or meet representatives in person. Reviewers mention that representatives patiently answer every single question, ensuring families feel completely supported and secure about their future arrangements.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting helpful and professional... See more

Service

Customers expressed great satisfaction with the service, highlighting professional and clear guidance on... See more

User experience

Consumers find user experience to be positive, highlighting how helpful and professional staff make complex... See more

Customer service

Reviewers mention deep satisfaction with customer service, consistently praising informative appointments and... See more

Customer communications

People report ambiguous experiences with customer communications, noting that the response to initial contact... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Neil visited us today and explained and guided us through the complexities of wills, power of attorney and protected property trust. Neil was very polite, knowledgeable and fully answered all our ques... See more

Company replied

Rated 5 out of 5 stars

After turning up just under an hour late for our meeting at the Clarkston office , due to traffic on route . We were kindly greeted by Neil and all the staff in the office and told not to worry about... See more

Company replied

Rated 5 out of 5 stars

We were recommended ILawsscotland by one of our family members. We then arranged an appointment regards POA for my husband’s elderly father. A lovley gentleman named Neil Jones came out to our home t... See more

Company replied

Rated 5 out of 5 stars

We contacted ILAWSSCOTLAND to discuss Power of Attorney and Protective Property Trust. Neil Jones was fantastic, and explained everything in terms that we understood fully. This has taken a grea... See more

Company replied


Company details

  1. Legal Services

About ILAWSSCOTLAND

Written by the company

Welcome to our profile page

With over 30 years’ experience, ILAWSSCOTLAND are the Estate Planning professionals of choice, understanding your needs fully and providing on-going, quality advice, on the most important areas of your life - your family and your assets.

ILAWS are expert in providing Wills. Power of Attorney and in protecting your home against care home costs and fees.

Home or office appointments are available in Inverness, Moray, Aberdeen & Aberdeenshire, Dundee, Perth, Fife, Edinburgh, West & East Lothian, Glasgow, Ayrshire and all surrounding areas. In the more remote areas video and telephone appointments are always available.

We offer a full Bereavement Service which covers everything from your first enquiry all the way through to advising and assisting your Executors and Powers in Attorney their duties.

Get In Touch

Contact info

4.9

Excellent

TrustScore 5 out of 5

350 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(350)

100 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent advice and service from Neil Jones! Neil Jones visited us to explain how the…

Neil Jones visited us to explain how the property protection trust works and how he could assist us. Neil was professional from start to finish and was able to answer all of our questions to reassure us that we were doing to right thing for our family. We would recommend Neil and ILAWSSCOTLAND to anyone and will tell our friends who are in similar position to us. Overall, a great experience and we can’t thank Neil enough!

10 July 2025
Unprompted review
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Reply from ILAWSSCOTLAND

Hi John, thank you so much for your review. Neil will be delighted to know all went well.

Rated 5 out of 5 stars

Received a visit from Neil Jones who…

Received a visit from Neil Jones who took time to explain in great detail our new wills , power of attorney and protective property trust. My wife told him she will sleep easier tonight given that these important documents are in progress. Thanks.

8 July 2025
Unprompted review
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Reply from ILAWSSCOTLAND

Hi Stephen, thank you for your review. Glad there was "No Drama" and everything went well. Our intention is always to make things straight forward and we are here to help whenever you need us.

Rated 5 out of 5 stars

Excellent customer service from Neil

Neil Jones visited our home to advise us on new Wills and Protective Property Trust, he was extremely knowledgeable and explained everything to us. We now have peace of mind going forward. We would highly recommend Neil and this company to anyone.

1 July 2025
Unprompted review
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Reply from ILAWSSCOTLAND

Thank you for your review Veronica. Much appreciated.

Rated 5 out of 5 stars

Had a home visit from Neil jones on…

Had a home visit from Neil jones on Friday to sort a will for my dad, he was so helpful explained everything to us and made it all so simple, would highly recommend him.

27 June 2025
Unprompted review
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Reply from ILAWSSCOTLAND

Thanks for taking the time to review us Deborah and for your kind words regarding Neil. Glad you found the process simple - "No Drama" is our motto! We are here to help anytime.

Rated 5 out of 5 stars

Very helpful

We had a home visit with Neil jones to put power of attorney in place such a lovely man and very helpful

26 June 2025
Unprompted review
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Reply from ILAWSSCOTLAND

Thank you Leeanne for your review. Neil will be delighted to hear he is a lovely man 😊
We are all here to help if you need us.

Rated 5 out of 5 stars

Property

Hi we had Neil Jones out to our home, we took out wills and the property trust, we are extremely satisfied with how Neil was able to do this for us, it was straight forward he explained everything to us, we now have peace of mind, if anyone is looking to have this done I recommend this company, I did my due diligence as I always do.
Mrs Annette Frew

28 May 2025
Unprompted review
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Reply from ILAWSSCOTLAND

Good afternoon Mrs Frew. We always appreciate feedback and we are delighted to hear that all went well with our Neil. Our intentions are always to provide the best service possible so with this in mind, if you ever have any questions we are here to help. Thank you for taking the time to review.

Rated 5 out of 5 stars

We had Neil Jones for a home visit…

We had Neil Jones for a home visit today for wills and poa and property deed trust all were explained we now have peace of mind knowing everything is sorted when we pass

13 May 2025
Unprompted review
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Reply from ILAWSSCOTLAND

Many thanks for taking the time to leave a review as it is always appreciated. We will let Neil know your comments and look to continue the good service for you both. Thanks again.

Rated 5 out of 5 stars

Estate planner

Would recommend this company to anyone looking for a estate planner very easy to use very helpful with any questions I asked and so straight forward .my estate planner Neil Jones was so helpful and made it easy for me to use .

9 May 2025
Unprompted review
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Reply from ILAWSSCOTLAND

Thank you for your review Thomas. Really good to hear all went well. "No Drama" is what we aim for.

Rated 5 out of 5 stars

Great experience well recommended

Great experience when Neil Jones came to my parents house to sort wills and power of attorney for them. He was extremely professional and explained everything well.

7 May 2025
Unprompted review
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Reply from ILAWSSCOTLAND

Thank you so much Colette for your review. We are please you and your parents are happy and we will pass this on to Neil. Anytime they need help going forward we are there.

Rated 5 out of 5 stars

Great experience

Great experience. I had a meeting with Ross Allan this morning to set up Power of Attorney and to update my will. Everything was explained in detail and I found him to be very professional, very helpful and friendly. So glad to have everything put in place without even leaving the house. I’m so glad I chose Ilaws Scotland.

16 April 2025
Unprompted review
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Reply from ILAWSSCOTLAND

Thank you for the review Mrs Barron. We are glad you felt this way and it is always our intention to make things simple for our clients. "No Drama" as we say in our adverts. Will pass on your comments to Ross. Anything we can help you, just let us know.

Rated 5 out of 5 stars

Thank you Ross Allen who fully…

Thank you Ross Allen who fully explained everything clearly and answered all our questions with patience. You really have put our minds at rest knowing we now have our house in order. Would highly recommend this company.

11 April 2025
Unprompted review
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Reply from ILAWSSCOTLAND

We always love to hear that everything went well for our clients. Thank you for taking the time to review us. Ross will be delighted to hear your comments and appreciative of them.

Rated 5 out of 5 stars

Professional and helpful

Professional and helpful. Made us feel at ease and explained Power of Attorney very well.

7 April 2025
Unprompted review
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Reply from ILAWSSCOTLAND

Thank you for your review. Glad it all went well.

Rated 5 out of 5 stars

Home Appointment for Will/Power of Attorney

I arranged a home visit for my parents to organise their Will and Power of Attorney and Neill Jones came out. He was excellent explaining to my parents and my self and brother about services that they required . He was very knowledgeable, patient and efficient but most of all made my parent feel very at ease and no stress . 1st class service and peace of mind for us all .

3 April 2025
Unprompted review
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Reply from ILAWSSCOTLAND

Hi Tracy, thank you so much for taking the time to review us. We will pass your comments onto Neil. If you or your parents ever have any questions, you know where to find us.

Rated 5 out of 5 stars

Very Professional

The agent who visited to deal with our correspondence was professional, approachable, efficient and helpful at all stages. Had the opportunity to ask questions if unsure and put us at ease. Would highly recommend for anyone needing to move forward with legal processes in the services they offer.

3 April 2025
Unprompted review
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Reply from ILAWSSCOTLAND

Many thanks Heather for your comments. We always aim to keep things simple with "No Drama."

Rated 5 out of 5 stars

Ilawsscotland estate planner

Ilawsscotland estate planner, Neil Jones, came to our house and explained everything about power of attorney, wills and property protection in simple terms.it was a pleasure dealing with him and we now have peace of mind. We would highly recommend this company.

6 March 2025
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank you Kath for your kind words. Will pass this onto Neil.

Rated 5 out of 5 stars

…experienced safe company

My experience with Ilaws was made very simple with a visit to my house where everything was explained in detail.
The staff were very reassuring and understang and not trying to sell themselves.
Extremely helpful.
I would certainly recommend them

18 February 2025
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

"No Drama" is what we aim for. Thanks Sandra.

Rated 5 out of 5 stars

Definitely worth a call.

I phoned ILAWSSCOTLAND to find out about making a will.The admin assistant was very helpful and made an appointment for one of their estate planners to come and speak with us.He explained about the wills and asked if we had any questions.I asked him about protected property trusts.He explained what it involved. We ended up getting 2 wills and a protected property trust.He was very knowledgeable,friendly and polite and put us at ease throughout. I would strongly recommend ILAWSSCOTLAND to anyone.

Allan and Gary.

18 February 2025
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Reply from ILAWSSCOTLAND

Thank you so much for your review Allan and Gary.

Rated 5 out of 5 stars

The interview experience

Our experience was good because we got interviewed at home and the interviewer was very knowledgeable, very professional and took us through everything step by step and no pressure to buy at anytime Would recommend the company to anybody

18 February 2025
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Reply from ILAWSSCOTLAND

Hi James, thank you for your review.

Rated 5 out of 5 stars

The experience was very professional…

The experience was very professional and your representative was polite and friendly and put us at ease the whole way through explaining everything in detail would recommend your first class service.

18 February 2025
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank you Gloria for your review. Glad it went well and "No Drama."

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