I genuinely don’t understand why Ikano Bank receives so many negative reviews. Most of the frustration seems to come from misunderstandings about how the financing process works. For me, th... See more
Company replied
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See what reviewers are saying
Der opstod en teknisk fejl Venligst prøv igen senere. That's all I get. Month after month, when trying to set up automatic payment. No complaints other than that.
Company replied
I can honestly say the one of the Worst banks going. I had Solar Panels put on my house which never worked. I run this company maybe 50 times every day for Help for a matter of three years and would... See more
Company replied
Fast and professionally. Always in right way
Company replied
Company details
Written by the company
Ikano Bank er et online pengeinstitut stiftet af IKEA grundlæggeren Ingvar Kamprad. Ikano Bank har eksisteret i Danmark siden 1978, og hjælper i dag både privatkunder med opsparing, lån og kreditkort samt erhvervskunder med leasing. Ikano Bank Danmark er en filial af Ikano Bank AB (publ), Sverige.
Contact info
Stationsparken 24, 2600, Glostrup, Denmark
- 43 55 66 00
- kundeservice@ikano.dk
- ikanobank.dk
3.5
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
fast and easy way to get loan
Process is very simple , and easy way to get the loan. customer service also very good. Every thing is good with IKANO BANK .
9 November 2016
Unprompted review
Reply from Ikano Bank Danmark
Hi Ajay,
Thanks for your review on Trustpilot, which is much appreciated.
We strive to continuously improve our services and processes in order to meet our customers’ needs and expectations. Therefore we are happy knowing that you had a smooth process from start to finish as well as a positive experience with our customer service.
Welcome to Ikano Bank. We hope that you will be more than satisfied with your new loan.
Best regards,
Ikano Bank
Reply from Ikano Bank Danmark
Hi Kamil,
We truly appreciate your time and effort writing a fine review about Ikano Bank.
Have a good weekend.
Best regards
Ikano Bank
Ikano bank lost my trust
Unavailable customer support, no visibility into the loan application process, IKEA employees point fingers to Ikano Bank employees, IKANO bank employees point fingers to to IKEA employees.
And of course the biggest customer communication mess-up in recent history when they incorrectly informed every client they had that they just successfully got a loan, and asked them to do a review on Trustpilot... Well, here you go.
24 May 2016
Unprompted review
Reply from Ikano Bank Danmark
Dear Tamás,
First of all we are very sorry to hear about your experience with the loan application process, and would encourage you to contact us so we can get this sorted out. We take this kind of criticism very seriously, and have absolutely no interest in pointing fingers at anyone, so it would be great to hear from you regarding this matter.
Secondly unfortunately we have made a human mistake and by accident forwarded a mail to some customers with the wrong content. Once we became aware of the unfortunate mistake we immediately took actions to correct it. We are very sorry about the concerns it might have caused you and others but can assure you that we are doing our very best to make sure that this kind of mistake won’t happen again.
Best Regards,
Ikano Bank
Amazing service
So fast and good Paul my advisor was there for me...very happy with the service and thanks for the help...
11 April 2016
Unprompted review
Reply from Ikano Bank Danmark
Hej Giorgos
Thank you for the fine response.
We are happy, that you find our procedures and help useful and good.
We always appreciate high praises from our customers.
Have a nice day.
Best regards.
Ikano Bank
/%(/¤¤/¤#"#"¤ AVOID IKANO - DO NOT USE THEM!!!
Ikano bank are absolute and totally terrible. I got a bonus card with the danish company Bauhaus) as I am renovating my house and use a lot of money. I do not know how and when but suddenly I am paying for a credit of DKK 1000 at a yearly interest of OVER 60%. Writting, calling, being angry does not help, the bills keep on coming. In fact I do not know what to do besides driving to a Ikano office and shout until they stop.
I have nothing but nothing good to say about this bank and I hope that I reach as many poeple as possible and they avoid Ikano Bank.
4 January 2014
Unprompted review
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