Just instructed a transfer out - of and isa balance, gia inc USD balance too as well as residual funds from my late father’s account. Also needed DD turned off. All slick and easy - Curtis Bowker on t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Moved my SIPP to II last year and have recently transferred my ISA as well. Great platform for a fraction of the cost of other providers. The flat fee for holding a SIPP, ISA and trading account offe... See more
Company replied
A very big thank you to Giulia who made my call on this stressful morning in the markets much simpler. Buying index linked gilts is always complicated (maybe let us buy through the website soon?) b... See more
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I raised a question about gifting some shares to charity and Lewis Nash provided explicit instructions how to do this. I followed his instructions to the letter and the process went without a hitch.... See more
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Company details
About interactive investor
Written by the company
interactive investor (ii) has been helping people keep the money they make for over 30 years.
Low fees? Yes please - For a low, flat monthly fee, you get a secure home for your Stocks & Shares ISA, Personal Pension, and Trading Account, along with one of the widest ranges of investments on the market and a wealth of expert insight.
Excellent service - Join over 500,000 savvy investors who find our Boring Money award-winning customer service friendly, professional and supportive.
Award-winning products - As well as being both Which? Recommended and Boring Money award-winning for our SIPP, we’ve also been named a Boring Money Best Buy for our Stocks & Shares ISA.
Join today - It only takes 10 minutes, and our friendly and knowledgeable team are on hand to help you.
Happy investing.
Contact info
London, United Kingdom
- ii.co.uk
4.6
Excellent
28K reviews
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I had a SIPP query as the rules (HMRC) are complicated
I had a SIPP query as the rules (HMRC) are complicated.
Joey listened to my concerns, contacted the administrators and came back to me with the answers that reassured me.
Great person and great company to be with.
7 May 2026
Unprompted review
Reply from interactive investor
Good afternoon,
We appreciate your feedback! We're so glad to hear that our team member was able to assist you with your SIPP query and provide reassurance. It's great to know you're happy with our company.
Carl McDonagh
Customer Service Management Team
Excellent customer service
I’ve used ii for several years now and had a recent query dealt with by Jack Kyriacou. He took ownership of the my query and resolved it within 24 hours. Have to say I find the customer service in general to be very good at ii. Thanks for your help.
7 May 2026
Unprompted review
Reply from interactive investor
Good afternoon,
We're happy to hear that your query was resolved quickly and efficiently. We appreciate your kind words about our customer service and thank you for your continued trust in us.
Carl McDonagh
Customer Service Management Team
First time calling in after setting up…
First time calling in after setting up an account. Spoke to Becky and Kevin. Super friendly and extremely helpful. First class. Recommended.
7 May 2026
Unprompted review
Reply from interactive investor
Good afternoon,
We're happy to hear that your first call was a success! It's great to know that our team members were so helpful. We appreciate your recommendation and your feedback.
Carl McDonagh
Customer Service Management Team
Robert Munro of Interactive Investor is…
Robert Munro of Interactive Investor is very responsive, personal in his approach and solves issues by his own initiative. Great asset for ii.
7 May 2026
Unprompted review
Reply from interactive investor
Good afternoon,
We're happy to hear that you had such a positive experience. It's great to know that Robert’s responsiveness and initiative were helpful. Thank you for your feedback.
Carl McDonagh
Customer Service Management Team
Contacted the helpline today and…
Contacted the helpline today and received an excellent, quick and efficient response to my query from Lewis Nash. Couldn’t have been better - excellent customer service.
7 May 2026
Unprompted review
Reply from interactive investor
Good afternoon,
We appreciate you taking the time to share your feedback. We’re pleased to hear that your query was handled quickly and efficiently. We will be sure to pass your kind comments on to Lewis.
Carl McDonagh
Customer Service Management Team
Sana was super helpful!
I spoke to someone called Sana. She was extremely helpful. She was very kind and patient and explained everything thoroughly. Thank you so much Sana. You are an asset to the company:)
5 May 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for taking the time to share your feedback with us. We’re pleased to hear that you received courteous, patient, and supportive assistance, along with clear and detailed explanations throughout your experience. Your comments are sincerely appreciated, and we will be sure to share your kind words with Sana.
Kind regards,
Carl McDonagh
Customer Service Management Team
Spoke to dean was patient and vary…
Spoke to dean was patient and vary helpful with talking me through the process of buying shares in a company listed on the american market
1 May 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for taking the time to share your feedback with us. We’re delighted to hear that the explanation of the share purchasing process was informative, clear, and helpful. Your comments are sincerely appreciated, and we will be sure to pass your kind words on to Dean.
Kind Regards
Carl McDonagh
Customer Service Management Team
Awful customer services by way of…
Awful customer services by way of theme. You’ll be hit with a scripted ‘nothing we can do’ when, through persistence, services prove that there is actually an awful lot they can do, and will do…but you’ll have to wait an hour whilst they do what they could have done straight away. The attitude is ‘push off’
6 May 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We understand you’re unhappy with the communication regarding a recent complaint and we’re sorry to hear this. We have already reached out directly to discuss this further with you. I understand a new complaint has been raised, so our Complaints Team get in touch with their full response in due course.
Best regards,
Bronagh Burns
Customer Service Management Team
Over the phone the person was 5*…
Over the phone the person was 5* helpful, however, I didn't get what I needed. I'll change my review as soon as I am going to get what I was asking for.
6 May 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback and for highlighting the helpfulness of our team over the phone. We’re sorry to hear that your request hasn’t yet been resolved. We’d really like to look into this further and make sure you get the outcome you need.
We’ve tried to request more information from you so that we can reach out directly but we didn’t hear back. If you still need assistance, please contact Customer Services on 0345 607 6001.
Best regards,
Bronagh Burns
Customer Service Management Team
Had problems getting access to my account
Had problems getting access to my account today.
Phone call was quickly answered by Antony who was very patient, professional and sorted the problem in a timely manner.
Thank you
Philip Lloyd
6 May 2026
Unprompted review
Reply from interactive investor
Good morning,
Thank you for taking the time to share your experience. We’re pleased to hear that the issue accessing your account was resolved quickly and professionally. Your feedback is greatly appreciated, and we will ensure that your kind comments are passed on to Anthony.
Kind regards,
Carl McDonagh
Customer Service Management Team
Nellie Mphatso took my call today
Nellie Mphatso took my call today
I wanted to thank her for the time and her patience in answering my questions
She took the time needed to quickly understand my query and answer +find answers (where needed)
She was very professional and helpful in the way she managed the call from start to end
Thank you Nellie!
6 May 2026
Unprompted review
Reply from interactive investor
Good morning,
Thank you for taking the time to share your feedback. We’re pleased to hear that you found the call helpful and that your questions were addressed with patience and professionalism. It’s great to know that your query was clearly understood and handled effectively. We will be sure to pass your kind words on to Nellie.
Kind Regards
Carl McDonagh
Customer Service Management Team
Very good Customer experience provided…
Very good Customer experience provided by LUIZ Cardosa helpful clear and concise thanks and well done
6 May 2026
Unprompted review
Reply from interactive investor
Dear Chris,
We appreciate you sharing your feedback. We're happy to hear that you found the customer experience helpful, clear, and concise. Thank you and well done!
Kind Regards
James Stewart
Customer Service Manager
Excellent support as usual today
Excellent support as usual today. Not able to complete a task on line so called Customer Service who took control of problem and resolved straight away. Thank you.
6 May 2026
Unprompted review
Reply from interactive investor
Hey Roger,
We're happy to hear that our customer service team was able to quickly resolve the issue you encountered. We appreciate you taking the time to share your positive experience!
Customer Service Manager
James Stewart
Muhammad K provided an excellen
Muhammad K provided an excellent service in an efficient, patient and friendly way. it was a lengthy process to unblock my account.
6 May 2026
Unprompted review
Reply from interactive investor
Dear Graham
We're happy to hear that the account unblocking process was handled efficiently, patiently, and in a friendly manner. We appreciate your positive feedback and thank you for your time.
Customer Service Manager
James Stewart
Thanks Muhammad K
Have to say the service today was very thorough over the phone. Muhammad K looked after me and ensured that the trade I was hoping to do went through without a glitch. Thank you.
6 May 2026
Unprompted review
Reply from interactive investor
Dear Charlie,
We appreciate you taking the time to share your feedback. We're happy to hear that the service you received was thorough and that your trade was completed successfully. Thank you!
Customer Service Manager
James Stewart
Appalling service
Appalling service, no response for days and my share transfer got cancelled.
It was a straightforward simple share transfer. It took II days to reply. 48h to thank me for the LOA provided and saying they will review. Another 3 days until they actually did. And it is a one paragraph document!
I have begged through my private messages for them to reply to Computershare. I have called the call centre and even the poor guy there couldn't get through to my "stellar" transfer team, he also had to leave a message.
They have not bothered to reply to Computershare either, who after several deadlines set and missed, simply now decided to finally cancel the transfer.
Was this transfer not making II enough money? I shocked this is how they would normally operate.
How can you just simply ignore all emails and comms? One reply to Computershare saying this is in progress would have been enough.
APPALLING CUSTOMER SERVICE
6 May 2026
Unprompted review
Reply from interactive investor
Dear Negrea,
We regret to hear about the unsatisfactory service you experienced, especially the delays and cancellation of your share transfer. We apologize for the lack of communication and the frustration this has caused. Please be assured that this matter is being picked up by our Complaints Team for further review as I can see you have requested this to be logged as a complaint, our complaints team will investigate. I can also confirm that it has also been escalated to our specialist Transfers Team.
Kind Regards,
James Stewart Customer Service Manager
Excellent proactive support
I have received excellent support from Frazer M in helping to complete a SIPP transfer into ii. The transfer was not smooth (issue with the previous provider) and required considerable effort from myself and Frazer to get it over the line. Frazer was proactive, responsive and committed to getting the transfer completed. Without his support the process would have been considerably more frustrating and lengthier than it was. Thank you for your help.
5 May 2026
Unprompted review
Reply from interactive investor
Hey Paula,
We're happy to hear that you received excellent support during your SIPP transfer. We appreciate your highlighting the difficulties encountered and are glad that our colleague was proactive and committed to helping you. Thank you for your positive feedback.
Customer Service Manager
James Stewart
Reply from interactive investor
Good afternoon,
Thank you for your feedback, but we’re not sure this is based on a genuine experience! We’ve tried to contact you using the information provided but we haven’t been able to get through. If you’d like to discuss your experience in more detail, please contact Customer Services on 0345 607 6001.
Best regards,
Bronagh Burns
Customer Service Management Team
Hi the charges are good but the old…
Hi the charges are good but the old adage you get what you pay for is certainly true with ii. Why can’t you access your account details further back than two years? I asked and yes you can but need to pay an additional fee? Shame on you ii. Charging for looking at my own details..
5 May 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We understand your concerns regarding the fees associated with accessing older account information.
Please note that it is possible to view transaction history beyond two years by selecting the specific date range required. Alternatively, you may also refer to your quarterly statements, which are issued for your account.
Should you require an ad-hoc statement, please be aware that this service is subject to a charge of £3 + VAT.
Carl McDonagh
Customer Service Management Team
Spoke to Kevin today at ii
Spoke to Kevin today at ii - very helpful and kind. Always excellent customer service at ii.
5 May 2026
Unprompted review
Reply from interactive investor
Hey Jo,
Thank you for your review,
We're happy to hear that you had such a positive experience. We appreciate you taking the time to share your kind words about our customer service.
Customer Service Manager
James Stewart
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