Just instructed a transfer out - of and isa balance, gia inc USD balance too as well as residual funds from my late father’s account. Also needed DD turned off. All slick and easy - Curtis Bowker on t... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Moved my SIPP to II last year and have recently transferred my ISA as well. Great platform for a fraction of the cost of other providers. The flat fee for holding a SIPP, ISA and trading account offe... See more
Company replied
A very big thank you to Giulia who made my call on this stressful morning in the markets much simpler. Buying index linked gilts is always complicated (maybe let us buy through the website soon?) b... See more
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I raised a question about gifting some shares to charity and Lewis Nash provided explicit instructions how to do this. I followed his instructions to the letter and the process went without a hitch.... See more
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Company details
About interactive investor
Written by the company
interactive investor (ii) has been helping people keep the money they make for over 30 years.
Low fees? Yes please - For a low, flat monthly fee, you get a secure home for your Stocks & Shares ISA, Personal Pension, and Trading Account, along with one of the widest ranges of investments on the market and a wealth of expert insight.
Excellent service - Join over 500,000 savvy investors who find our Boring Money award-winning customer service friendly, professional and supportive.
Award-winning products - As well as being both Which? Recommended and Boring Money award-winning for our SIPP, we’ve also been named a Boring Money Best Buy for our Stocks & Shares ISA.
Join today - It only takes 10 minutes, and our friendly and knowledgeable team are on hand to help you.
Happy investing.
Contact info
London, United Kingdom
- ii.co.uk
4.5
Excellent
28K reviews
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Having spoken to other SIPP providers…
Having spoken to other SIPP providers it was a pleasure to talk to Adam Galloway. Clear, concise and knowledgable, just like things used to be before bots and call centres !!
14 May 2026
Unprompted review
Reply from interactive investor
Good Morning,
We're delighted to hear that Adam Galloway provided clear, concise, and knowledgeable support, making your experience such a positive one. It’s great to know that speaking directly with someone helpful and informative made such a difference.
Thank you for sharing your feedback with us.
Jack Farrington
Customer Service Management Team
Fantastic customer service
I spoke with Cira on the customer helpline, she was patient and clear with her explanations. There was no hurry and the whole process was explained so clearly and simply that I felt really well taken care of.
6 May 2026
Unprompted review
Reply from interactive investor
Good Morning,
We're delighted to hear that Cira provided fantastic customer service and made you feel well taken care of throughout your call. It’s wonderful to know she was patient, clear in her explanations, and took the time to guide you through the process so thoroughly.
Thank you for sharing your positive feedback with us.
Jack Farrington
Customer Service Management Team
Addie was pleasant and helpful
Addie was pleasant and helpful. Whilst the problem was not immediately resolved suggestions for resolution were made which will be acted on
14 May 2026
Unprompted review
Reply from interactive investor
Good Morning,
We're pleased to hear that Addie was pleasant and helpful while assisting you. Although the issue was not resolved immediately, it’s great to know that helpful suggestions were provided and that a path towards resolution was discussed.
Thank you for taking the time to share your feedback with us.
Jack Farrington
Customer Service Management Team
Just joined, so far, really impressed
I've just joined and am so far really impressed by the whole package, particularly ease of use and responsiveness, clear communication and promptness of the customer advisors - shout out to Eilidh
14 May 2026
Unprompted review
Reply from interactive investor
Good Morning,
We're delighted to hear that your first impressions have been so positive and that you’re finding the platform easy to use, responsive, and supported by clear communication from our team.
It’s especially great to hear that Eilidh made such a positive impression with their prompt and helpful support. Thank you for sharing your feedback with us.
Jack Farrington
Customer Service Management Team
Rui provided great customer service and…
Rui provided great customer service and resolved my issue promptly.
13 May 2026
Unprompted review
Reply from interactive investor
Hello Dan,
We appreciate your feedback. We are happy to hear that our service resolved your issue quickly. We will pass along your kind words to the team.
Thank you,
James Stewart
Customer Service Manager
Sania Shah was very helpful and showed…
Sania Shah was very helpful and showed remarkable patience and resolved our query
She is an asset to interactive investor
Pradeep
13 May 2026
Unprompted review
Reply from interactive investor
Hello Pradeep,
We're happy to hear that our team member was so helpful and patient in resolving your query. We appreciate your positive feedback and are glad you had a great experience.
Thank you,
James Stewart
Customer Service Manager
Phoebe was absolutely brilliant
Phoebe was absolutely brilliant. I had encountered an unusual logging in problem on my iPad, and Phoebe went through the checklist painstakingly until my problem was identified and, more importantly, resolved.
13 May 2026
Unprompted review
Reply from interactive investor
Dear Andrew,
We're happy to hear that the agent was able to resolve the unusual log-in problem you experienced on your iPad. We appreciate you taking the time to share your positive experience.
Thank you,
James Stewart
Customer Service Manager
I had a query today that was dealt with…
I had a query today that was dealt with by Rui who was very helpful and followed through with information that we think will resolve the problem. Altogether a good experience.
13 May 2026
Unprompted review
Reply from interactive investor
Dear Brian,
We appreciate your feedback. We're happy to hear that the information provided was helpful and will resolve the issue. It's great you had a good experience.
Thank you,
James Stewart
Customer Service Manager
I spoke to Lewis Nash for an inquiry he…
I spoke to Lewis Nash for an inquiry he solved my issue and vary helpful very happy of this service 😀
13 May 2026
Unprompted review
Reply from interactive investor
Dear Asmat,
We appreciate your positive feedback! We are happy to hear that your inquiry was resolved and that you found the service helpful. Thank you for sharing!
Thank you,
James Stewart
Customer Service Manager
Help sought to gift shares to charity
I raised a question about gifting some shares to charity and Lewis Nash provided explicit instructions how to do this. I followed his instructions to the letter and the process went without a hitch. Clear, precise and successful help given by Lewis
Many thanks!
13 May 2026
Unprompted review
Reply from interactive investor
Dear Arnold,
We appreciate you sharing your experience. We're happy to hear that the instructions provided were clear and helpful, resulting in a successful process for gifting shares to charity. Thank you!
Thank you,
James Stewart
Customer Service Manager
Excellent customer service
As always when I contact II the customer service received was excellent. Baljeet listened carefully to my queries and gave clear, accurate guidance to enable me to complete the actions I needed to carry out.
13 May 2026
Unprompted review
Reply from interactive investor
Good afternoon Ben,
We're happy to hear that you consistently receive excellent customer service when you contact us. It's great to know that Baljeet listened carefully and gave clear, accurate guidance.
Best regards,
Matthew Withers
Customer Service Management Team
Tried to update email address
Tried to update email address. Beaulah was helpful by providing the sequence of links, however, the request to use the online service failed 3 times at the last the point of confirmation. I had to resort to phoning, was told of long delays to persuade me to go to online services, but after waiting only 2 minutes my call was answered and my request dealt with effectively.
13 May 2026
Unprompted review
Reply from interactive investor
Dear Ed,
We appreciate you sharing your experience. We're sorry the online update failed despite the guidance provided. We're glad the phone support resolved your request quickly. We'll review the online service to prevent this issue in the future.
Thank you,
James Stewart
Customer Service Manager
Excellent customer service
I requested for assistance in cancelling my regular investment in a stock. Chloe CJ responded with clear directions that I followed seamlessly. It was very clear and helpful. Thank you Chloe.
11 May 2026
Unprompted review
Reply from interactive investor
Good afternoon,
We're happy to hear that the directions provided were clear and helpful when you requested assistance with your investment. Thank you for your positive feedback; we appreciate it.
Best regards,
Matthew Withers
Customer Service Management Team
First class support from Joey
Dealt with Joey yesterday to make a trade. First class support and excellent execution through the process
12 May 2026
Unprompted review
Reply from interactive investor
Good afternoon Dan,
We're happy to hear that you had a positive experience with the trade. It is great to know the support and execution met your expectations. Thank you!
Best regards,
Matthew Withers
Customer Service Management Team
Very impressed with the service
Very impressed with the service. Hamid went out of his way to assist me. Would highly recommend.
24 April 2026
Unprompted review
Reply from interactive investor
Good afternoon Jon,
We're happy to hear that you were impressed with the assistance you received. We appreciate your recommendation and are delighted that we could help you!
Best regards,
Matthew Withers
Customer Service Management Team
Moving abroad query, by Holli H
Mrs. Holli H. was really helpful, clear, and responsive Customer Service throughout our conversation. I really appreciate her support in advising me about moving abroad and keeping my ii trading account.
12 May 2026
Unprompted review
Reply from interactive investor
Good afternoon Andres,
We're happy to hear that our customer service was helpful, clear, and responsive during your conversation. We appreciate your feedback regarding the support in advising about your account.
Best regards,
Matthew Withers
Customer Service Management Team
Kevin helped me sort out the issues I was experiencing I called up today as I couldn't figure out the form to be filled in to buy US stocks
I called up today as I wanted to buy some US stocks, Kevin answered my call & was really helpful, professional & absolutely knew the ins & outs of the issues I was having. I was schooled through the process & the end result was successful. Thank you Kevin just wish I was as savvy & knowledgeable
12 May 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your fantastic 5-star review.
We’re delighted to hear that Kevin was able to help you with your US stock purchase and guide you through the process so clearly. It’s great to know his expertise and professionalism made things straightforward and led to a successful outcome.
Helping our customers feel confident and supported is really important to us, so your kind feedback means a lot. We’ll be sure to pass your comments on to Kevin.
Thanks again for taking the time to share your experience!
Best regards,
Matthew Withers
Customer Service Management Team
Interactive Investor provide a fabulous…
Interactive Investor provide a fabulous service and were able to arrange my affairs EXACTLY as I requested and quickly . Others , working in a similar manner simply failed despite promises of knowing how to achieve what was required .
Each person I have spoken to or e mailed has been just helpful.
1 May 2026
Unprompted review
Reply from interactive investor
Good afternoon Andrew,
We're happy to hear that we could arrange your affairs exactly as you requested and quickly. We appreciate your positive feedback regarding the helpfulness of our team via phone and email. Thank you for sharing your experience!
Best regards,
Matthew Withers
Customer Service Management Team
Great transfer experience
Just instructed a transfer out - of and isa balance, gia inc USD balance too as well as residual funds from my late father’s account. Also needed DD turned off. All slick and easy - Curtis Bowker on the phone understood the issues perfectly, communication was thorough clear on confident. Very impressed. Unfortunately I need to consolidate under a flexible isa for some tax efficient transactions later this year so I needed to leave. However, I will be back when I’ve done what I need to do. A very solid service it just needs a flexi wrapper to complete it.
12 May 2026
Unprompted review
Reply from interactive investor
Good afternoon Iain,
Thank you for taking the time to share your experience and for your kind words.
We’re really pleased to hear that Curtis was able to support you so effectively, ensuring everything, from your ISA and GIA transfer (including USD balances) to handling residual funds and Direct Debit changes, was managed smoothly and clearly. It’s great to know his understanding and communication made the process feel straightforward.
We’re sorry to see you go, but completely understand your need to consolidate under a flexible ISA for your upcoming plans. Your feedback regarding the flexi wrapper is very valuable, and we’ll be sure to pass this along to the relevant teams.
It’s fantastic to hear that you’d consider returning in the future, you're always very welcome back. In the meantime, we wish you all the best with your plans and thank you again for choosing us.
Best regards,
Matthew Withers
Customer Service Management Team
Reply from interactive investor
Good afternoon,
We're glad you were happy with the fast service. Thank you for letting us know about your experience; we appreciate it.
Best regards,
Matthew Withers
Customer Service Management Team
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