iHeartRaves Reviews 239

I bought an outfit for EDC in a large. It came in looking like a small. When I choose to do a refund, they said store credit only and only give me 50%. That’s BS for a $200 outfit. I can make my own outfit thanks to Amazon.

Remie was amazing in assisting me with my lost package. This company does so much for its customers and I'm truly grateful to be able to have my purchase reinstated.

Remi the AI chat box was very helpful, I was missing two of my items in my package I sent a email and the issue was resolved in less than a hour with my missing items being sent! I am very pleased with how easy and fast it was

The team, reached out fast. Answered my questions and were extremely friendly and helpful.

I was extremely impressed with the customer service that I received from IHeartraves. It was very thorough and kind. They remedied my dilemma right away going above and beyond.Reami was wonderful in completing the service that was needed.

I love iHeartRaves! Amazing clothing and support. Ardie helped me with a return, Ardie was so so kind and made the process so quick and easy!

I had the best customer service experience.

I got sent someone else's package but Remie was amazing in helping me out by offering overnight shipping

Remie was super helpful and quick to respond! She was able to turn my rather disappointing situation into a positive experience and I am very grateful 🥰

I am very surprised and satisfied with their customer service. One of the items I ordered was out of stock. They had reached out to offer a variety of solutions. They even sent a follow up email when I hadn't responded yet. Once I responded, they replied within a few hours and addressed my choice of solution right away. I was very satisfied with the items I received, especially the accessories bundle! And I'm very satisfied with this customer service. Will definitely shop here again!

I love the Flashbang Matrix Reflective Hooded Bodysuit! It fits very snug and shapes my body more than I expected. I also bought the Night Vision Reflective Cutout Jumpsuit and the Time 2 Get Lit Reflective Cargo Joggers but I accidentally bought a size too big and had to return them for store credit. Luckily the return process was smooth, I just needed to wait for my credit. I initially received the credit for one item and couldn't find the credit for the other. When I inquired about the status of my credit via email, Ardie was very helpful and quick to reply, and resent the missing credit email to me. Great experience 10/10, and I was able to get a whole new outfit that I am so excited to try next 😁

An error was made and they were quick to fix it. I will definitely be buying more outfits.

Everything was perfect, Remie helped me a lot with the support and my order, and that's how I was able to get easy service.

I LOVE Emma!! I paid for expedited shipping because I have a rave event I’m going to Wednesday night and my shirts are supposed to be here Wednesday and I wanted to 10000% confirm they would be and she definitely confirmed and made me feel very trusted! Also I LOVE her personality she definitely has my vibes! Need more people like her in this world🤍🤍

Joan was super helpful in resolving my issue to reinstate my store credit that expired. They were kind, prompt and communicative over email and was able to resolve my issue quickly.

Emma was super helpful for multiple questions and was very responsive!

Joan helped with an issue that came up with my order. The problem was handled promptly and professionally and I appreciate the love and care put into the customer service I received. ❤️

My package got delivered to the wrong address by an external shipping company and was irretrievable. I contacted support and Ardie was there to help me with my order. They were nice, quick to respond, and very thorough. When I asked to replace an item in my order, Ardie remained flexible despite my difficult request and immediately processed the order for me. The order is now resolved and on its way thanks to them! If I ever encountered another issue with my order, I would choose Ardie to help me!

I had a package that was running late, so I emailed customer service about it. They responded within minutes and were able to figure out that my package was actually lost in the mail (not their fault, just an unfortunate situation) and gave me several options on how I could be compensated. Ardie responded to my issue and reshipped my order free of charge, AND gave me a complimentary upgrade to expedited shipping to make up for the unexpected delay in my original order. They responded very quickly and were super kind and understanding, and resolved the issue with a positive attitude! I can definitely see myself ordering from here again! :)