iHeartDogs.com Reviews 50

TrustScore 3.5 out of 5

3.5

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See what reviewers are saying

Rated 5 out of 5 stars

Great company!! Saving dogs is what they do. You can scroll through all the helpful dog information they offer, make a purchase from the large variety of things they sell knowing 100% of each purc... See more

Rated 3 out of 5 stars

The thing I want to communicate is that iheartdogs.com is different than iheartdogs.org: I Heart Dogs Rescue (iheartdogs.org) became an IRS approved 501(c)(3) nonprofit charity in February 2013, and o... See more

Company replied

Rated 1 out of 5 stars

I placed an order 5 days ago. Nothing has been sent to USPS to be delivered. No one responses to my email. The customer service link no longer exists. I'm pretty sure this is a SCAM at this point.... See more

Rated 5 out of 5 stars

Read about your Allergy and Itch oral med. Sprays and lotions haven’t helped their miserable scratching so I ordered. ONLY TWO DAYS LATER NO MORE SCRATCHING!!! Am so pleased!I’ve been spreading the... See more

Company details

  1. Pet Store

Written by the company

At iHeartDogs.com, we’re driven by a simple, powerful belief: Every Dog Matters. This philosophy is the heartbeat of our mission, propelling us to create a platform where dogs aren’t just celebrated, they are truly loved and cared for. This is not just an ideology, it’s our promise, our commitment to every single furry friend out there. The genesis of our journey lies in a remarkable bond between a man and a Siberian rescue, Splash. Our founder, Justin Palmer, wasn’t always the dog enthusiast he is today. His past was plagued by severe pet allergies that kept him at bay. Yet, love has the power to rewrite destinies. When he married a dog lover, his path took an unforeseen turn towards an incredible journey that began with the adoption of a 2-year-old Siberian Husky found as a stray in the mountains near their home. Overcoming apprehensions related to allergies, Justin and his wife made a brave decision to bring Splash home. This wasn’t just a step towards becoming dog parents; it marked their evolution into passionate champions for the welfare of every canine companion. From starting a humble Facebook page to launching the iHeartDogs.com platform, Splash’s inspiring story created ripples that touched millions of hearts. And in this journey, we didn’t just build a large community, we created a family of dog lovers committed to making a difference.


Contact info

3.5

Average

TrustScore 3.5 out of 5

50 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Satisfied with orders and customer service

I have ordered a few times from this company and have always been completely satisfied with what I've gotten the quality the price. I had some billing issues which may have been partially my fault for the confusion. They rapidly responded more than once to my emails and we got everything resolved. I don't know personally what percentage of donations goes directly to rescues, but I do know that you have to spend money to make money when you're in business being in business myself. The more money they make the more money they are able to put towards the cause. I guess if you're not happy that they are a for-profit organization such as Petco and PetSmart that also do good work then maybe try supporting nonprofit or not for profit organizations you might be happier. 🤷‍♀️

17 December 2025
Unprompted review
Rated 5 out of 5 stars

I ordered a sweatshirt from…

I ordered a sweatshirt from iheartDogs.com and a couple other items. I have to tell you I do not think i am going to get sweatshirts from any other place. Quality, Sizing... WONDERFULL

18 December 2025
Unprompted review
Rated 5 out of 5 stars

The products I got from iHeartDogs was…great!

The products I got from iHeartDogs was top quality. I had no issues of any kind. What I want to say most here is that this site is about saving DOGS!!! If I didn't think they were, I wouldn't give them the time of day! They work on behalf of homeless dogs! I'm so grateful to them! They advocate and educate. I can't say enough good about them for the work they do!

19 August 2025
Unprompted review
Rated 1 out of 5 stars

I placed an order 5 days ago

I placed an order 5 days ago. Nothing has been sent to USPS to be delivered. No one responses to my email. The customer service link no longer exists. I'm pretty sure this is a SCAM at this point. CORRECTION, I did receive an AI response but no real additional information . . . just to be patient.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

I've NEVER had negative experience with…

I've NEVER had negative experience with the products NOR the company!
What people don't understand is, NOT EVERY DOG will RESPOND the same way to products for itching, etc...
JUST LIKE PEOPLE....we do NOT Everyone responds to Medications the same!
This is where STUPID PEOPLE LIKE IN THE BAD REVIEWS ARE at FAULT!!
I've been using I HEART DOGS PRODUCTS for Over 15 years!!!

8 June 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful Organization!

I have shopped in support of this Wonderful Organization in the past and have been delighted in Every Way along with having found unique gift items and special items for myself I am Proud to Support them and their Causes and Missions.
Please take a look 🙏 and Share. One by One We Can make a Difference! #picsforpaws

18 April 2025
Unprompted review
Rated 5 out of 5 stars

I have ordered multiple times

I have ordered multiple times. I always received my orders exactly as described and on time. It really helps to know that donations are going to homeless dogs. I've recommended this sight to friends.

24 January 2025
Unprompted review
iHeartDogs.com logo

Reply from iHeartDogs.com

Hi Susan,

Thank you so much for your continued support and for sharing your experience! We're thrilled to hear that your orders have always arrived as expected and that our mission to help shelter dogs resonates with you. Your recommendations mean the world to us, and we truly appreciate you being a part of our iHeartDogs family. We look forward to serving you again soon!

Rated 2 out of 5 stars

I cannot imagine why EVERY dog needs…

I cannot imagine why EVERY dog needs over £3500 raised, every time. There is something suspicious here in my opinion. People being fleeced

7 January 2025
Unprompted review
iHeartDogs.com logo

Reply from iHeartDogs.com

Hi Maggie. We apologize for the delayed response here and are sorry to hear that you feel this way. Transparency is very important to us, and we work closely with our charity partners to ensure that donations are used as intended. If you have any concerns or specific questions about a fundraiser, we’d be more than happy to direct you to the relevant charity partner for more details.

Please feel free to email us at orders@iheartdogs.com with the details of the fundraiser you're referring to, and we’ll do our best to provide clarity. We truly appreciate your support and concern for dogs in need!

Rated 1 out of 5 stars

I purchased your allergy & Itch relief…

I purchased your allergy & Itch relief soft chews on 11-12 2024. I have a pit bull who is currently taking 16mg of Apoquel daily. After reading the reviews of other dog owners I thought this may be helpful for my adult dog Stella. Her Itching became worse and she got red spots on her belly after the first week of use. She didn't like the taste. I continued use and finished the first container. The redness went away but the itching has continued. I have seen no relief. I would like to receive a full refund which was advertised when I purchased the product. I called the phone number on my bank statement no one answered. Finally I looked up Iheartdogs.com and found this site. My name is Doreen Pirronello please email me a phone number that I can reach a live person so my bank can recoup my money.

27 November 2024
Unprompted review
iHeartDogs.com logo

Reply from iHeartDogs.com

Hi Doreen,

Thank you for taking the time to share your feedback about the Allergy & Itch Relief Soft Chews. We're truly sorry to hear that the supplement didn't work out for Stella. Upon reviewing your case, we see that you’ve since been in contact with our customer service team and were issued a refund for the product. If you have any future questions or concerns, please do not hesitate to reach out to us directly here: https://iheartdogs.com/contact-us-faqs/

Rated 5 out of 5 stars

I had a great experience ordering…

I had a great experience ordering apparel. It came quickly, good quality, and as ordered. I plan to order more for the holidays and help out the doggos!

29 November 2024
Unprompted review
iHeartDogs.com logo

Reply from iHeartDogs.com

Bonnie - we are thrilled to hear!! And the doggos thank you!

Rated 2 out of 5 stars

Missing items

What went wrong? I can't find the balance of my order and of course their customer service doesn't seem to exist. I sent an email, left a voice mail, and tried chatting but no one responds

19 October 2024
Unprompted review
iHeartDogs.com logo

Reply from iHeartDogs.com

Hi Sheryl - Were you able to get this resolved? Did you receive the balance of your order? Please let us know and we would happy to help if needed!

Rated 4 out of 5 stars

Itch and allergy relief

I bought the itch and allergy relief for my 11-year-old blue staffy the first 2 months the stuff seem to work great in the last month she has had two outbreak of hives the itching back and she's having yeast problems again I need to up the dose I give her three a day she's a 70 lb dog after a while does their body get used to this and might need to change to something else anybody else having the same results cuz somebody maybe give me some idea the veterinarian wanted to treat it with chemical stuff which I'm really not fond of zymox and I went with this instead again for the first two months it'll work exactly as I said it would in the last month she's had two terrible outbreaks

14 August 2024
Unprompted review
iHeartDogs.com logo

Reply from iHeartDogs.com

Steven - Thank you so much for letting us know how it is going. Have you had more success with increasing the dosage? Please let us know how you pup is doing -- we would love to know.

Rated 1 out of 5 stars

Never received product

Never received product. Playing games with back and forth emails. This company is SCAM. Read reviews about this company before considering purchase. Items are from China and people have had issue with their dogs from their products!

1 July 2024
Unprompted review
iHeartDogs.com logo

Reply from iHeartDogs.com

Hello - Thank you for notifying us about not receiving your order.

We apologize for the inconvenience and not receiving your order! This can happen from time to time as we rely on our carriers for delivery.

It sounds like you have already reached out to our support team. Typically we resolve any customer concerns immediately. If you could please post your order # here, I'd be glad to look it up and reach out to your privately to resolve. Customer satisfaction and feeding dogs are both of the utmost importance to us.

All of our consumables are manufactured here in the United States and all of our products are shipped from Anaheim, CA.

Rated 5 out of 5 stars

I had received a magnetic decal that…

I had received a magnetic decal that was bent and creased in the middle. After my initial review, iHeart dog staff went above and beyond to make sure I was satisfied. They stayed in touch with me through the entire replacement process. I am so impressed!! I’ve not seen this level of customer care in years!

14 June 2024
Unprompted review
iHeartDogs.com logo

Reply from iHeartDogs.com

We are so glad you reached out. Thank you for the update and please let us know if there is anything further we can do for you! :)

Rated 5 out of 5 stars

Read about your Allergy and Itch oral…

Read about your Allergy and Itch oral med. Sprays and lotions haven’t helped their miserable scratching so I ordered.
ONLY TWO DAYS LATER NO MORE SCRATCHING!!! Am so pleased!I’ve been spreading the word through our neighborhood Nextdoor community web page.
[Confidential: I can’t splash your name all over ND or will be banned for merchandising]

12 June 2024
Unprompted review
Rated 5 out of 5 stars

I heart dogs purchases help abused animalss…

My merchandise from iheartdogs is always very good quality , priced properly, and excellent shipping speed. And meanwhile with every order you are making a donation to help homeless and abused animals. I have made numerous purchases throughout 2023 and to the present.

12 April 2024
iHeartDogs.com logo

Reply from iHeartDogs.com

Thanks for taking time to share your feedback - we appreciate the kind words. As always, thanks for partnering with us in support of shelter dogs!

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