Iguana Sell Reviews 

712
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the items, noting that pens and watches look truly stunning, feel wonderful in the hand, and write exceptionally smoothly. People also mention that delivery is very prompt, with orders arriving securely packed, beautifully presented, and staying in perfect condition throughout the trip. However, some people mentioned experiencing significant delays with international shipping, long waiting times, and frustrating issues regarding products that were out of stock. Others noted difficulties with after-sales customer support, facing unexpected extra costs when dealing with product repairs or returns.

What people talk about most

Product

People report ambiguous experiences with product, as some consumers express great satisfaction regarding the... See more

Quality

Reviewers highlight positive aspects of quality, noting that items arrive in perfect condition with superb... See more

Delivery service

Users describe ambiguous interactions with delivery service, as many consumers praise quick shipping times,... See more

Service

Customers had mixed feelings about the service, with several reviewers praising the quick delivery, smooth... See more

Order

Clients share ambiguous opinions on order experiences, as some reviewers praise the excellent delivery... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Iguana Sell is legitimate and an authorized retailer of Pilot Pens. Communication can be slow, thus the 4 stars instead of 5, but the products are usually sold at very reasonable prices and you... See more

Company replied

Rated 5 out of 5 stars

I was absolutely delighted to receive this pen! It was something that I wanted for a while and I was not disappointed when I received it. It is absolutely gorgeous, writes smoothly and the service fro... See more

Company replied

Rated 5 out of 5 stars

Good seller. Received item as posted. Very happy with the purchase. The artistic lacquered engravement filled with golden powders is beautiful. Smooth writing. Would endorse this company at any time."... See more

Rated 5 out of 5 stars

Matt finish with rose gold looks stunning. Writes smoothvwith a little feedback Iguanasell.co.uk normal efficient service. Happy customer."

Company replied


Company details

  1. Watch Store

Information provided by various external sources

We provide an outstanding, personalized service that will help you succeed in your search for a brand new premium or luxury watch, pen or accessory of hard to find brands, as well as renowned ones.


Contact info

3.8

Great

TrustScore 4 out of 5

712 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.8

All reviews

(712)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Get ready to Store Credit only

Listed on their website was a Montblanc fountain pen that I was interested in. It was listed a "Pre-Order" I called and after asking how long to be filled -their was 5-6 months; however, if they are unable to get one, no refund only store credit. Be advised. She dodged the question 4-5 times.

12 April 2024
Unprompted review
Rated 1 out of 5 stars

Disappointing online shopping…

Disappointing online shopping experience. I ordered a pair of S.T. Dupont cufflinks on Iguana Sell’s website in December 2023. While the order was placed, I received an email saying that the item was not in stock and that it would be shipped in around 30-40 days. I was surprised to learn that the item was unavailable since November 2023 and still listed on the website, but I decided to wait anyway. After 40 days, I followed up with the seller to know the status of my order. They were unable to give me any information. This went on for another couple of months until I decided to cancel my order last week. I was fortunate to find the same cufflinks on S.T. Dupont’s website the next day and received the item even before getting the refund from Iguana Sell. Overall, very poor online shopping and customer experience.

2 April 2024
Unprompted review
Rated 5 out of 5 stars

Pelikan M600 Glauco Cambon

Pelikan M600 Glauco Cambon
"I have recently purchased the new Art Series Pelikan Glauco Cambon. It is a stunning pen with a new finish on the barrel creating a shimmering effect and the price on Iguana Sell was very competitive. The service from Iguana sell was also fantastic. The first pen I received had a scratchy nib and Iguanasell arranged for a replacement with a much better nib, the whole process took less than a week so I am very pleased with pen and Iguana Sell. I will be looking to make purchases from them in future."

26 January 2024
Unprompted review
Rated 5 out of 5 stars

Everything OK...

I know Iguana Sell as a very customer-oriented, attentive and friendly team.
My orders were processed quickly and correctly. The goods delivered were always new and in perfect condition and all of this at a fair price.
There is nothing more to expect…!

20 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent delivery

Living as I do in Bulgaria, it's sometimes difficult to source quality items. This company supplies an excellent, well-packaged product exactly as described.

29 December 2023
Unprompted review
Rated 5 out of 5 stars

Best costumers services ever

My husband has peculiar taste in watches. He wanted a specific watch, they had it. They informed me that unfortunately they wouldn't be able to have it for Christmas but they would try. Amazing costumer service, they listen and reply accordingly. We received the watch right before Christmas. They even messaged to explain my husband would have his Christmas present. Thank you so much. Highly recommend. All companies should be like this.

21 December 2023
Unprompted review
Rated 5 out of 5 stars

Custom Japanese Pen Order

I ordered a beautiful Nakaya fountain pen via Iguana Sell online (I'm in the UK) and had an excellent experience with the team. The customer service was impeccable with fast and courteous responses both via their Whatsapp service and email from my initial questions to customising my order when the time came.

The pen itself is beautiful, it took sometime due to its being handmade and opting for some personalisation but I was aware of the wait upfront and to be honest it just added to the excitement.

I will certainly be using Iguana Sell again.

20 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Even though I didn't actually keep the watch, the way I was treated with speed and politeness meant it was a pleasure to do business with Iguana. Alba's customer service is brilliant.

30 November 2023
Unprompted review
Rated 5 out of 5 stars

Very satisfied

Happy every time I shop here. Firstly, because of the quality of everything they have and the ease of contact and quick response. Although the truth is that they are so precise that I have barely needed to contact them.

16 November 2023
Unprompted review
Rated 5 out of 5 stars

What a pleasure

Two things happen when you get your hands on a Visconti fountain pen. 1. You get the satisfaction of working with a well balanced, iconic, and artistic tool. 2. You get the satisfaction of terrific and thoughtful customer service from Iguana Sell. The one two punch as far as I’m concerned.

28 November 2023
Unprompted review
Rated 5 out of 5 stars

I bought a treasure from Iguana Sell

I bought a treasure from Iguana Sell. This unique watch is a beautiful tribute to Basquiat and a triumph of Raymond Weil engineering. While deceptively simple at first glance, look closer and see the wonder social messaging that was so descriptive of Basquiat's worldview. A great watch for any collector.

Aside from the watch, the staff at Iguana Sell is outstanding. They are very helpful and communicative, and do what they can to ensure customers have a great experience.

1 November 2023
Unprompted review
Rated 5 out of 5 stars

My top shop

I have bought several pens from Iguana Sellm Always perfect service, excellent communications, perfect delivery. My top shop

20 November 2023
Unprompted review
Rated 5 out of 5 stars

Great Service!

Great Service!
Iguana customer service team is great and went an extra mile to get my satisfaction and customer experience. Keep up the great work and will surely come back to your store for more. Best regards, Goran

3 November 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommanded

Very good prices, smooth delivery and very responsive customer service. I certainly will shop there again.

1 September 2023
Unprompted review
Rated 5 out of 5 stars

First purchase from Iguana and was…

First purchase from Iguana and was impressed with the service.
Ordered pen (cheapest site I could find for particular pen that was in stock), on Saturday (in UK) and was delivered Tuesday (from Spain).
Will use them again.

17 October 2023
Unprompted review

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