Igaro responded very quickly to some questions I had about mounting options, and my order was dispatched promptly with no issues. I've yet to try the C1 + R1 light combo as my drivetrain is on back o... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Andrew was super helpful in communicating with me about the setup of igaro C1 on my bike, placement, mounts, etc. so when i placed my order I was sure I had all components/accessories I needed for pro... See more
I installed the IGARO S1 Pro a couple of weeks ago. While it is overall a great piece of kit, it an important weaknesses - the connector port: Too weak in its design it does not well support the USB-C... See more
Company replied
Used the Igaro S1 on a 20 day off-road adventure in remote terrain. Its absolutely fantastic. It functioned perfectly in all conditions (cold, heat, heavy rain) and survived a few crashes with no issu... See more
Company details
Written by the company
A UK based manufacturer of professional grade bicycle dynamo hub accessories.
Contact info
United Kingdom
- general@igaro.com
- igaro.com
4.4
Excellent
114 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good customer service
Very good customer service. Interested to optimize its processes and integrate new ideas and suggestions.
23 January 2025
Identified a little issue (not major)…
Identified a little issue (not major) but proactive in fixing by alerting and resolving very promptly - good support.
20 January 2025
A clever dynamo
The product works and charges my powerbank. A bit slow but more efficient than others. The price is too high though. I didn't expect a miracle though. 👍😃
6 January 2025
Highly recommended
When I initially ordered the wrong part, they quickly helped me get what I actually needed. Very impressed with both the product and the conduct of the company. Would highly recommend
28 August 2024
Recommend
Fast delivery, quick reply from a question or 2 by email pre purchase.
Easy set up
Works well
27 August 2024
Charger and service top notch
Charger and service top notch. Filled in wrong delivery postal code while ordering. Contacted seller and he corrected before sending out. Very satisfied with everything.
7 August 2024
It took over a month to arrive.
13 July 2024
Reply from Igaro
We were closed for a long cycle tour until early August and had hoped (or assumed!) the large banner at the top of the home page was enough to let users know. Apologies.
Quick delivery good looking product…
Quick delivery good looking product can't wait to use
29 March 2024
Really impressed with the customer service
Really impressed with the customer service. Nothing was too much when dealing with my queries, even on a weekend.
17 March 2024
C1 is a unique product :-)
The C1 is a super product, not cheap but unique on the market, so the price is corresponding :-).
Item was sent and received rapidly, all went well...
The options in the Android app are really detailed and very useful!
One rule that would be cool: Switch on the light whenever there is no device connected to the USB ports ;-)
9 March 2024
Reply from Igaro
Thank you for the kind comments. Igaro C1 is a new and long-term release and while the App is formidable there's plenty we can (and will) do in the future. Now the iOS version is done, the complementary Igaro R1 is next, then we can look at tweaks and features!
Prompt delivery from the UK to Canada
Prompt delivery from the UK to Canada. Have requested our LBS Bruce's Cycle Works to integrate the unit into the existing lighting system. Looking forward to testing it out once spring arrives in Canada
12 March 2024
Tiny, small & lightweight
I bought the tiny, small and lightweight Igaro D2 R3 and I‘m impressed by the build quality.
28 November 2023
Top product, good price, and very good support
17 November 2023
Great product and fast despatch but was…
Great product and fast despatch but was let down by Royal Mail as the product stayed a day in each delivery depot on the way to me instead of a 24 hr service. 4 days later the product is so good I am glad I got it Igaroo D2 Pro on XT dynamo hub
27 September 2023
Worth every penny
It took a bit of time to clear customs in the USA, but git it just in time for my 7 bike camping trip. Setup was easy and work like a charm. I had a b-charge that never quite worked right and then busted. Yours allowed be to be free and keep all my devices charged. Thanks so much!
16 July 2023
Easy checkout snd fast delivery
Shipping was fast, even internationally, and the products arrived as described.
23 May 2023
Great device
Great product! The Igaro d2 is small, light and easy enough to install yourself.
The manufacturer’s website has clear information on how to use the device properly
I was also able to get technical support while on the road from the manufacturer, who was quick to respond and made a clear effort in helping me reach a solution (the device itself was not at fault).
27 May 2023
Very good experience
Order sent very quickly.
Product exactly as described.
Overall a very good experience
27 April 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.