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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting they are always fresh, well-packaged, and arrive quickly. Many appreciate the excellent customer service, highlighting the staff's helpfulness, friendliness, and willingness to go above and beyond. The ordering process is described as smooth, with fast delivery and good communication regarding tracking. However, some people were dissatisfied with the customer service, mentioning rudeness from staff and slow or unhelpful responses to queries. A few customers also reported issues with orders not arriving or receiving products with short expiration dates.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the amazing taste, high quality, and... See more

Staff

Customers had positive experiences with staff, consistently praising their hard work, helpfulness, and... See more

Order

Users describe positive interactions with order. Many customers express high satisfaction, frequently... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and efficiency.... See more

Customer service

Reviewers express high satisfaction with customer service. Many customers highlight the team's helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered from ifoodsuk on their website, whatnot & tik tok shop. I’ve never had an issue with their products, always comes very well packaged and shipped very quickly. Pick n mix always goes down... See more

Rated 5 out of 5 stars

Great company, have done a couple of orders, both arrived really quickly and product is great quality. I think the prices are really reasonable, pick and mix definitely cheaper than other companies... See more

Rated 5 out of 5 stars

Discovered this business scrolling through TikTock, was intrigued and silently watched while the team here packed orders until Christmas sweets were released and placed my first order. The ordered arr... See more

Rated 5 out of 5 stars

Everyone needs to support this amazing business. I have been a customer for 3-4 years and I wouldn't shop anywhere else. Their Tiktok lives are always fun. Michelle and her staff always go above... See more


Company details

  1. Food Products Supplier

Written by the company

www.ifoodsuk.com Your one stop shop for all your International Snacks & Treats!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

215 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing company!

Huge selection of amazing foods for great prices. Made several orders and never had an issue. Super fast shipping and always packed so well. Can't praise enough, A***

7 June 2022
Unprompted review
Rated 5 out of 5 stars

Found this sweet treat via the tic of…

Found this sweet treat via the tic of the tokky... I've made multiple orders now and I've never been disappointed ... from custom orders to mystery boxes, I've never been dissatisfied... amazing service, fast dispatch and delivery with fair prices A*

7 June 2022
Unprompted review
Rated 5 out of 5 stars

Michelle is a star

Michelle is a star. Such an amazing variety of food and drinks. Orders are always well packed & always adds a freebe. We'll worth ordering you won't regret it.

7 June 2022
Unprompted review
Rated 5 out of 5 stars

Awesome service

Awesome service, always professional and even assisted when I had issues in South Africa with our customs. Beste International foods.

7 June 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Ordered from Ifoods a number of times and each time have received my parcels in immaculate condition. Michelle is absolutely fantastic. What an amazing small business thank you again xx

7 June 2022
Unprompted review
Rated 5 out of 5 stars

AMAZING COMPANY

Absolutely amazing company packs orders to perfection no damages overall I absolutely love this company will definitely be ordering from them time and time and time again go order from them guys so proud of you Ifoodsuk

7 June 2022
Unprompted review
Rated 5 out of 5 stars

Amazing business

Amazing business, lovely and welcoming staff.
Incredible products never had a bad parcel from these people and will no be going anywhere else keep up the good work😁

7 June 2022
Unprompted review
Rated 5 out of 5 stars

Love this place

Absolutely amazing I've ordered many times and will continue to order more. Delivery is so fast and food is great with alot of variety. Also love the lives on tiktok its great to watch orders being packed. Staff are very nice.

7 June 2022
Unprompted review
Rated 5 out of 5 stars

Incredible

Incredible experience. Ordered 3-5 days delivery and was delivered 2 days after I ordered. Great communication, and service. Not forgetting all the delicious snacks and drinks, loved my mystery box!

7 June 2022
Unprompted review
Rated 5 out of 5 stars

Massive selection of products

Massive selection of products. Delivery time is always great. Michelle and her team are so lovely and will always answer any queries.
I cannot recommend them enough!!

7 June 2022
Unprompted review
Rated 1 out of 5 stars

Always items missing

Always items missing,
No one ever Never replies to emails they expect you to just let it drop! Well not this time it’s over £30 from my order that’s missing! And no one is helping me.
Avoid this business with all costs.

6 June 2022
Unprompted review
iFoodsUK logo

Reply from iFoodsUK

Hi Cvonston

Thank you for your review, are you able to share your order number with us please so we can look into this for you? I am very sorry you have experienced this service. We reply to all emails within 24 - 48 hours and don’t seem to have an email with a £30 missing order value.

Thanks
Michelle
iFoodsUK

Rated 5 out of 5 stars

I have been shopping at ifoods for a…

I have been shopping at ifoods for a long time and it is by far the best company I have used the excellent customer service the best delivery and overall the time and dedication that is put into everything,all questions and queries answered straight away would highly recommend this company for all your goodies the website is amazing and the very best place to get all your goodies so glad I found ifoods

25 May 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service from start…

Fantastic customer service from start to finish. I had query so chose to email customer service/Michelle who couldn’t of been anymore helpful if she tried. Highly recommend this company to anyone and everyone. Always try support small business’s but this one went above and beyond. I will most definitely be returning.

Thank you so much Michelle & team.

27 April 2022
Unprompted review
Rated 1 out of 5 stars

Sharing my review after reading similar…

Sharing my review after reading similar to my own recent experience with this company. I would order from iFoods religiously each month to keep my home stocked up on goods from around the world. That was until a couple of my latest deliveries arrived with items missing. My last delivery had 6 items missing. When I reached out to the company the owner Michelle replied to my query advising she had forgot to pack the items and would send them out the next day. 1 week passed and the items never arrived. I reached out once more and Michelle advised she had again forgot and confirmed she would send out the items that day. Another week went by and the items failed to arrive. I reached out for an explantation as to where the items were but unfortunately my email was met with silence. I eventually raised a dispute with Paypal regarding the missing items and asked them to hold the funds for those products until I had clarification on if the items were ever going to arrive. This clearly upset the business owner as the following day I received an unprofessional email regarding my Paypal dispute and that the items were now not being sent. The website is easy to use and stocks a large range of products however so do many other USA - UK import businesses which I would advise you to shop with as most are run by much friendlier and precise teams than iFoods. Good luck if you ever need customer service help from this business!

25 April 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic small business!

Absolutely fantastic small business!! Michelle and her team are super efficient in dealing with orders, they’re all packed so well and all items are fabulous. The website is clear about any expiration dates and is super easy to use.

22 April 2022
Unprompted review
Rated 5 out of 5 stars

Ordered from ifoodsUk 3 times and every…

Ordered from ifoodsUk 3 times and every time I have been blow away by the professionalism! (If I didn’t have self control it would of definitely been so much more orders than this) 😂. Their customer service is amazing, they always go above and beyond, order from this lovely small business you won’t be disappointed. Thank you Michelle & your staff for working so hard getting our orders to us on time & for working hard behind the scenes. Keep doing you xx

20 April 2022
Unprompted review
Rated 5 out of 5 stars

Amazing service!

Amazing service!
I’ve recently ordered from this company
Amazing customer service
Great value for money and super fast delivery. Will definitely be ordering again soon. Michelle goes above and beyond to offer this amazing service.

16 April 2022
Unprompted review

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