I sent in my unit in December HORRIBLE customer service, NONE.
I sent in my unit in December. In January, I paid the additional $20 to expedite it. On January 16, I was told it was a defective bin switch and also recommended an non-critical fix, both of which I agreed to. I received the unit back towards the end of January. I was very, very pleased. Ran four or five times, I usually run it twice weekly. It went to the clean base and attempted to empty four times. I thought oh, no. Same issue. I emailed Matt. He responded telling me that it cleaned at the shop without a bin with no problem and sent me the diagram. I have no doubt it worked there, it worked for me as well until it didn't. Now I am having the exact same issue for which I was charged $180, plus shipping for a still broken unit. I have contacted my credit card company and am hoping they will reverse the charges. Very, very unhappy.
Reply from Ifixrobot
We’re sorry to hear you’re experiencing trouble again.
As with all warranty-related concerns, we first work through troubleshooting by email before determining whether a robot needs to come back in for warranty repair. That is the process we had been working through at the time of you writing this review.
We understand how frustrating intermittent issues can be. However, your concerns had not been ignored, and we had been actively responding and following our standard repair and warranty process which was leading to sending it back in for your warrenty coverage. We had since reached out a week ago and have not heard back from you. If you would still like to continue, we are happy to keep working with you toward a resolution
iFixRobot
