I got my package as I ordered it, it's perfectly functional for the purpose I got it for and any damage was minor and easily fixed. for reference I got a ps4 version of Minecraft and it was a bit of m... See more
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Review summary
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Never have a bad experience buying from cex. The only reason I don't give 5 stars is excessive postage costs. Even more when multiple items are shipped from the same store and they don't combine posta... See more
Delivery was very quick, chromebook arrived less than 24 hours after placing the order which I was very impressed with! My only complaint would be that it didn’t come with a charger and it didn’t say... See more
well packaged - speedy delivery -in early stages- so still trying out the equipment purchase - 5 year warranty adds peace of mind
Company details
Written by the company
CeX is Ireland’s largest second-hand electronics and entertainment specialist with 600+ stores Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity. To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support
Buy with Trust at CeX
Written by the company
- 5 Year Warranty on Everything!
- Enjoy the security of a 5-year warranty on the widest range of games and consoles, phones, electronics, computers and much more.
Contact info
4.0
Great
44K reviews
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Very happy with my iPod classic
Bought an iPod classic and it was great. Battery was in great condition and am really enjoying it.
12 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from CeX/Webuy - Ireland
Hi Pierce,
Thank you for your review, and I’m sorry to know your recent purchase did not go as expected.
I have contacted you on your registered email ID, to address this further. Kindly respond with the requested details so I can assist you and offer a suitable solution. Please check the spam/junk folder, if the email is not found in the inbox.
Regards,
Saanchi
Substandard service from Cex!!!
Imagine placing an online order for items that are in stock in multiple stores and only recieving part of that order.
And when queried why I didn't receive my full order I was told there was a system failure while processing my order
But if I'd like to reorder and pay additional postage Cex would only be to delighted to send me the rest of my order.
The great thing about been a customer is I get to choose where I shop and if a business can't be bothered to fulfill orders or rectify situations where they have provided substandard service then I'll choose to take my business elsewhere to a company that is capable of running an online store and not have to deal with bunch of muppets
13 April 2026
Reply from CeX/Webuy - Ireland
Hi Dara,
Thank you for reviewing us.
I am sorry to know about the item cancelled in your order and I fully understand your disappointment.
Our stores make every effort to fulfil customer orders and we have guidelines in place to check the product specifications while processing them. However, at times, the stores notice that the item is incorrect or unfit for sale, thus, to avoid the inconvenience of returning the item to us, such items are cancelled.
With the way our system works, we try to assign this item to another store; however, this is not possible every time.
As you had contacted us via email, I will be replying to it to assist you further. Feel free to write back on the same thread for more help.
Regards,
Ramson.
Very fast 💯 recommended 👌👍👍👍
14 April 2026
After a week delay 2nd try was ok...
As usual the first delivery was for an unchecked product that was far below expectations, (covered in greasy fingerprints and a cracked screen)
The best thing I can say is that returning the faulty item was free - even if it added a week of extra delays, due to the shoddy and despicable service of cex.
At least this time, the second attempt seemed to be ok, but I have yet to check the quality of the item I received (battery health etc, but at least that is covered by warranty, unlike the cracked screen I was originally sent)
14 April 2026
Reply from CeX/Webuy - Ireland
Hi DP,
Thank you for your review.
I am sorry to hear about the condition of the first item you received. A cracked screen and visible marks are not acceptable, and I understand the disappointment this has caused.
I have shared your feedback with the store management so this can be reviewed and addressed with the team. We take product checks seriously, and this should have been picked up before dispatch.
I can see that a replacement has been arranged, and I hope this unit meets your expectations. I have now taken over your ongoing email thread and will continue to assist you directly. If you notice any issues with the replacement, including battery health or overall performance, please let me know and I will help resolve it promptly.
Thank you for your patience while this was being sorted.
Regards,
Nikita.
Great service and fair evaluation
I love how when they explain an item in good condition, it is. Also fairly priced items for the market.
14 April 2026
Sent wrong Phone
Sent the wrong phone. Same brand but very much the wrong phone. Thankfully recorded the whole packaging opening as would be very easy to claim I switched phones without it.
Brought back to local store in Cavan, they were extremely helpful and processed the refund a d were really apologetic. They were fantastic
14 April 2026
Reply from CeX/Webuy - Ireland
Hi Stuart,
Thank you for reviewing us on Truspilot, and I’m sorry to know that your recent purchase did not go as expected.
I’m glad to know that the Cavan store staff were helpful in processing a refund and appreciate your cooperation in returning the item.
I’ve replied to your existing email thread with the next steps and would request you to kindly get back to me.
Regards,
Viraj.
Fast Service
The items were exactly as described, and I received them within two days of ordering. That is very fast service.
14 April 2026
They threw away my property during a price evaluation
I took an Apple Watch in its complete, original Apple packaging to the CeX in The Square, Tallaght, for a price evaluation on April 12th.
When I returned to collect the item April 18th, having declined their offer, the staff could not find the full packaging. After checking CCTV, they admitted an employee had simply thrown the outer box in the bin.
This is a complete disregard for customer property. As any tech enthusiast knows, original packaging is vital for the resale value of Apple products. By destroying the "Full Set" integrity of my item, they have actively devalued it.
It is disgraceful that a company built on buying and selling used goods has so little respect for the condition of the items entrusted to them. I will never do business with this branch or the brand again.
18 April 2026
Reply from CeX/Webuy - Ireland
Hi Adilson,
Thank you for your review and it is unfortunate that your trade-in experience didn't go as planned.
All items are tested by us and the final price offered will depend on the grade under which they are purchased. In case our customers are unhappy with the offered price, they are welcome to highlight it to our staff and we can arrange to set the item aside in its current condition, along with any packaging materials.
To assist you further, I have sent an email to your registered email ID. Please check your spam/junk folders in case you are unable to locate it in your inbox.
Regards,
Ashwin
3ds with lots dead pixel
Sent me 3ds with many dead pixels discounted and when I went to return the item in store the women in store said that the item should never of been bought or sold only good things of this experience was the easy return and fast enough shipping
3 April 2026
Reply from CeX/Webuy - Ireland
Hi Eimear,
Thank you for your review. I am sorry to hear about the issue with the console you received.
For items graded as B or C, minor screen pixels can be present as long as they do not affect the overall functionality of the device. That said, the condition should still meet our grading standards, and I understand your concern based on what was advised in store.
I am glad to know that the return process was smooth and resolved quickly for you. Your feedback has been noted and will be shared with the relevant team to help improve our checks.
If you are planning to purchase another Nintendo 3DS, feel free to reach out http://bit.ly/2WDil7r with the details and we will do our best to assist you further.
Regards,
Nikita.
Reply from CeX/Webuy - Ireland
Dear Bartlomiej,
Thank you for your review.
I’m sorry to hear about the issue with your recent order, and I sincerely apologise for the inconvenience caused.
After reviewing our records, I found that our team has already been assisting you via email regarding this matter. Please rest assured that we will continue to support you on the same email thread and work toward a suitable resolution.
If you need any further assistance, feel free to reply to the existing email thread, and we’ll be happy to help.
Regards,
Rahul
I got great advice purchasing my…
I got great advice purchasing my product.
I would recommend cex for sure!
12 April 2026
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