idyl Reviews 1,323

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are delighted with the exceptional quality and craftsmanship of the jewelry, often highlighting the brilliant sparkle of the diamonds and the innovative, versatile designs. The customer service receives frequent praise for being amazing, helpful, and responsive, contributing to a smooth and pleasant experience for many. Reviewers also appreciate the fast delivery and the beautiful, careful packaging, often noting the thoughtful extras included with their orders. However, some customers also noted issues with product durability, experiencing broken chains or missing diamonds after a few months of wear. A few other people also felt that the sparkle of some pieces was underwhelming, or encountered difficulties with international delivery where items were not received and support was limited.

What people talk about most

Product

Users describe positive interactions with product, frequently expressing satisfaction with the beauty,... See more

Quality

Customers consistently note positive experiences with quality, praising the beautiful design, amazing... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as outstanding,... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast shipping times, with... See more

Order

Reviewers mention positive feedback about their order experience, noting that the process from ordering to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased the Camille earring attachments. They’re absolutely beautiful. I already had the studs from a previous purchase and they look stunning together. I’m very pleased with the quality and with... See more

Company replied

Rated 5 out of 5 stars

I couldn’t be happier with my idyl pieces! The diamonds are so sparkly and catch the light in the most magical way. I ordered the Grace necklace and Amelia earrings, and haven't taken them off since g... See more

Company replied

Rated 5 out of 5 stars

Absolutely top-notch approach to a customer. I feel inclusive, taken care of and special. The team is working tirelessly to be on top of everything, and they truly deliver what they promise. Their jew... See more

Company replied

Rated 5 out of 5 stars

Beautiful items, great customer service. No hassle returns, if needed. Items are shipped expeditiously & handled with care. Idyl also includes extremely nice free gifts with every purchase. Great comp... See more

Company replied


Company details

  1. Jewelry Store
  2. Fashion Accessories Store
  3. Jeweler
  4. Jewelry Designer
  5. Jewellery Manufacturer

About idyl

Written by the company

idyl
#jointhediamondrevolution
✨ modular diamond jewelry
✨ transparent materials
✨ fair prices

Idyl stands for sustainability, inclusivity, and revolutionary modularity. Our pieces are crafted with ethically-sourced lab-grown diamonds and 100% traceable solid gold. But our approach to modularity is what truly sets us apart. Our add-ons embrace individuality and self-expression.

Worn by Jessica Alba and Eva Longoria our variety of diamond stud sizes and solid gold chain, were made to fit multiple add-ons to create countless looks at accessible price points. The designs are beautifully minimalistic, but created with ever-evolving style in mind.

We want to democratize fine jewelry and believe that even the finest materials should be available at an accessible price point.

Any questions?

Written by the company

No worries, we are here for you!
Your happiness is our top priority. For any questions, remarks, inquieries, collaborations or other, get in touch: hello@idyl.com

Free worldwide shipping & returns

Shipping is always on us!

We ship worldwide and most orders arrive in 2-4 working days, 7 days maximum.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Idyl is a wonderful company to purchase…

Idyl is a wonderful company to purchase gorgeous, sparkling and fairly priced high end lab diamonds. Idyls pieces are beautiful and extremely well made. I love love love my new jewelry. Thank you Idyl!

16 December 2024
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Reply from idyl

Hi Kristy,

Thank you so much for sharing your lovely experience! We're thrilled to hear how much you adore your new jewelry. It's always our goal to provide beautiful, high-quality pieces that make you feel special. Enjoy showing off your sparkling gems! ✨

Take care,
Lia

Rated 5 out of 5 stars

I had a great experience buying with…

I had a great experience buying with Idyl. Client service is of the highest level. They really care about their customers and products. This is how you get things done for online jewellery buying.

3 January 2025
Unprompted review
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Reply from idyl

Hi,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our client service and felt the care we have for our customers and products. We always aim to make online jewelry shopping a delightful experience. Thanks for choosing Idyl! 🤍✨
Take care!

Rated 5 out of 5 stars

Perfect experience

Perfect experience. Very fast delivery, beautiful packaging and product that exceeded my expectations. I love this brand!

23 December 2024
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Reply from idyl

Hi Alexandra,

We're thrilled to hear that you had a perfect experience with us! 🤩 It's fantastic to know that the delivery, packaging, and product all exceeded your expectations. Thank you for sharing your love for our brand. We hope to continue delighting you with our jewelry in the future!

Best wishes,
Lia

Rated 5 out of 5 stars

Amazing jewelry !

Amazing jewelry !! Love this company ! Quality is amazing. Thank you Tamara K. For your collaboration or I would have never known.

9 December 2024
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Reply from idyl

Hi Jennifer,
Thank you for sharing your love for our jewelry! 🤍 It's fantastic to hear that you've had such a great experience with us. ✨
Thanks again for your kind words and for being a part of the idyl family!
Best,
Lia

Rated 5 out of 5 stars

Phenomenal Service

I started off a bit concerned because I ordered multiple items and there were an issue with one of my package delivery to the US. However, Idyl team was fully supportive and responsive to my requests. They made sure I got my order with minimal hassle on my end. I know the prices are a bit high but you are certainly investing in the right people and pieces!

19 December 2024
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Reply from idyl

Hi Zoya,

Thank you so much for sharing your experience! We're thrilled to hear that our team was able to assist you effectively and make sure your order arrived smoothly 🤍. We truly appreciate your understanding regarding the pricing, and we're glad you feel the investment in both our pieces and service is worthwhile. Your satisfaction means everything to us!

Thanks again for choosing idyl! ✨

Rated 5 out of 5 stars

Great shopping

I'm happy to enjoy beautiful pieces, would like to get other design products.
the transportation from Europe to the Far East was so quick,then the packing was cleaned & safe.

2 December 2024
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Reply from idyl

Hi there! Thank you so much for sharing your experience with us. It's wonderful to hear that you're enjoying your beautiful pieces and that everything arrived quickly and safely all the way to the Far East! We can't wait to bring you more stunning designs in the future. ✨Thanks again for choosing idyl! 🤍

Rated 3 out of 5 stars

The shipping time was fine

The shipping time was fine, i am however not thrilled with the gold chain. It never stays put and the clasp and adjustable rings are always in the front by the diamond. Any suggestions on how to remedy that?

16 December 2024
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Reply from idyl

Hi Madelyn,

Thank you for sharing your feedback with us. I'm glad to hear that the shipping time met your expectations, but I'm sorry to learn about the issue with the gold chain. We aim for every piece of our jewelry to bring joy and satisfaction, so it's important for us to address this. While I can't provide a direct solution here, I suggest reaching out to our support team at hello@idyl.com. They would love to assist you further and explore possible remedies.

Thanks again for bringing this to our attention! 🤍

Rated 5 out of 5 stars

Amazing experience and amazing no quality

Love this brand and the service! Always 10/10!

18 December 2024
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Reply from idyl

Hi Priyanka,

Thank you so much for your glowing review! 🤩 We're thrilled to hear that you had an amazing experience with our service and that you love our brand. It's always our goal to keep our standards high, and feedback like yours tells us we're on the right track. Thanks again for your support!

Best wishes,
Lia

Rated 3 out of 5 stars

Buyer beware of the power ear cuff

Unfortunately the reviews of the power ear cuff that state the cuff will not come off is incorrect. After only 6 or 7 times wearing, the cuff came off the ear while running errands. While certainly beautiful, devastating to say the least to losing after just a few wears.

Would not purchase the cuff again, but will say the other earrings that can be secured I enjoy and will purchase other pieces.

30 September 2024
Unprompted review
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Reply from idyl

Hi Melissa,
I'm truly sorry to hear about your experience with the Power Ear Cuff. It's disappointing to know it came off after just a few wears, especially when you were out and about. We aim for every piece of our jewelry to not only be beautiful but also reliable.
Thank you for sharing your feedback on the other earrings that have worked well for you. If you have any further concerns or would like assistance, please don't hesitate to reach out to us.
Thank you for bringing this to our attention.

Rated 5 out of 5 stars

Another success for Christmas

Another success for Christmas! The delivery was made in less than 48 hours, the earring was very popular, as well as the cases and the pocket mirror! Thank you very much.

16 December 2024
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Reply from idyl

Hi Laurent,

We're thrilled to hear that your Christmas gifts were a hit! 🤩 It's fantastic that everything arrived so quickly and was well-received. Thank you for choosing idyl to be a part of your holiday celebration. We hope to see you back soon!

Best wishes,
Lia

Rated 5 out of 5 stars

Beautiful quality earrings

Beautiful quality earrings. Ordering was simple and easy, and I appreciated the shipping status updates.

12 December 2024
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Reply from idyl

Hi Tricia,

Thank you so much for your lovely feedback! We're thrilled to hear that you enjoyed the quality of your earrings and found the ordering process smooth. Keeping you updated about your shipment is our priority, and we're glad it added to your experience. Hope to see you back at idyl soon for more beautiful finds! ✨

Take care!

Rated 5 out of 5 stars

My necklaces came in beautifully…

My necklaces came in beautifully packaged with lovely letters. The diamonds sparkle so much! I was also so thrilled on how well my order was fulfilled down to the details of packaging and presentation. Thank you so much idyl!

11 December 2024
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Reply from idyl

Hi Nicole,

Thank you for sharing your wonderful experience with us! We're thrilled to hear that the sparkle of the diamonds and the attention to detail in packaging met your expectations. Enjoy your beautiful necklaces and we hope they add a little extra shine to your day! 🤩✨

Warm wishes,
Lia

Rated 5 out of 5 stars

Idyl has made it possible to buy real gold and diamond jewellery ❤️

I love shopping at idyl, everything is super easy to understand on their website and the pieces look exactly like the photos! Being quite younge, I’ve never bought good quality jewellery before but now I feel like I can finally break into the real gold and diamond industry 💎❤️

9 December 2024
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Reply from idyl

Hi Amanda,

Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that our website made your shopping experience easy and enjoyable. It's great to know that the jewelry met your expectations and helped introduce you to the world of fine jewelry. We hope you continue to find pieces that make you feel fabulous 🤩. Thanks for choosing idyl!

Enjoy your new treasures! ✨

Rated 5 out of 5 stars

Customer service was exceptional

Customer service was exceptional and they hand-held the entire delivery process with me. I could not have asked for a better experience with Eva (experience manager). The pieces are also absolutely gorgeous and I will continue to be a loyal customer of idyl over and over again. Thank you so much!

1 December 2024
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Reply from idyl

Hi Stella,

Thank you for sharing your wonderful experience with us! 🤍 We're thrilled to hear that Eva provided exceptional service and made sure your delivery process was smooth. It's always our goal to ensure you feel supported every step of the way. Enjoy your new jewelry, and we hope to see you again soon!

Best,
Lia

Rated 5 out of 5 stars

I am a big fan

I am a big fan. Amazing jewels and amazing customer service. fast shipping as well. I will buy again and again and again.

10 December 2024
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Reply from idyl

Hi Lara,

Thank you so much for your kind words! We're thrilled to hear that you loved the jewelry and experienced great service and fast shipping. It's always exciting to know that we've made a lasting impression, and we can't wait to see what pieces catch your eye next time. Thanks again for choosing idyl, and here's to many more fabulous finds! 🤩✨

Best wishes,
Lia

Rated 5 out of 5 stars

Love the products and the level of…

Love the products and the level of detail in the design and packaging. Will buy again ♥️

13 December 2024
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Reply from idyl

Hi Birka,

Thank you so much for your lovely review! We're thrilled to hear that you appreciated the attention to detail in both our designs and packaging. We can't wait to see what catches your eye next time. Happy shopping! 🤍✨

Rated 5 out of 5 stars

Great customer service

Great customer service! Jewelry is excellent quality, so well made!

9 December 2024
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Reply from idyl

Hi Grace,

Thank you so much for your kind words! We're thrilled to hear that you enjoyed both our jewelry and the customer service. We hope each piece adds a touch of sparkle ✨ to your day!

Best wishes,
Lia

Rated 5 out of 5 stars

Sparkliest jewelry that I have

My Experience with IDYL is amazing.
I bought the Lena Neklace in Yellow Gold and its one of my favorite everyday piece!!.😍
The Shipping to Germany was very fast and the packaging was Beautiful and lovely.
I received on top of my Order 3 Gifts.
A silky scrunchie which i use everyday, a jewelry organizer and a cute pouch for my new Jewelry.
Their Costumer Service is also so kind and lovely and they answer really fast on Instagram when you have specific questions.🥰

To Sum up, IDYL is my new favorite jewerly Brand and i can Promis that this wasnt my last Order.
High recommend from me 💗

10 December 2024
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Reply from idyl

Hey Alinazoi,

Thank you so much for sharing your wonderful experience with us! 🤩 We're thrilled to hear that the Lena Necklace has become a favorite in your everyday collection. It's fantastic to know that everything from our shipping to Germany, the packaging, and even the little gifts met your expectations.

We're also super glad that our customer service team could assist you promptly on Instagram! Your kind words mean a lot to us, and we can't wait to welcome you back for your next purchase. Thanks for making idyl your new favorite jewelry brand!

Take care,
Lia ✨

Rated 5 out of 5 stars

Obsessed

Obsessed, such good quality

9 December 2024
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Reply from idyl

Hey there! Thanks so much for sharing your love for our jewelry. It’s fantastic to hear you’re obsessed with the quality! We aim to impress, and your feedback means the world to us 🤩. Enjoy shining in your new pieces! ✨

Rated 5 out of 5 stars

Love it

The necklace is cute and easy to stack with my other jewelry. Good quality piece.

4 December 2024
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Reply from idyl

Hi there! Thanks so much for sharing your love for the necklace. It's great to hear that it stacks well with your other pieces and that you're happy with the quality. Enjoy styling it! ✨

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