Dexter went above and beyond to help my situation. He was extremely professional and courteous as well. Customer service is the bones of a great company and I’m certain Dexter is a definite asset to... See more
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There were several mistakes on my first search the person I was looking for has never lived any were but Kansas,. Mother and father were married in missouri.now that to be factual. As soon only named... See more
Company replied
OMG the lady I spoke to was perfect in every way. I loved her voice and her ability to help me accomplish my goal in an impressive way. She is a Top Tear Employee. I would steal her away from your com... See more
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I hate to do this..sorry...not enough information on the person you're looking up. You're cheaper than Been Verified but thats probably because they have way more info about the individual/s you're ch... See more
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Great customer service
27 November 2021
Reply from IDSTRONG
Hi Isaiah,
Thank you for your kind words. We're happy to hear that you were satisfied with the customer service we have provided. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.idstrong.com
+1 833-922-2315
Reply from IDSTRONG
Hi James,
Thank you so much for your kind words! We appreciate you taking the time to share your experience with us—and we agree that Catherine is truly a gem to have on our team! We count ourselves lucky for customers like you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.idstrong.com
+1 833-922-2315
Very helpful with answering my ?’s.
19 November 2021
Reply from IDSTRONG
Hi Capri,
Thank you for taking the time to give us a review. We're happy to hear that you were satisfied with the assistance you received.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.idstrong.com
+1 833-922-2315
Quick Help! Thank you very much!
A little credit card mix-up but it was assisted expeditiously. Customer Service was very very helpful in answering all my questions and taking care of my issue. Great job and thank you for your time and help!
26 October 2021
Reply from IDSTRONG
Hi Heather,
Thank you for your kind words! We're happy to hear that you were satisfied with the customer service we have provided. We'll make sure that the representative who assisted you gets to read your review. This will surely make her day.
Have a wonderful day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.idstrong.com
+1 833-922-2315
Jay was very understanding and prompt…
Jay was very understanding and prompt with getting the matter resolved. Thank you Jay
16 September 2021
Unprompted review
Reply from IDSTRONG
Hi Rolivia,
Thank you so much for your kind words! We appreciate you taking the time to share your experience with us—and we agree that Jay is truly a gem to have on our team! We count ourselves lucky for customers like you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a pleasant day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.idstrong.com
+1 833-922-2315
Great and trying to fix what scammers…
Great and trying to fix what scammers did to me
Reference #4542396
6 September 2021
Unprompted review
Reply from IDSTRONG
Hi David,
Thank you for this amazing review! We're happy to hear that you were satisfied with the service and customer service we have provided. If you need further assistance, please do not hesitate to contact us at your most convenient time.
Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.idstrong.com
+1 833-922-2315
Excellent Service.
17 July 2021
Reply from IDSTRONG
Hi Uchiee,
We're happy to hear that you're satisfied with the service. We hope that you will also recommend us to others. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.idstrong.com
+1 833-922-2315
I've had a good experience so far.
16 July 2021
Reply from IDSTRONG
Hi Russell,
We're happy to hear that you have had a good experience so far. If you need assistance, especially with your account, please don't hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.idstrong.com
+1 833-922-2315
Too many alerts.
14 July 2021
Reply from IDSTRONG
Hi Michael,
We sincerely apologize for the inconvenience this has caused you. Rest assured, we'll continuously improve our services. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.idstrong.com
+1 833-922-2315
There were several mistakes on my first…
There were several mistakes on my first search the person I was looking for has never lived any were but Kansas,. Mother and father were married in missouri.now that to be factual. As soon only named one sister that had passed many many years ago. Never mentioned and of my current siblings but it was ok
10 July 2021
Unprompted review
Reply from IDSTRONG
Hi Teresa,
We sincerely apologize if some of the information is incorrect. We would love to help you further and turn things around. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at support@idstrong.com. Rest assured, we're here to help you.
We look forward to your response. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.idstrong.com
+1 833-922-2315
There were two charges on my credit…
There were two charges on my credit card bill that were not mine. The person I talked to on the phone was very nice and very helpful. Thank you so much for being polite, respectful and helpful. Lisa
7 July 2021
Reply from IDSTRONG
Hi Lisa,
Thank you for this awesome review! We're happy that you were satisfied with how you were assisted by our representative. We'll make sure she reads our comment; this will surely make her day.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.idstrong.com
+1 833-922-2315
Problem solved quickly and efficiently!
4 July 2021
Reply from IDSTRONG
Hi William,
We greatly appreciate your feedback, and we're happy that you were satisfied with the customer service we have provided. Please don't hesitate to refer us to your friends who will need the services we offer. Have an amazing day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
Reply from IDSTRONG
Hi Kenneth,
We sincerely appreciate you taking the time to give us a rating. We're happy that you're satisfied with the customer service we have provided. Have a wonderful day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.idstrong.com
+1 833-922-2315
Searches never pull up any information…
Searches never pull up any information and a report I paid for on Monty Root was deleted from my account and I never even got to look at it.
14 June 2021
Reply from IDSTRONG
Hi Darlene,
We sincerely apologize if you were not able to get any information on the site. I've checked your account and can see that you were able to receive information on the reports you were searching for. Is this comment for IDStrong?
We would love to help you out and get what you need. Please contact support@idstrong.com. Rest assured, we're here for you. We look forward to hearing from you. Have an amazing day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.idstrong.com
+1 833-922-2315
Great service
2 May 2021
Reply from IDSTRONG
Hi Joseph,
Thank you for your feedback! We're happy that you were satisfied with the customer service we have provided. We hope that you will also recommend us to others.
Have an amazing day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.idstrong.com
+1 833-922-2315
I would recommend this customer service…
I would recommend this customer service rep to anyone who needs help.
She was very polite and helpful in all respect. I kept interrupt her not
intentional I am just very impatient. She was so understanding and was telling me she was sorry I was the one who was sorry. But she had patients and very apologetic she was great, and I hope if I ever must call back I get her.
But I feel bad because I could not remember her name. Thank you so much
for your patients and kindness. Stay safe.
20 April 2021
Reply from IDSTRONG
Hi Vickie,
We're happy to hear that you were satisfied with the customer service we have provided. We really appreciate you taking the time to share your experience with us—and we agree, Morgan is truly a gem to have on our team! We count ourselves lucky for customers like you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have an amazing day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.idstrong.com
+1 833-922-2315
Reply from IDSTRONG
Hi Tiffany,
We're happy to hear that you were satisfied with the customer service we have provided. We really appreciate you taking the time out to share your experience with us—and we agree, Morgan is truly a gem to have on our team! We count ourselves lucky for customers like you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have an amazing day ahead!
Sincerely,
Belle
Customer Relations Officer
idstrong.com
+1 833-922-2315
Best overall experience!
I had some of my information compromised,after placing a call in the middle of the night,the excellent,professional customer service agent called me back within 12 hours,and resolved my issue. I will most definatley use the service in the future!
16 March 2021
Reply from IDSTRONG
Hi Rebecca,
We're sorry to hear about your information that got compromised. We're happy that the representative you spoke with was able to help you out, and you will still be using the service in the future. We do see that the 2 refunds were processed last March 15, 2021. Please expect this to reflect in your account within 3 to 5 business days.
If you need anything further, please don't hesitate to reach out, and we'll be more than happy to help. Have an amazing and safe day ahead!
Sincerely,
Belle
idstrong.com
Customer Relations Team
+1 833-922-2315
it really works! Have got identity alerts several times
It's been a year that I am using idstrong to protect myself from identity theft, and it's been very useful so far. I have gotten alert several times, and it's very useful that I can also check my credit score for all 3 credit bureaus!
10 March 2021
Unprompted review
Reply from IDSTRONG
Hi Emil,
We're thrilled to hear that you're satisfied with our service. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Comments like this inspire us to do better and improve every day.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have an amazing day ahead, and stay safe!
Sincerely,
Belle
www.idstrong.com
Customer Relations Team
+1 833-922-2315
Someone used my credit card after…hacking me
Someone used my credit card after hacking me and opened up an account with id strong you had the email that was used and supplied me with the information and since I was not the one who opened the account with you you cancelled the account and said you would refund the charge of 19.95 to me. I suplied my e.mail address to the person so they could send the cancellation notice to me. she was very helpful and gracious with her attitude and told me you took these things very serious. I appreciate the atitude of your company.I also appreciate your help in clearing up this matter for me. Thank You
26 February 2021
Reply from IDSTRONG
Hi Eloise,
We're sorry to hear about what happened, and we're happy we could help you out. We make sure that whenever customers call in, they are well-taken cared of. I've checked your account and can confirm that it's canceled, and a refund was processed. Please expect this to reflect in 3 to 5 business days.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Have an amazing weekend!
Sincerely,
Belle
Customer Relations Officer
www.idstrong.com
+1 833-922-2315
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