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IDShield Reviews 658

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and extensive knowledge, which significantly contributes to a positive customer service experience. People frequently highlight the excellent service received, noting that their questions are answered promptly and thoroughly, often leading to a sense of relief and peace of mind. The quick response times are also a recurring positive point, making interactions efficient and helpful. However, some customers have expressed dissatisfaction with the contact process, mentioning instances where their issues were not fully resolved or where they received generic responses. A few other people also felt that the company lacked the ability to follow through on certain issues.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the professionalism,... See more

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Service

Reviewers express appreciation for the service, highlighting its helpfulness and efficiency. Customers value... See more

Response time

Customers had positive experiences with response times. Reviewers appreciate prompt answers to their... See more

Customer communications

Customers consistently note ambiguous experiences with contact. While some reviewers appreciate being... See more

Based on these reviews

Rated 5 out of 5 stars

I had an issue with a scammed trying to get a credit card in my name. Started ignoring it, but they sent a letter insisting on more personal information. Wendy at ID was phenomenal helping me, even d... See more

Company replied

Rated 5 out of 5 stars

I had questions about my Credit Score. The representative listened attentively, asked me further questions to get a more in depth perspective, then answered all my questions wirh helpful advice. I'v... See more

Company replied

Rated 5 out of 5 stars

I had a question about my coverage with ID Shield concerning a possible breach with a retirement account of mine. I was assured by your agent that I was covered. Your agent recommended I get Fraud Ale... See more

Company replied

Rated 5 out of 5 stars

My associate was professional, kind & knowledgeable. He assured me that although I had an alert, that I was ok & nothing lost. The security & reliability of ID Shield plus the great customer service m... See more

Company replied


Company details

  1. Software Company

About IDShield

Written by the company

What is IDShield?

IDShield is a reputation and identity protection subscription service. We take your security seriously. IDShield provides tools to monitor your online presence and alert you of any unusual, detected activity so you can take action when it happens.

  • Full-service identity restoration
    Gain peace of mind knowing that you have access to licensed private investigators to help restore your identity to its pre-theft status.

  • Cybersecurity and device protection
    Stay protected with bank-grade data encryption VPN, malware protection, parental controls, and password protection.

  • Licensed private investigators
    You will have a dedicated, licensed private investigator on your case if you have an identity theft event.

  • Identity monitoring
    IDShield can monitor your information on the dark web and social media platforms, and alerts you about any suspicious activity that is detected.

  • Up to $3 million identity fraud protection
    The Identity Fraud Protection (“Protection”) is issued through a nationally recognized carrier. IDShield is not an insurance carrier. This covers certain identity fraud expenses, and legal costs as a result of a covered identity fraud event.

  • Credit monitoring
    Stay on top of your credit with a monthly Credit Score Tracker.

  • Personal information protection
    We can locate your sensitive, personal info on data broker sites and help you remove it.

What exactly is IDShield’s identity theft subscription service?

For a small monthly fee, IDShield can not only monitor and alert you about threats, we’ll also work for as long as it takes to restore your identity as a member to its pre-theft status if you become a victim of identity theft. IDShield is backed by an unlimited service guarantee.

What exactly does IDShield monitor?

IDShield can monitor the below areas and alerts you of potential risks to your identity. Learn more at https://www.idshield.com/individual-plan/.

  • SSN monitoring
  • Identity threat alerts
  • Dark web monitoring
  • Social media monitoring
  • Public records monitoring
  • Minor child monitoring for Family Plans
  • Court records monitoring
  • Address change monitoring
  • Reputation management
  • Sex offender search & monitoring

How does identity theft restoration work?

IDShield has Licensed Private Investigators to provide the best identity restoration possible and undo the damage done by identity thieves. IDShield Licensed Private Investigators, licensed in the state of Oklahoma, will work for as long as it takes to restore a member’s identity to its pre-theft status. By performing restoration services, consumer reports are returned to their pre-theft status and other records are cleared of the activity created by the identity thief.

How can I access my IDShield team in an emergency?

Access after-hours consultation for covered identity theft emergencies. Call (866)-696-0927 to speak to a representative 24 hours a day, 7 days a week. You can also log in to the IDShield mobile app and select Call Emergency Line to make your call.

What is IDShield's cancellation policy?

IDShield is a monthly subscription service, and members have the right to cancel at any time. Per company policy, all cancellation requests must be provided in writing. The easiest way to do so is by emailing support@legalshieldcorp.com with your name, membership number, phone number, and your request to cancel the membership. If you would like to speak to someone about options to maintain your membership, please call as soon as possible at (844)-714-8494 between 7-7 CST Monday-Friday, and a member of the team would be happy to help.

IDShield Reviews: Do you utilize them?

Absolutely. We love hearing from our valued members and appreciate all feedback. We showcase our member’s reviews on our websites, social platforms, and various marketing materials.

Download the IDShield App

Access all of your account tools from the IDShield portal and download the IDShield app when you need to update your monitored info or check your alerts on the go.

How does IDShield work?

Written by the company

1. Sign up
Sign up and get IDShield now.
2. Monitor for fraud and receive real-time alerts
24/7 monitoring of your identity, reputation, financial accounts and credit. Get alerts about potential detected fraud and so much more.
3. Full-service identity restoration
Gain peace of mind knowing that licensed private investigators help restore your identity to pre-theft status, saving you time and money.
4. Up to $3 million identity fraud protection
An Identity Fraud Protection Plan (“Plan”) is underwritten and administered through American Bankers Insurance Company of Florida, an Assurant company. PPLSI is not an insurance carrier. This covers certain identity fraud expenses, underlying losses, and legal costs as a result of a covered identity fraud event.

Find the plan that is right for you

___

IDShield is an identity theft protection service available regardless of your choice to protect yourself, your family, or the number of credit bureaus that monitor your account. You’ll get best-in-class service that provides continuous credit monitoring, includes full-service restoration of your identity if you are compromised as a member, and educates you about identity theft.


Contact info

The Best 24/7 Identity Theft Protection

Protect your security with identity and credit monitoring.

4.7

Excellent

TrustScore 4.5 out of 5

658 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

RESOLVED PROBLEM

They got to the bottom of my question right away and told me what to do.

3 October 2024
IDShield logo

Reply from IDShield

Nancy, thanks for the five-star review. We are happy our team is providing you with excellent service. Thanks for choosing IDShield.

Rated 5 out of 5 stars

Helped guide us to better protect…

Helped guide us to better protect ourselves - thank you for your time and assistance.

3 October 2024
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Reply from IDShield

Mary, thanks for the review. IDShield proactively defends your private data and online reputation with full-service monitoring, as well as restoration for when cyber threats become a reality. Thanks for being a valued member.

Rated 3 out of 5 stars

Not sure monitored regularly

Not sure monitored regularly. Sometimes you get a report sometimes not. Notification is not in real time
Customer service experience was pleasant, informative. Would appear that any action on a breach is only taken if ID theft has taken place but preventative measures have to be done solo

3 October 2024
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Reply from IDShield

MW, thank you for bringing your concern to our attention. Our dedicated IDShield Member Services Team is ready to help answer any questions you have about our monitoring services. Please get in touch with them at (888)-494-8519 between 7-7 CST Monday-Friday or via our IDShield app, where assistance from our Member Services Team and IDShield Consultants is just a tap of the app away. A member of our team will be happy to assist you. Thanks for choosing IDShield.

Rated 4 out of 5 stars

Very knowledgeable and helpful

The expert was knowledgeable and helpful

3 October 2024
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Reply from IDShield

Thanks for the review. We are happy our team is providing you with excellent service. Thanks for being a valued member.

Rated 5 out of 5 stars

Alert resolved

An important alert. Called customer service and she explained they were monitoring situation and I did not have to be concerned at that time.
Thank you!

3 October 2024
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Reply from IDShield

Dennis, thanks for the review. When you need help with protecting your identity and online reputation, IDShield is here. Thanks for sharing your experience with us.

Rated 3 out of 5 stars

dark web search

Great in finding what was on the dark web, waiting to see if information was removed.

3 October 2024
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Reply from IDShield

Barbara, thank you for bringing your concern to our attention. Our dedicated IDShield Member Services Team is ready to help answer any questions you have. Please get in touch with them at (888)-494-8519 between 7-7 CST Monday-Friday or via our IDShield app, where assistance from our Member Services Team and IDShield Consultants is just a tap of the app away. A member of our team will be happy to assist you. Thanks for choosing IDShield.

Rated 2 out of 5 stars

They did not solve more issues- NO

They did not solve more issues. Also, I was accused of not paying my payment in September for ID shield, then they found the proof. Next, I was accused of not paying Legal Shield in January 2024. I have proof that I will send a copy once I receive the letter in the mail about not paying. I am so disappointed in this agency

3 October 2024
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Reply from IDShield

Terry, thanks for bringing your concern to our attention. We are sorry to hear you are having difficulties with billing. If you need further assistance our Member Service Team would be happy to help. You can reach them at (888)-494-8519 7-7 CST Monday-Friday. A member of our team would be happy to assist you.

Rated 5 out of 5 stars

They listen and handed me off to…

They listen and handed me off to someone with access to solve my inquiry.

3 October 2024
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Reply from IDShield

Jeff, thanks for the five-star review. When you need help with protecting your identity and online reputation, IDShield is here. Thanks for sharing your experience with us.

Rated 5 out of 5 stars

I was in extremis situation and was…

I was in extremis situation and was given professional help to rectify my situation.

3 October 2024
IDShield logo

Reply from IDShield

Thanks for the five-star review. We are happy our team provided you the support you needed during a difficult situation. Thanks for choosing IDShield.

Rated 5 out of 5 stars

All good

All good. Rep nice and helpful

19 September 2024
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Reply from IDShield

Denise, thank you for the positive feedback. When you need help, IDShield is here. Thank you for being a valued member.

Rated 5 out of 5 stars
IDShield logo

Reply from IDShield

Thanks for the five-star review. We believe everyone has a right to live life online without worry. Thanks for being a valued member.

Rated 5 out of 5 stars

id shield has always been there to help…

id shield has always been there to help watch over my important stuff and have been helpful when i need them, thank you.

19 September 2024
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Reply from IDShield

Pam, thanks for the glowing review. Your privacy is your business. Protecting it is ours. Thanks for being a valued member.

Rated 5 out of 5 stars

You contacted me after I called my…

You contacted me after I called my credit card company to say there were some fraudulent charges on my account. I thought at first it was the protection on my checking account, and then I saw that IDShield is part of Legal Shield, so I understood why you were calling. Your service was very helpful.

19 September 2024
IDShield logo

Reply from IDShield

Thank you for the positive feedback. When you need help, IDShield is here. Thank you for being a valued member.

Rated 5 out of 5 stars

The customer service representative was…

The customer service representative was able to answer my question without delay, giving me confidence that my identity is safe with you

19 September 2024
IDShield logo

Reply from IDShield

Thanks for the five-star review. Your privacy is your business. Protecting it is ours. Thank you for being a valued member.

Rated 5 out of 5 stars

Timely & Easy support!

After receiving a notice from a few other services that are monitoring my credit from other info breaches, IDShield was the 1st to contact me on a new threat from info found on the Dark Web & walked me through the simple steps to protect myself. The other agencies monitoring were both slower to advise & I couldn't talk to a person about my concerns.

19 September 2024
IDShield logo

Reply from IDShield

Tim, thanks for the glowing review. Your privacy is your business. Protecting it is ours. Thanks for being a valued member.

Rated 5 out of 5 stars

Thank you!

Appreciate the great help!

19 September 2024
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Reply from IDShield

Thanks for the five-star review. We are proud to help our members protect what matters most with the best identity theft protection available. Thanks for being a valued member.

Rated 2 out of 5 stars

I don't even remember what this does

I can never find my password to use it because I hardly ever hear from you so I don't even know what you are doing! And it's really hard to log in if you come up with it.

19 September 2024
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Reply from IDShield

William, thanks for the review. We appreciate your feedback. If you need assistance in resetting your password or understanding your membership benefits, our dedicated IDShield Member Services Team is ready to help. Please get in touch with them at (888)-494-8519 between 7-7 Monday - Friday. A member of our team will be happy to assist you.

Rated 5 out of 5 stars

I gave 5 stars because IDShield always…

I gave 5 stars because IDShield always on it about my account, I received alert that to log into my account.And I did find out if I did nothing could have been in some serious trouble, Call IDShield spoke with the investigator sweet heaven she took care of everything,That is why I STAY a Member

19 September 2024
IDShield logo

Reply from IDShield

Nadine, thanks for the five-star review. We believe everyone has a right to live life online without worry. Thanks for being a valued member.

Rated 5 out of 5 stars

date of birth protection monitor on…

date of birth protection monitor on your date of birth SSN monitoring identity

19 September 2024
IDShield logo

Reply from IDShield

Thank you for the five-star review. We take your security seriously. IDShield provides tools to monitor your online presence and alert you of any unusual activity so you can take action the moment it happens. Thanks for being a valued member.

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