Metalcraft, Inc. Reviews 

507
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 156 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for providing exceptional support, ensuring that orders are handled efficiently, and consistently delivering top-notch products right on schedule. Many people highlight how smooth the ordering process is, noting that representatives are always responsive and go above and beyond to meet specific requirements. Some reviewers were not happy with occasional communication issues, unexpected shipping delays, and minor confusions regarding specific order details. A few consumers additionally mentioned that outdated contact information, changing customer service representatives, or billing ambiguities occasionally led to frustrating administrative hurdles.

What people talk about most

Order

People report positive experiences with order, highlighting the quick turnaround times, helpful design... See more

Customer service

Consumers find customer service to be positive, highlighting polite, responsive representatives who resolve... See more

Product

Customers expressed great satisfaction with the product quality, noting that items like barcodes and metal... See more

Service

Reviewers mention positive feedback about service, frequently highlighting quick response times, professional... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as courteous, professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Teresa Roth is incredible! She always responds quickly and goes above and beyond to provide the best customer service. She is always willing to help, responds promptly to emails, and follows up on any... See more

Company replied

Rated 5 out of 5 stars

My rep, Becky Palmer stayed in the game with me for almost a year trying to help us get what we needed. It was our fault as we had a lot of moving parts but she never became seemingly frustrated with... See more

Company replied

Rated 5 out of 5 stars

Bre, who is my account manager has been absolutely fantastic to work with. She's quick to respond and makes sure that she sees my order thru. I was in a pinch and needed something fast and she deliv... See more

Company replied

Rated 5 out of 5 stars

My Agency had not ordered such tags for more than seven years and was not searchable in the new Metalcraft system. However, after providing information from the order seven years ago, the service r... See more

Company replied


Company details

  1. Business to Business Service
  2. also in
  3. Custom Label Printer
  4. Manufacturing Service
  5. Prints and Signs Store

About Metalcraft, Inc.

Written by the company

ID Made Better® Think about this: products don't get out the door without the proper tag. Supply chains grind to a halt. Revenue is lost. There's no tracking or traceability. It's more than putting a label on a surface. It's knowing the conditions the label will be going through. It's knowing how RFID can deliver greater reliability and efficiency as hospitals or schools manage resources. It's giving customers the flexibility, ease of use, and technical solutions they need to meet ID demands not only today but into the future.

It's what Metalcraft delivers every day: ID Made Better.

Capabilities - Here are just a few or our capabilities. For even more, go to our website www.idplate.com.

Qualification Process - Metalcraft's DART Qualification is the project discovery process we use at Metalcraft to ensure the right tag for the right application.

Match Technology to the Application -We are Technology Agnostic! Serial numbers, barcode or RFID - whatever your application requires - Metalcraft has you covered!

Data Management and Security - Numbers are our business and have been since 1950. Our Serialization Engine tracks serial number history for customers and prevents duplication within the job, part of even customer level overall.

RFID Programming - From simple, matching the barcode printed on the tag to the RFID information programmed to the tag, to complex, delivering customer defined proprietary programming, no other company has the RFID programming capabilities Metalcraft does - guaranteed.

Converting Capabilities - With our converting methods, we can design, construct and cut almost any label to fit your application need. Our RFID converting equipment can run millions of tags just as efficiently as running a single prototype order. In other words, no order is too big or too small.

Materials and Adhesives - Made with long-lasting materials including rigid or flexible aluminum, rugged stainless steel, and a wide range of polymer materials including polyester, polycarbonate, and polypropylene. We'll also match the right adhesive to your application, so you know once your tags are applied, they will remain in place as planned.

Print Capabilities - Metalcraft provides the broadest range of print and color options in the industry. We can accommodate any layout, logo, or color match your branding.

Contact us today to find out how we can help you find your identification solution!

Request a Quote

Request Samples


Contact info

4.9

Excellent

TrustScore 5 out of 5

507 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(507)

157 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service!

Everything I ordered was timely and exactly what I wanted! Customer service was responsive and helpful.

8 April 2026
Metalcraft, Inc. logo

Reply from Metalcraft, Inc.

Thank you for the great review!

Rated 5 out of 5 stars

Pleased with the quality and delivery

Pleased with the quality and delivery. MetalCraft found an error even after I approved the proof and they delivered my order early to meet my product shipping requirement.

14 April 2026
Metalcraft, Inc. logo

Reply from Metalcraft, Inc.

Thank you, James for the great review!

Rated 5 out of 5 stars

Quality Products with Outstanding Support

Delivered great-looking products and outstanding service. The design assistance process was smooth and fast, and our order was completed with a quick turnaround. Highly recommended.

31 March 2026
Metalcraft, Inc. logo

Reply from Metalcraft, Inc.

Wow! Thank you for the great review, John.

Rated 5 out of 5 stars

Excellent product and support

Metalcraft was very quick about replying to emails and getting our product to us. We have ordered from them before and will continue to do so in the future!

25 March 2026
Metalcraft, Inc. logo

Reply from Metalcraft, Inc.

Thank you, Danielle! We appreciate your business.

Rated 5 out of 5 stars

The staff was very professional and…

The staff was very professional and helpful. I was also able to onboard you all to be a preferred vendor with our company CBRE.

21 March 2026
Metalcraft, Inc. logo

Reply from Metalcraft, Inc.

Thanks for the great review, Vetta. Looking forward to a great relationship!

Rated 5 out of 5 stars

The customer rep was very helpful

The customer rep was very helpful. The order was processed and received very quikly

25 March 2026
Metalcraft, Inc. logo

Reply from Metalcraft, Inc.

Thank you for the kind words, David! We look forward to working with you again.

Rated 5 out of 5 stars

We love working with Metalcraft

We love working with Metalcraft! They are able to give quotes quickly, timelines, and products are delivered quickly and in exactly the manner we've asked... no surprises...GREAT Service, GREAT Products

20 March 2026
Metalcraft, Inc. logo

Reply from Metalcraft, Inc.

Thank you Amy! We love working with you too!

Rated 5 out of 5 stars

Honest pricing

Honest pricing, helpful customer service. Always reliable products.

19 March 2026
Metalcraft, Inc. logo

Reply from Metalcraft, Inc.

Thank you for the great review, Michael!

Rated 5 out of 5 stars

Got it

Placed order and received our stickers in two weeks.
Tonya R. our Rep did a great job in helping us get what we needed. We'll be back for sure!

4 March 2026
Metalcraft, Inc. logo

Reply from Metalcraft, Inc.

Thanks for the review! I will make sure Tonya gets this.

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