idmatch - Identity Matching System Reviews 280

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Very friendly staff, every step of the visit was explained as it was being done.... solved cycling posture problems with a few adjustments.Money well spent, I will recommend it to my friends.

Rated 5 out of 5 stars

It was a game changer! The team assessed my riding style and made tailored adjustments, including moving my saddle back, raising the seat post, and adjusting my shoe cleats. These changes made a no... See more

Rated 5 out of 5 stars

A real game changer for me, no need to stop and change parts, no guess work. The system makes a change in real life, you can feel if it’s better or worse there and then Heard so many views on dif... See more

Rated 5 out of 5 stars

This was my first bike fit and I was unsure which of the seven coordinates the fit provides to determine the adjustment of my Wahoo Kickr Smart Bike V2. The Wahoo Precision Bike Fit does not include I... See more

Company details

  1. Road Cycling
  2. Bicycle Club
  3. Software Company

Written by the company

idmatch is the end result of scientific research work carried out by the Ergoview Laboratories in collaboration with Selle Italia. idmatch allows you to scientifically find the ideal set-up for your bike. Road, MTB, Gravel, Triathlon: improve performance and comfort according to your needs and physical characteristics.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

280 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Very unprofessional.

Very unprofessional.
I had a diamond package ( the best and most expensive)
After fitting my bike and some adjustments on the headset and stem my steering wheel becomes very stiff and hard to move.
I made complain straight away but the service technician advised me to visit a local bike mechanic and repair the issue :( So after bike fitting my bike isn't good and functional as before and now I have to look for repair and additional time and money cost.
After all I received email that thay are bike fitting company that provide service of bike positioning, not a mechanical company -in other word, they can set up your position on bike, but if they screw up anything on your bike, they are not keen to take their own responsibility.

1 October 2021
idmatch - Identity Matching System logo

Reply from idmatch - Identity Matching System

Hi Emil,
we are sorry for the service received for your bike setting, what about your bikefitting? if you want to share with us some other details write an email to support@idmatch.it and we will provide you all the assistance that you need

Thanks and best regards

Rated 1 out of 5 stars

Using wahoo kickr bike instead of the…

Using wahoo kickr bike instead of the smart bike, ridiculous

13 September 2021
idmatch - Identity Matching System logo

Reply from idmatch - Identity Matching System

Hello KBH,
we are sorry to receive a bad feedbacks, we have some idmatch center that use our technology with his own bike.

May we ask you to contact us to give more information about your experience on support@idmatch.it?
Have a nice day

Rated 5 out of 5 stars

Jamal at Lilleshall Clinic goes the…

Jamal at Lilleshall Clinic goes the extra mile. He practices what he preaches. He is very thorough and knowledgeable, using his physiotherapy skills to great effect when combined with a bike fit. This is not a cheap exercise, but I felt I had excellent value for money. For both amateur and professional alike, it is time and money very well spent.
I wholeheartedly recommend.

3 August 2021
Rated 5 out of 5 stars

Perfect experience

Top service, very professional advices. The changes made to our bikes after measurements were an immediate amelioration in comfort.

3 August 2021
Rated 2 out of 5 stars

Riding position not accurate

Riding position not accurate. Still need manual setting.

1 August 2021
idmatch - Identity Matching System logo

Reply from idmatch - Identity Matching System

Dear Darren,
we are sorry about your experience, if you need any information or assistance you can contact us from our contact form at http://idmatch.cc
We will provide you all the information needed

Best regards

Rated 5 out of 5 stars

Great job

Great job. Team id match scbd. Even though there's some problem on saddle but the team respond it quickly with reschedule for re take the session. Good job

1 August 2021
Rated 5 out of 5 stars

While I'm a beginner in cycling

While I'm a beginner in cycling, I was advised to do this kind of study in order to ride safely, avoiding blessures. idmatch study uses pretty high tech material, such as infrared camera detecting automatically all the body measures and joints, and laser measurements for other useful measures. After the measurement phase, I rode a "machine-bike" for around 20 minutes, during which the size of the bike was adjusted automatically via computer, so that to fit optimally my body size. Same measurements were reported then on my bike. Also shoes were adjusted to fit my feet and body. In the end I have my own bicycle set to fit my body. I just made a short ride of 35km since the study, as suggested by the technician, and of course I felt immediately a substantial difference. 32km/h on average seems pretty easy, I could not resist to push a bit and had picks of 40 km/h, which was just impossible before (before the study I could not use bike-shoes as the bike was too high, the technician cut the chassis to the correct height so that to fit also my leg length). Very satisfied so far, and on top of that at Routens shop I found nice staff.

2 July 2021
Rated 5 out of 5 stars

Best bike fitting I ever had (and I tried a lot of different ones)

Amazing Experience. I already had several bike fittings in the past and also do fittings myself. The idMatch was by far the best and most professional one I have ever done.
Especially the cleat positioning is one thing I really benefitted from. Finally some minor issues have been solved after years of trying.
Very friendly Team as well and to have the backup of thousands of fittings in the idMatch Database is great.

Will definitely come back once in a while to check for improvements and also to setup the cleats for new shoes if I get some.

Can only recommend it.

1 July 2021
Rated 1 out of 5 stars

Very uncomfortable

I got both my seat and my integrated cockpit lowered with 1 cm and my seat moved forward as much possible. I got arm, shoulder, neck, back and hip pain. Basically the position is extremely uncomfortable. My bike is Ultimate CF SL 8 which is male bike and my only comment on the comfort on the bike before the bike fitting was the cockpit length. Now I feel like everything is completely wrong. I cannot push and pull, the seat is sticking into my bones. I probably got used to the previous position but it was extremely painful. I barely did 70 km and I was ready to quit on 30-th km

13 June 2021
Unprompted review
idmatch - Identity Matching System logo

Reply from idmatch - Identity Matching System

Hi Mihaela,
thanks for your review and your feedbacks, we will be happy to help you and check your details in collaboration with the bikefitter that used idmatch to find your fitting position.
Could you please send us your details to our supportmail with test record (number under QRCode) and the center name? our reference is: support@idmatch.it

Rated 4 out of 5 stars

Its great!

I have a pretty uncommon feet size, hoping that itu could closely set my cleat. But I think they needed more time. I fixed it myself afterwards.

But overall really enjoy the experience and the helpful fitters.

And the good thing is i can book for up to 6 months.

10 May 2021

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